Holiday Inn Express Salem by IHG

Hotels
•
Holiday Inn Express
8.3 (191 reviews)
240 North Cunningham Road , Salem , US
+1 540-562-3229

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean, updated and spacious rooms
Convenient location near Walmart/gas/Dunkin and local destinations
Comfortable beds
Good lobby coffee
Easy check-in / attentive service
Cons:
Breakfast issues (cold eggs, not as described, seating limited during renovations)
Construction noise and messy common areas during renovations
Laundry cart and ladder left in hall reported
Occasional room issues (toilet leak that needed repair, TV fluttering)
One reviewer found location farther from Canton/Cleveland than expected

Categories

Cleanliness
8.7
Multiple guests noted rooms and facility were clean and updated; minor mess from ongoing construction reported but overall cleanliness was praised.
Service
9.2
Staff repeatedly described as very friendly, helpful and patient (assisted with reservation changes, kept noise down when possible); overall service is a strong point.
Location
8.6
Convenient location cited (across from Walmart, gas station, Dunkin'; close to family and local destinations); one guest noted it was farther from Canton/Cleveland than expected.
Room Quality
8.2
Rooms described as spacious, updated and comfortable (good beds); a few issues reported (toilet leak that was fixed, TV fluttering) but generally positive.
Amenities
7.8
Lobby coffee machine received praise; continental breakfast and seating affected by renovations; some construction-related disruptions to common areas.
Value for Money
8.3
Standard quality for this hotel tier
Food and Beverage
7.1
Breakfast is included but reviewers reported issues (cold eggs, 'not as described', limited seating due to renovations); coffee generally rated very good.
Overall Experience
8.5
Majority of stays described as good or pleasant and suitable for Salem trips; some guests were disrupted by construction/noise or housekeeping/maintenance lapses, but many would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Modern Amenities
Holiday Inn Express Salem offers modern amenities including air-conditioned rooms and flat-screen TVs in every room, ensuring a comfortable stay for guests.

Convenient Location
Located near Salem Community Hospital Heliport, the hotel provides easy access for visitors. Additionally, popular cities like Hermitage and Canton are just a short distance away.

24-Hour Service
With a 24-hour front desk, guests can enjoy round-the-clock assistance, making their stay stress-free and convenient.

Book your stay at Holiday Inn Express Salem for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Location

Guest Reviews

8.3
Based on 191 reviews
Cleanliness: 8.7
Service: 9.2
Location: 8.6
Room Quality: 8.2
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 7.1
Overall Experience: 8.5
P
Peter • couple • us
10
2026-10-22 • via Nuitee
T
Tiffany • couple • us
10
2026-09-11 • via Nuitee
N
Nada • couple • ca
8
Would recommend if you are staying in Salem or surrounding areas.
Pros:

Nice hotel. Staff was very friendly and helpful. Location is great, right across from Walmart super center, gas station and Dunkin Donuts. Breakfast was included but sitting area was under renovations so difficult to eat there. This will be resolved once renovations are completed. Overall good stay.

2026-09-07 • via Nuitee
R
Richard • couple • us
2
Disappointed
Cons:

Noise. 4 in the morning sounded like they were remodeling the room next to ours. Hotel left laundry cart and n hall out side our room all weekend. Large extension ladder left ln hall all weekend.

2026-08-30 • via Nuitee
P
Peterson • solo_traveller • us
10
2026-08-16 • via Nuitee
S
Sara • extended_group • us
7
2026-08-15 • via Nuitee
V
Vay • couple • us
9
Very clean, spacious and updated rooms. Staff was VERY friendly & helpful. Breakfast was very nice
Pros:

Rooms were very good size, updated and clean. Staff was excellent, friendly and very helpful. We needed to change our reservation checkout date and the staff member was very patient and processed the entire change personally for us. The daily continental breakfast was well stocked and fresh.

Cons:

The location was quite a bit further out from Canton and Cleveland than we expected.

2026-08-12 • via Nuitee
C
Chris • solo_traveller • us
10
Good but....
Pros:

Easy check in and awesome staff.

Cons:

The breakfast was not as described.

2026-08-08 • via Nuitee
C
Carson • solo_traveller • us
8
2026-08-03 • via Nuitee
S
Stella • family_with_children • us
8
2026-07-21 • via Nuitee
G
Gregory • solo_traveller • us
8
Pleasant stay, quiet, close to family.
Pros:

Friendly staff

Cons:

Toilet leaked, maintenance fixed it. TV didn't work, fluttered constantly. Breakfast was just ok, coffee was very good.

2026-07-19 • via Nuitee
S
Susan • family_with_children • us
8
Pros:

Location convenient

Cons:

The construction was a bit messy!

2026-07-11 • via Nuitee
E
Engels • solo_traveller • us
6
Facility clean. Bed comfortable
Cons:

Breakfast eggs were cold but other than that the stay was good

2026-07-09 • via Nuitee
C
Carol • solo_traveller • us
10
2026-06-25 • via Nuitee
J
Jeannie • couple • us
10
2026-06-12 • via Nuitee
S
sanders • family_with_children • us
10
Excellent choice for Salem Ohio!
Pros:

Coffe machine in lobby was waaaay better than I expected

Cons:

construction was happening but they kept the noise down best they could.

2026-05-25 • via Nuitee
M
MacKenzie • extended_group • us
10
We went to suprise my mom for Mother’s Day and did just that she had no idea. We had the best time!
Pros:

It was close to everywhere we needed to go

Cons:

N/A

2026-05-16 • via Nuitee
K
Kylie • couple • us
1
When your hotel staff report me to the police saying I left my daughter alone that is damn well disrespectful. I’ve neve
Pros:

The pool

Cons:

Disrespectful staff

2026-05-05 • via Nuitee
E
Evelyn • solo_traveller • us
9
Pros:

Updated clean room, pet friendly, great location.

2026-05-04 • via Nuitee
M
Michele Cantarutti • solo_traveller • it
9
Pros:

Pulizia Top
Personale Top

Cons:

.

2026-05-01 • via Nuitee