Mandalay City Hotel

Hotels
Independent
8.2 (51 reviews)
26th Street, Between 82nd and 83rd St, Chanayetharzan Township, Mandalay, MM , Mandalay , MM

Facilities

Free breakfast
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Elevator
ATM/banking
Bicycle rentals nearby
See all facilities

Review Highlights

Pros:
Effective customer service
Full refund provided
Cons:
Hotel was closed upon arrival

Categories

Cleanliness
6.01
The hotel was closed upon arrival, affecting the initial experience.
Service
8.98
Customer service effectively handled the situation and provided a full refund.
Location
8.52
Standard quality for this hotel tier.
Room Quality
8.47
Standard quality for this hotel tier.
Amenities
8.5
Standard quality for this hotel tier.
Value for Money
8.46
Standard quality for this hotel tier.
Food and Beverage
8.51
Standard quality for this hotel tier.
Overall Experience
8.18
Despite the check-in issue, the resolution was satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:16

Property Description

Relaxation and Views
Unwind by the outdoor pool or soak in the beauty of the garden, offering a serene oasis.

Delightful Dining and Drinks
Indulge in a delicious meal at the hotel's restaurant, enjoy room service, and cap off your day with a refreshing drink at the bar/lounge.

Convenient Amenities
Benefit from complimentary Wi-Fi, concierge services, and a sumptuous buffet breakfast. Other perks include a business center, airport shuttle, and free self-parking.

Immerse yourself at Mandalay City Hotel, where comfort meets convenience in the heart of Mandalay. Book now to experience a perfect blend of relaxation and luxury.

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Social distancing measures are in place

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.2
Based on 51 reviews
Cleanliness: 6.01
Service: 8.98
Location: 8.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.18
D
Daniel
2
Pros:

I arrived at the hotel entrance only to find that the hotel was closed and I couldn’t check in. After multiple communications with customer service, I received a full refund.

2025-08-22 via Nuitee
W
Wolfram
10
erne wieder
Pros:

Mitten im Stadtzentrum gelegen. Etwas versetzt von der lStraße, daher sehr ruhig. Außerordentlich serviceorientierte Mitarbeiter. Gut ausgestattetes Zimmer.

2020-03-23 via Nuitee
V
Verified traveler
10
Wir haben uns sehr wohl gefühlt
Pros:

Mitten im Zentrum, trotzdem sehr ruhig gelegen. Das gesamte Personal ist außerordentlich freundlich und hilfsbereit. Gut ausgestattetes Zimmer, erfrischender Pool im Garten.Ein leckeres Frühstücksbuffet war inklusiv.

2020-03-20 via Nuitee
H
HITOSHI
8
日本のビジネスホテルよりも一廻り広いくらいのシテイホテル
Pros:

コーヒー・テイーサービス、電気ポットあり
シャワーのみ、NHKは入らない
日本のビジネスホテルよりも一廻り広いくらい、広々感はない
シテイホテルの類
朝食のbuffetはまずOK

2020-02-24 via Nuitee
M
Martine
8
Hôtel agréable au calme
Pros:

Hôtel au calme dans un écrin de verdure.
Pas loin du centre et pourtant pas de restaurant autour .jolie chambre ( de luxe) Literie un peu dure à mon goût , pas rideaux occultants .
Salle de restaurant sombre .
Tout le reste très bien : piscine très agréable et accueil adorable

2020-02-10 via Nuitee
A
ALENA
6
Pros:

Hotel je v dobrém místě. Jídlo bylo výborné. Jediná negativní zkušenost byla, když při odjezdu a placení pobytu se nás v recepci opakovaně, 3 x ptali, zda nemáme hotelové župany. Jinak řečeno, zda je snad neodvážíme ve svých kufrech. Na pokoji, totiž žádné nebyly. I když jsme v hotelu byli 3 noci, tak bych předpokládala, že hotelový servis při úklidu zjistí, že žádné župany na pokoji nejsou. Tak to jediné bylo opravdu velmi nepříjemné.

2020-01-22 via Nuitee
A
Anthony
8
Pros:

Great location, very helpful staff, nice pool. Watch out for insect bites at pool , surrounded by trees

2019-11-17 via Nuitee
M
MARIA
8
Hotel muy tranquilo.
Pros:

Buen hotel, muy tranquilo y sin ruido a pesar de estar en medio de la ciudad, buena piscina rodeada de palmeras, te llevan los cócteles a la piscina. El restaurante está bien y con bastante variedad. Personal amable y atento.

