Holiday Inn Express Salem by IHG

Hotels
•
Holiday Inn Express
8.7 (308 reviews)
240 North Cunningham Road , Salem , us
+1 540-562-3229

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Mold issues
Room maintenance problems
Overbooking charge dispute

Categories

Cleanliness
8.09
Multiple mentions of mold and issues with room maintenance affected cleanliness perception.
Service
9.56
Staff received high praise for friendliness and helpfulness across several reviews.
Location
9.1
Conveniently located, enhancing guest convenience.
Room Quality
7.55
Some complaints regarding maintenance issues affected overall room quality.
Amenities
8.58
Breakfast variety noted positively, but some average amenities.
Value for Money
8.54
Discontent regarding charges after overbooking impacted the perceived value.
Food and Beverage
9.09
Breakfast was frequently highlighted positively, with some inconsistencies in beverage quality.
Overall Experience
9.06
Despite some drawbacks, overall experiences were generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Modern Amenities
Holiday Inn Express Salem offers modern amenities including air-conditioned rooms and flat-screen TVs in every room, ensuring a comfortable stay for guests.

Convenient Location
Located near Salem Community Hospital Heliport, the hotel provides easy access for visitors. Additionally, popular cities like Hermitage and Canton are just a short distance away.

24-Hour Service
With a 24-hour front desk, guests can enjoy round-the-clock assistance, making their stay stress-free and convenient.

Book your stay at Holiday Inn Express Salem for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Location

Guest Reviews

8.7
Based on 308 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.1
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.06
P
Peterson • solo_traveller • us
10
2026-08-16 • via Nuitee
S
Sara • extended_group • us
7
2026-08-15 • via Nuitee
V
Vay • couple • us
9
Very clean, spacious and updated rooms. Staff was VERY friendly & helpful. Breakfast was very nice
Pros:

Rooms were very good size, updated and clean. Staff was excellent, friendly and very helpful. We needed to change our reservation checkout date and the staff member was very patient and processed the entire change personally for us. The daily continental breakfast was well stocked and fresh.

Cons:

The location was quite a bit further out from Canton and Cleveland than we expected.

2026-08-12 • via Nuitee
C
Chris • solo_traveller • us
10
Good but....
Pros:

Easy check in and awesome staff.

Cons:

The breakfast was not as described.

2026-08-08 • via Nuitee
C
Carson • solo_traveller • us
8
2026-08-03 • via Nuitee
S
Stella • family_with_children • us
8
2026-07-21 • via Nuitee
G
Gregory • solo_traveller • us
8
Pleasant stay, quiet, close to family.
Pros:

Friendly staff

Cons:

Toilet leaked, maintenance fixed it. TV didn't work, fluttered constantly. Breakfast was just ok, coffee was very good.

2026-07-19 • via Nuitee
S
Susan • family_with_children • us
8
Pros:

Location convenient

Cons:

The construction was a bit messy!

2026-07-11 • via Nuitee
E
Engels • solo_traveller • us
6
Facility clean. Bed comfortable
Cons:

Breakfast eggs were cold but other than that the stay was good

2026-07-09 • via Nuitee
C
Carol • solo_traveller • us
10
2026-06-25 • via Nuitee
J
Jeannie • couple • us
10
2026-06-12 • via Nuitee
S
sanders • family_with_children • us
10
Excellent choice for Salem Ohio!
Pros:

Coffe machine in lobby was waaaay better than I expected

Cons:

construction was happening but they kept the noise down best they could.

2026-05-25 • via Nuitee
M
MacKenzie • extended_group • us
10
We went to suprise my mom for Mother’s Day and did just that she had no idea. We had the best time!
Pros:

It was close to everywhere we needed to go

Cons:

N/A

2026-05-16 • via Nuitee
K
Kylie • couple • us
1
When your hotel staff report me to the police saying I left my daughter alone that is damn well disrespectful. I’ve neve
Pros:

The pool

Cons:

Disrespectful staff

2026-05-05 • via Nuitee
E
Evelyn • solo_traveller • us
9
Pros:

Updated clean room, pet friendly, great location.

2026-05-04 • via Nuitee
M
Michele Cantarutti • solo_traveller • it
9
Pros:

Pulizia Top
Personale Top

Cons:

.

2026-05-01 • via Nuitee
• couple • us
6
2026-04-09 • via Nuitee
F
florentino • couple • us
10
Pros:

Close by everything they remodeling and still look good forget lady name at yhe reception she was so nice askme if everything was ok she apologized for been remodeling she so service she love what she does

2026-03-22 • via Nuitee
F
Fletcher • solo_traveller • us
10
2026-03-03 • via Nuitee
D
Danielle • family_with_children • us
8
Cons:

It is very expensive plus charges a pet fee on top of already being one of the most expensive in the area.

2026-02-14 • via Nuitee