Best Western Palmyra Inn & Suites

The room was dirty and the shower had mold.

Great staff. Facility condition could be updated including obvious paint peeling

Parking lot could have had better lighting and the breakfast was good.

Marginally ok. Hotel was not that clean. Even though we asked for towels at the front desk to use the hot tub they didn’t tell us that the hot tub was not usable and was a cold tub.
Location is great, breakfast was ok, bed was decent but lots of issues with cleanliness of lobby and rooms.

Nice. Friendly. Services only when we asked. Eg we had to empty our own garbage. Loved the kitties.

Helpful staff. No soap.

The walls are a bit thin. Could hear the noisy kids otherwise great hotel

God

Our room was gross, had a bad smell and could see mold in the shower. They have a cat that wonders the front desk area, we are allergic to cats. Close to church history sites is probably the only pro.

Floors in the halls were dirty. The floor in our room was dirty (unvacuumed). The television didn't work, and the desk clerk said "unplug it and then plug it back in." That didn't work either, so my wife mentioned it. He said, "well, that's not uncommon since many guests plug in their video games." Not helpful at all. There was nothing to drink at the breakfast, and no one available to help.

The night lady was a super help! Keep her around! Very accommodating!

Located a mile south of Palmyra makes it convenient to Erie Canal Bike Trail. Hotel staff friendly and helpful. Nothing special about breakfast provided...cereal, eggs, waffles. For low budget, this is a comfortable stay.

Good

The room had a couple of concerns about safety. The bar in the tub was really loose. The window did not seem to lock well. One of the locks was broken. The fire alarm woke use up 2 days in a row. It was really noisy hard to sleep.Booth of are room keys did not work well.

It was convenient to all the places we wanted to visit.
Very clean, and breakfast was very good.

If you are in Palmyra to see the LDS historical sites, this is a great location. Close to everything. If you are not, it's just the opposite. There is nothing in walking distance. But the the city of Palmyra is only 8 minutes away.

The room we were put into had no working lights above the door area, kitchenette area, and the bathroom. Pretty much anything on a switch. Went to the front desk the guy checked the breakers and said they were all on. He would be down to check what was going on. 1 1/2 hours later gave up and went to bed. Upon checking out notified the attendent and she said oh the breakers weren’t flipped. She acted like it was a huge inconvenience for her to have to deal with it. For the money we had to pay for this room and not even have lights to go to the bathroom or shower is a little ridiculous. It’s a clean place but staff need better customer service and taught what to do when stuff doesn’t work.

This was a great place to stay. The room was nice and the staff very friendly.

Doug who checked us in was very welcoming. All our encounter with other staff the following day were all nice and approachable. Property itself was clean and area is quiet. We were able to rest well during our stay.

Our room was clean and beds were comfortable although our bathroom walls were being fixed and still needed painting. I thought for the price of the room it should have been nicer. Arriving for breakfast at 7am (opening time), the first morning of our stay, the eggs and sausage were already cold. The next morning they were at least warm. Compared to other hotels we have stayed in, the breakfast foods should have been better and hot.