2019-08-16 via Nuitee
J
Jesper
8
Centrally located quite hotel with friendly staff
Pros:

Good hotel with plenty of friendly staff. No view from the rooms. Very quite place.

2019-07-27 via Nuitee
V
VERONIQUE
10
Agréable séjour avant Bagan
Pros:

Bien situé et Bon rapport/qualité.
Service accueillant.

2019-07-26 via Nuitee
S
Simone
10
Can't imagine a better hotel in Mandalay
Pros:

It's already been said that this hotel is an absolute oasis and that is exactly what it is, which is exactly what you will need in Mandalay. Staff and hotel are perfect.

2019-06-02 via Nuitee
ヤマト self
8
Pros:

充電するコンセントがない
シャワーお湯が非常にぬるい

2019-03-11 via Nuitee
V
Verified traveler
6
スタッフの笑顔が救い。
Pros:

部屋は広く、掃除はよくされているが、1、2泊目の部屋は排水の関係か臭いがした。3、4泊目は部屋を変えて貰った。窓からは隣りのアパートが間近で眺望は悪い。スタッフは皆感じが良く、気を遣ってくれた。観光スポットからは遠い。朝食ビュッフェは良かった。

2019-01-25 via Nuitee
V
Verified traveler
6
環境のマイナス面をスタッフの努力がカバー
Pros:

スタッフの方たちの感じは大変よく、声も良く掛けてくれた。掃除も行き届いていた。朝食ビュッフェも美味しかった。ただ洗面所からの臭いが部屋にも漂うので、3泊目に部屋を変えてもらった。観光場所が遠い。周囲に手頃なレストランが少ない。部屋からの眺望は全く無かった。

2019-01-19 via Nuitee
G
Gerry
10
Pros:

Great central location with the bonus of beautiful gardens.

2018-12-23 via Nuitee
V
Verified traveler
10
Pros:

Super bien situé et personnel charmant. Bon rapport qualité prix

2018-11-17 via Nuitee
M
martina
8
bon hôtel a Mandalay
Pros:

Bon hotel, cette fois je ne suis restée qu'une nuit mais rien à dire, chambre propre, nécessaire de toilette fourni bon déjeuner et personnel accueillant. C'est la deuxième fois que je vais dans cet hôtel et je le recommande

2018-11-10 via Nuitee
S
Stephen
10
City Oasis.
Pros:

On the main street my heart sank when the taxi slowed and I saw the sign next to a derilict building, but he drove through an arch and down a bit of a lane opening into a tropical oasis! In the middle of the city it was definately unexpected.
The hotel is of an age but the rooms especially are renovated to a very high standard. The restaurant serves very tasty and high quality food and the staff as always in Asia are excellent.
I was very pleased we did not have to go hunting for restaurants outside as there did not appear to be many.
We only stayed one night but it was a positive and enjoyable experience and if I were to return to Mandalay I would stay again.


2018-02-28 via Nuitee
Y
Yoong Han
2
Fail in hospitality
Pros:

Hospitality, zero. Staff are not proficient in english. No matter how clean or how centralise the hotel can be, poor hospitality bring the whole image of the hotel down.

i was unfortunate to be sick during my trip in Mandalay. The staff can hardly understand me. Can you imagine you are very sick and trying get people understand you.

As i was so sick that I have no appetite, i wanted to order porridge which I know is not on the menu. I asked if this can be done, and was told that it can be. By dinner I called for room service and I was told that it cannot be done. And what was agreed earlier was a suggestion of steam rice and soup. And the person over the phone laughed and said 'we don't do italian rice'. Anyway i totally have no energy and i gave in to soup and steam rice in order to stay alive overseas. Honestly with the soup, the rice was still hard to swallow.

2018-01-28 via Nuitee
A
Anne
8
Great Pool Area
Pros:

It's hard to decide what you should consider a nice hotel when staying in a place like Mandalay in a country like Myanmar. The room was small, but nice. It was clean, the bathroom was modern and the bed was comfortable. The curtains needed to stay closed on the windows in my room, due to the building next door. The kettle was old, but there was one. I'd recommend it. I lowered the service rating only because they didn't speak enough English to make every request easy.

2018-01-13 via Nuitee