Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Nice staff
Clean rooms (mixed feedback)
Peaceful environment
Cons:
Cockroach issue
Maintenance problems in rooms
Noise disturbances and unresponsive staff

Categories

Cleanliness
6.5
Mixed reviews on cleanliness, with some guests mentioning the presence of cockroaches.
Service
6.7
Staff received mixed feedback, with some guests appreciating helpfulness and others mentioning unresponsiveness.
Location
7.9
The hotel's location was highly praised for its convenience and accessibility to attractions.
Room Quality
6.8
Rooms were generally satisfactory, although some guests reported maintenance issues like a moving door.
Amenities
7.3
Amenities offered were adequate, with mention of missing glass on windows and noise disturbances.
Value for Money
5.9
Perceived value varied, with complaints about the price relative to services provided.
Food and Beverage
7
Food and beverage services were generally acceptable, with some complaints about the quality.
Overall Experience
5.7
Overall experience was polarized, with significant negative feedback impacting the rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:10

Property Description

Comfortable Accommodation
Enjoy air-conditioned rooms with private bathrooms and free WiFi.

Convenient Amenities
Benefit from free private parking and paid airport shuttle service.

Friendly Services
Receive assistance at the reception, where bilingual staff are available 24/7.

Book your stay at Hotel América for a delightful experience in Bacalar!

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

Location