Holiday Inn Express Salem by IHG

Hotels
•
Holiday Inn Express
8.7 (293 reviews)
240 North Cunningham Road , Salem , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Non-smoking throughout
Heated pool
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Mold issues
Room maintenance problems
Overbooking charge dispute

Categories

Cleanliness
8.09
Multiple mentions of mold and issues with room maintenance affected cleanliness perception.
Service
9.56
Staff received high praise for friendliness and helpfulness across several reviews.
Location
9.1
Conveniently located, enhancing guest convenience.
Room Quality
7.55
Some complaints regarding maintenance issues affected overall room quality.
Amenities
8.58
Breakfast variety noted positively, but some average amenities.
Value for Money
8.54
Discontent regarding charges after overbooking impacted the perceived value.
Food and Beverage
9.09
Breakfast was frequently highlighted positively, with some inconsistencies in beverage quality.
Overall Experience
9.06
Despite some drawbacks, overall experiences were generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:34

Property Description

Modern Amenities
Holiday Inn Express Salem offers modern amenities including air-conditioned rooms and flat-screen TVs in every room, ensuring a comfortable stay for guests.

Convenient Location
Located near Salem Community Hospital Heliport, the hotel provides easy access for visitors. Additionally, popular cities like Hermitage and Canton are just a short distance away.

24-Hour Service
With a 24-hour front desk, guests can enjoy round-the-clock assistance, making their stay stress-free and convenient.

Book your stay at Holiday Inn Express Salem for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 293 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.1
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.06
K
Kylie • couple • us
1
When your hotel staff report me to the police saying I left my daughter alone that is damn well disrespectful. I’ve neve
Pros:

The pool

Cons:

Disrespectful staff

2026-05-05 • via Nuitee
E
Evelyn • solo_traveller • us
9
Pros:

Updated clean room, pet friendly, great location.

2026-05-04 • via Nuitee
M
Michele Cantarutti • solo_traveller • it
9
Pros:

Pulizia Top
Personale Top

Cons:

.

2026-05-01 • via Nuitee
• couple • us
6
2026-04-09 • via Nuitee
F
florentino • couple • us
10
Pros:

Close by everything they remodeling and still look good forget lady name at yhe reception she was so nice askme if everything was ok she apologized for been remodeling she so service she love what she does

2026-03-22 • via Nuitee
F
Fletcher • solo_traveller • us
10
2026-03-03 • via Nuitee
D
Danielle • family_with_children • us
8
Cons:

It is very expensive plus charges a pet fee on top of already being one of the most expensive in the area.

2026-02-14 • via Nuitee
R
robinson • couple • us
8
Not impressed
Pros:

Location, size of room

Cons:

Room did not get cleaned after first night.

2026-02-11 • via Nuitee
O
Okley • family_with_children • us
7
Cons:

Took a long-time to get hot water and it wasn't that hot

2026-01-27 • via Nuitee
A
Ashley • family_with_children • us
7
We stay here at least 2 times per year.its always our choice of hotel this last stay was the only time we haven’t been c
Cons:

We were in a room that wasn’t upgraded and was right next to the lobby. The room was not that clean.

2026-01-26 • via Nuitee
J
John • solo_traveller • us
9
2026-01-20 • via Nuitee
R
Ruth • couple • us
6
I wasn’t pleased but will probably stay there again. They need to do some remodeling.
Pros:

We have stayed here many times and have always been pleased. The location is good and the staff are friendly.

Cons:

The toilet wouldn’t flush and the noise level was bad. People in the room next door were obnoxious. We had to call the front desk twice before they would get them calmed down.

2026-01-19 • via Nuitee
B
Bryan • couple • us
1
2026-01-19 • via Nuitee
M
Maria • family_with_children • us
9
2026-01-19 • via Nuitee
C
Clark • couple • us
9
2026-01-19 • via Nuitee
W
Walter • couple • us
9
2026-01-19 • via Nuitee
D
Donald • family_with_children • us
9
Pros:

Conveniently located

Cons:

N/A

2026-01-19 • via Nuitee
K
Keith • solo_traveller • us
10
2026-01-05 • via Nuitee
J
Jean • family_with_children • us
9
2026-01-02 • via Nuitee
L
Lacey • solo_traveller • us
10
2025-12-30 • via Nuitee