Mamilla view URBAN - Boutique hotel

Hotels
8.8 (787 reviews)
Shlomtzion Hamalka 17 , Jerusalem , il

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shared kitchen
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean facilities
Comfortable rooms
Cons:
Small bathrooms
Noise from renovations and street
Elevator access issues

Categories

Cleanliness
8.48
Most reviews mention clean and well-maintained facilities, though one comment mentions an unpleasant smell in the stairway.
Service
9.25
Numerous positive comments about the helpful and attentive service provided by staff, especially Joseph.
Location
9.29
Several reviews highlight the excellent location close to city attractions.
Room Quality
8.24
Mixed sentiment; some rooms are small, and there are mentions of the lack of a pleasant view from certain rooms.
Amenities
8.67
Amenities such as wine, chocolates, and a coffee station are positively mentioned, but additional feedback notes issues with elevator access.
Value for Money
8.53
Reviews indicate some guests feel the price is a bit high relative to expectations, but others find value due to the location.
Food and Beverage
8.78
Not specifically mentioned, so standard quality for this hotel tier.
Overall Experience
9.15
Overall positive experiences with a few minor complaints, suggesting a high level of satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:32

Property Description

Central Location and Modern Comforts
Located in the heart of the city, The MAZ Jerusalem offers a convenient stay just a short stroll from the Old City. Enjoy the ease of free WiFi and relax in our air-conditioned rooms, ensuring a comfortable experience during your visit.

Luxurious Room Amenities
Indulge in the ultimate relaxation with our rooms at Jerusalem Royal View, featuring a flat-screen TV with satellite and cable channels for your entertainment. Unwind in style and comfort after a day of exploring the city.

Proximity to Major Attractions
Explore the vibrant Ben Yehuda street for shopping and dining, a mere 10-minute walk from the hotel. Additionally, visit the Western Wall and other significant religious sites within a 15-minute walk, immersing yourself in the rich history of the city.

Book your stay at The MAZ Jerusalem now for an unforgettable experience in the heart of Jerusalem.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Guests are required to show a photo ID and credit card upon online check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 787 reviews
Cleanliness: 8.48
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.67
Value for Money: 8.53
Food and Beverage: 8.78
Overall Experience: 9.15
I
Itiel • couple • il
9
ממליצים לגמרי
Pros:

המיקום מושלם הצוות ממש נחמד בלי להכיר בכלל את מי שמארח הכל בפרטיות ואינטימיות מוחלטת שירות מעל המצופה חשיבה על הפרטים הקטנים עם פינוקים בחדר. ביקשנו עוד זמן ליציאה ונתנו בכיף ממש. בהחלט ממליצים!

Cons:

היה מתסכל שבמקלחת לקח הרבה זמן עד שהמים התחממו.. אבל שהבנו את הקטע אז זה היה בסדר..

2026-03-11 • via Nuitee
E
Elisangela • couple • br
6
Boa localização e funcionários atenciosos
Pros:

Atenção dos funcionários

Cons:

Escada estreita, depois o elevador, é bem pequeno, não é Boutique hotel e não tem recepção e o valor foi bem alto comparando aos outros hotéis e melhores que este

2026-03-09 • via Nuitee
ליאור • couple • il
10
‏רומנטית, כפרית
Pros:

‏בראש ובאראשונה אני רוצה להודות לגו׳זף, שקיבל אותנו בפנים נעימות, היה זמין עבורנו לכל שאלה, ושאל מאוחר יותר בערב אם הכל בסדר וחסר לנו משהו.

‏באמת שכזה יחס עוד לא קיבלתי באף מקום, וכמובן שגם את החופשה הבאה שלי אני אסגור אצלו.

Cons:

‏ברגע שאתה נכנס למקום, לחדר הכל נראה כל כך נקי ומדגם שאתה אפילו לא מחפש מה לא בסדר אז נהניתי מכל דקה שלי שם

2026-03-06 • via Nuitee
V
Vladimir • solo_traveller • il
10
2026-03-04 • via Nuitee
D
David • couple • fr
9
Pros:

J'ai aimé le placement de l'hôtel.
J'ai aimé la gentillesse du personnel.
J'ai aimé le confort des équipements et les petites attentions.

Cons:

L'hôtel doit s'améliorer encore au niveau des infrastructures. Il ne manque pas beaucoup pour que cela soit suffisant..

2026-02-26 • via Nuitee
S
Shannon • solo_traveller • us
1
Complete Lack of Flexibility and Empathy
Pros:

This hotel has no on-site staff, which already makes guest support extremely limited. More concerning, however, was the hotel’s complete lack of flexibility or empathy during a period of heightened conflict in Israel.

While I did book a non-refundable room, my flight to Israel was canceled due to escalating geopolitical tensions involving the United States and Iran, making travel impossible. I immediately contacted the hotel to explain the situation and requested either a refund or, at minimum, a credit that could be applied to a rescheduled stay in March.

