City Express by Marriott Matamoros

Hotels
•
City Express Hotels
8.2 (118 reviews)
Pedro Cárdenas, Infonavit Buenavista, Matamoros, TAMPS, 87390 , Matamoros , MX
52-55-52498050

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Facilities

Free breakfast
Comprehensive recycling policy
No single-use plastic stirrers
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Elevator
See all facilities

Review Highlights

Pros:
Excellent breakfast
Good overall stay
Safe and clean environment
Cons:
Poor cleanliness
Issues with sofa bed quality
High prices for amenities

Categories

Cleanliness
6.78
Issues reported with cleanliness, particularly noted presence of roaches and cleaning interruptions.
Service
9.25
Positive feedback regarding breakfast service, though noted issues with cleaning staff timings.
Location
8.79
Well-located away from city noise, adding to overall experience.
Room Quality
7.24
Sofa bed quality was poor; however, general room conditions were acceptable.
Amenities
7.77
Some amenities were out of service, but other offerings were reasonable.
Value for Money
7.73
Slightly high price for the quality and service received.
Food and Beverage
9.28
Breakfast quality was excellent as mentioned in multiple reviews.
Overall Experience
8.75
Overall a good experience, despite some specific negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:33

Property Description

Convenient Amenities: Complimentary wireless internet access, a banquet hall, and a vending machine

Shuttle Service: Guests can catch a ride on the complimentary shuttle operating within 10 km

Featured Amenities: Including a 24-hour business center, a 24-hour front desk, and luggage storage

Enjoy the convenience and comfort of City Express by Marriott Matamoros. Book now for a memorable stay!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MAM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Gap period enforced between guest stays - 48 hours

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.2
Based on 118 reviews
Cleanliness: 6.78
Service: 9.25
Location: 8.79
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 9.28
Overall Experience: 8.75
E
Enedelia • family
10
Pros:

Excelente

2025-10-11 • via Nuitee
P
Perla • family
8
Pros:

The stay was good, the breakfast was excellent and the employee talk make was one of the ones in charge of the breakfast line was amazing, making sure the tables were clean and his service was top notch. The only bad thing was that the sofa bed was old, the cushions had weird white stains, the sofa bed was super thing and I could feel the metal springs. Make sure you state you need the extra patting liner for the sofa bed and an extra blanket otherwise you may not get it. They also count everything and take note of pillows, blankets or anything you ask for.
(who would want to take that home?)

2025-09-08 • via Nuitee
C
Candy • partner
10
Pros:

Really good place

2025-08-30 • via Nuitee
A
Anita
10
Pros:

Excelente servicio y atención al cliente 👍

2025-08-23 • via Nuitee
E
Ernesto
8
Bueno
Pros:

El hotel está bien situado alejado del ruido de la ciudad ,no nos gustó que no hay aire acondicionado en los pasillos ,al desayuno le doy 3 Estrellas deberían de mejorarlo antes estaba mejor ,está caro para lo que ofrecen .las máquinas del hielo y donde deberían estar los snacks estaban fuera de servicio .Baño no estaba lo suficientemente limpio .

2025-08-15 • via Nuitee
A
ALFONSO • partner
10
Pros:

Todo en orden con el hospedaje

2025-08-06 • via Nuitee
R
Rogelio
4
Poor service over all
Pros:

There were roaches in the restroom and the cleaning lady keep coming in at any time to clean. Sometimes she would wake us up to leave the room in order to clean.

When I complained to the receptionist, the lady still did it again. For the price of a hotel in Mexico, I was expecting better service and better cleanliness.

2025-08-04 • via Nuitee
T
Theodore
8
Pros:

Old town, old hotel

2025-08-01 • via Nuitee
S
Shary
10
Pros:

It was clean and safe

2025-07-15 • via Nuitee
J
Jorge l • family_with_children
2
Pros:

I stayed here twice a year and this was the First time I get a dirty room the sheets were stained and second room was dirty too

2025-07-05 • via Nuitee
E
Eleno • partner
6
Pros:

.

2025-07-02 • via Nuitee
G
guadalupe
10
Pros:

Great

2025-05-16 • via Nuitee
C
Concepcion • family
8
Pros:

Stay was great from check in to check out

2025-05-10 • via Nuitee
G
Genaro
10
Pros:

Everything was as expected,

2025-04-28 • via Nuitee
A
AIDA • family
10
Pros:

Friendly staff centrally located cleanliness of room.

2025-04-24 • via Nuitee
K
Kristy • family
10
Pros:

It was a little hot in lobby

2025-04-21 • via Nuitee
J
Jose Antonio
10
Pros:

Everything was clean and meet standards expected.. excellent 👌

2025-04-21 • via Nuitee
S
SERVIACERO • partner
10
Pros:

All good

2025-04-17 • via Nuitee
G
Gaby aylin
10
Pros:

Good

2025-04-09 • via Nuitee
J
JOSE
8
Pros:

Neet get maintenance sings are damage and paint in the outside also has some issue with elevator
hotel is really good but they need to take care of the building

2025-04-08 • via Nuitee