Despite the extraordinary circumstances — entirely outside of my control — the hotel refused any accommodation and charged the full amount. No flexibility, no goodwill, and no customer-focused solution were offered.

This reflects extremely poor customer service, especially during uncertain and sensitive times. I would not recommend staying here.

Cons:

This hotel has no on-site staff, which already makes guest support extremely limited. More concerning, however, was the hotel’s complete lack of flexibility or empathy during a period of heightened conflict in Israel.

While I did book a non-refundable room, my flight to Israel was canceled due to escalating geopolitical tensions involving the United States and Iran, making travel impossible. I immediately contacted the hotel to explain the situation and requested either a refund or, at minimum, a credit that could be applied to a rescheduled stay in March.

Despite the extraordinary circumstances — entirely outside of my control — the hotel refused any accommodation and charged the full amount. No flexibility, no goodwill, and no customer-focused solution were offered.

This reflects extremely poor customer service, especially during uncertain and sensitive times. I would not recommend staying here.

2026-02-25 • via Nuitee
Y
Yaakov • couple • us
10
I would reccomend this hotel to anyone looking to have an amazing location in Jerusalem with beautiful rooms helpful sta
Pros:

The rooms were very clean and modern. Hotel provided any necessities we needed. Convenient for Shabbat . Amazing location. Helpful staff.

Cons:

Nothing

2026-02-22 • via Nuitee
אופיר • couple • il
1
חוויה לא טובה אין תמורה כספית לשהות שקיבלנו מאכזב מאוד☹️
Pros:

החדר לא כמו בתמונות קטן וצפוף המיטה הזוגית לא נוחה מורכבת עם 2 מזרונים ,בוקר אין זרם מים כי יש עומס במלון

Cons:

החדר לא כמו בתמונות קטן וצפוף המיטה הזוגית לא נוחה מורכבת עם 2 מזרונים ,בוקר אין זרם מים כי יש עומס במלון

2026-02-13 • via Nuitee
M
Meir • couple • ar
1
ES UNA ESTAFA! No es como la foto!!!
Pros:

ES UNA ESTAFA! No es como la foto!!!

2026-02-13 • via Nuitee
S
Shana • couple • fr
9
2026-02-12 • via Nuitee
O
Omer • couple • il
8
מיקום נהדר בלי לקרוע את הכיס, ובלי להרגיש זול!!
Pros:

יחס נהדר, שירותיות ואדיבות כבר מיום לפני ההגעה ועד אחרי שעזבנו. נכונות לעזור, לתקן ולהשתפר.
נידבו פרטים לגבי מקומות לאכול באזור כדי שלא נצטרך לדאוג.

Cons:

הייתה בעיה טכנית במקלחת, אבל אני בטוח שטופלה על הצד הטוב ביותר .
שירות טוב לא אומר אפס תקלות, אלא צורת ההתמודדות איתן. וכאן עשו עבודה מצויינת!

2026-02-10 • via Nuitee
B
Betina Tal • couple • il
8
מלון נחמד, צוות אכפתית מאוד, פינוקים בחדר (יין ושוקולד), מקלחת צפופה. המיקום מרכזי והחדר שקט.
Pros:

המלון ממוקם במקום מרכזי מול ממילא. גישה נוחה לחדרים. מיטה אחת זוגית אבל מורכבת מ2 מזרונים. מקלחת מאוד קטנה.

Cons:

מקלחת קטנה מידי.

2026-01-31 • via Nuitee
E
Eddie • family_with_children • il
7
2026-01-31 • via Nuitee
A
Ariel • family_with_children • us
10
2026-01-31 • via Nuitee
A
Anastas • couple • bg
10
2026-01-26 • via Nuitee
A
Anastas • couple • bg
10
2026-01-26 • via Nuitee
A
Ayelet • couple • il
10
Charming boutique hotel, we will be back.
Pros:

Location! Location! Location! And Joseph!!!
The room was clean and comfortable, the service was wonderful- had everything we needed and much more. Our room was ready with a nice warm temperature, it was wonderful to get in after walking in the cold weather. We had water, bottle of wine, chocolates, coffee, tea (also at the lobby), the room was clean. Couldn’t ask for more.

Cons:

It didn’t bother us but if you are a senior or have issues with stairs- the entrance to the hotel has no elevator and it’s not easy if you have a large suitcase. We didn’t have any issues but something to consider.

2026-01-23 • via Nuitee
רן • couple • il
10
Pros:

מרכזי, נקי, שירות מצוין

2026-01-20 • via Nuitee
N
Noa • couple • il
10
מושלם ומומלץ מאוד
2026-01-19 • via Nuitee
A
Avner • couple • il
9
2026-01-19 • via Nuitee