Baccarat Hotel and Residences New York

Hotels
9.4 (437 reviews)
28 West 53rd Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent afternoon tea
Stunning location
Cons:
Poor service consistency
Disappointing afternoon tea experience

Categories

Cleanliness
8.2
Service fell short of expectations; dead flowers on the table contributed to a lower score.
Service
10
Some issues noted, but overall service was kind and proactive, especially from staff like Blossom.
Location
10
Described as a great location, favorably reviewed.
Room Quality
9.7
Tea room is spectacular and luxurious but lacks cleanliness aspects.
Amenities
9.7
High tea was impressive, especially the tea pots and settings.
Value for Money
8.7
Expensive experience relative to the quality of afternoon tea.
Food and Beverage
9.2
Some food items were good, but others were not as expected, affecting the overall impression.
Overall Experience
9.7
Mixed feedback but overall a positive impression due to location and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:57

Property Description

Luxurious Baccarat Crystals in Every Room

Indulge in the opulence of Baccarat crystals adorning every room at the Baccarat Hotel and Residences in New York. Immerse yourself in the exquisite architecture and design details while enjoying top-notch amenities.

Elegant Rooms with Parisian Décor

Experience the epitome of luxury in rooms furnished with contemporary Parisian décor, featuring modern amenities like a flat-screen TV, plush sofa, and a spacious desk. Pamper yourself in the private bathrooms equipped with premium toiletries and a cozy bathrobe.

Exceptional Services and Amenities

Benefit from a personal host with every reservation at the 24-hour front desk. Unwind at the indoor pool, fitness centre, or the spa and wellness centre. Let the concierge assist you in exploring nearby attractions like the Museum of Modern Art and Radio City Music Hall.

Book now to elevate your stay at the Baccarat Hotel and Residences in New York!

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Please note, if guests are booking on behalf of someone else, they must contact the hotel direct to arrange for third-party billing.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

9.4
Based on 437 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
N
Nabeelah • solo_traveller • sa
10
An extraordinarily elegant and beautiful stay with impeccable service and a world-class spa I will absolutely be returni
Pros:

The property is exceptionally elegant, beautiful, and immaculately clean. The staff provided incredibly warm, friendly service throughout our stay, especially in the boutique where I purchased two amazing Baccarat perfumes. The spa is absolutely spectacular—the La Mer products and treatments were a true highlight. Additionally, the location is perfect, being so close to 5th and 6th Avenues, which made exploring the city incredibly convenient and enjoyable

Cons:

Nothing at all everything about my stay was absolutely flawless

2026-07-11 • via Nuitee
D
Diane • couple • us
10
My husband's birthday as part of opera, dinner, overnight and adventure in the City.
Pros:

Everything. This is a luxury hotel up to world standards. Public spaces, rooms, the exquisite Baccarat shop and foodservice areas are lovely.

Cons:

Breakfast could've been way better...both menu and food quality...for a place like this!

2026-07-07 • via Nuitee
M
Monica • couple • us
10
2026-07-05 • via Nuitee
L
Lara Maria • couple • br
8
2026-06-30 • via Nuitee
E
emin • couple • tr
10
2026-06-29 • via Nuitee
W
Wambui • couple • ke
10
Stunning hotel
Pros:

The property is so beautiful & the staff are very helpful and professional.

2026-06-28 • via Nuitee
A
Alexander • extended_group • us
10
2026-06-26 • via Nuitee
V
Vesna • couple • hr
10
Odličan hotel na odličnoj poziciji i
Pros:

Hotel je na izvrsnoj lokaciji u neposrednoj blizini 5th Avenue .Uz sami hotel su dva izvrsna restorana Brazilski i Nusret Salt Bee.Doručak je izuzetno kvalitetan Alla cart se naručuje ali organski i iznimno ukusan pripremljen od organskih namirnica .Soba je odlična s puno detalja po kojima se vidi razlika od drugih hotela.Dysom sušilo za kosu i japanski Wc.Spa je odličan .Izvrsne masaže smo koristili i bazen odličan.Iznimno ljubazno osoblje i izuzetno se vodi računa o čistoči.Omjer cijene i kvalitete je dobar.Svakako se opet vračamo u ovaj hotel.

Cons:

-

2026-06-25 • via Nuitee
C
Charles • family_with_children • za
2
2026-06-24 • via Nuitee
A
Aisuluu • couple • kg
10
2026-06-24 • via Nuitee
5
539heys • Couples • Minneapolis, Minnesota
8
Is room for improvement
Pros:

Stayed at Baccarat recently and overall had a very good experience. The room, Grand Salon, bar, and spa were all excellent and lived up to the hotel’s reputation.

A few details, however, felt inconsistent with the level of luxury the property aims to provide. Some staff uniforms appeared worn, and the hotel house car was not as clean as expected and had an unpleasant odor inside.

These are relatively minor issues, but at a hotel of this caliber, details matter. Overall, we enjoyed our stay and would recommend the hotel, though there is room for improvement in maintaining the high standards guests expect.

2026-06-16 • via Tripadvisor
T
timur alperen • family_with_children • tr
10
Pros:

Bizimle ilgilenen herkes çok güler yüzlü ve yardımseverdi.

2026-05-29 • via Nuitee
L
lisa • couple • ae
10
Best hotel in NYC
Pros:

Very modern feel

Cons:

Nothing 5*

2026-05-27 • via Nuitee
A
anat • couple • il
10
ממליצה מאוד תמיד חוזרת לשם
Pros:

מקום מקסים ומהמם, אני כל פעם חוזרת אליו ונהנית מחדש, אינטימי וסופר יוקרתי.

Cons:

הכל מדהים!

2026-05-25 • via Nuitee
A
Almog • couple • us
10
2026-05-21 • via Nuitee
E
Edgard • couple • br
10
Melhor hotel da cidade
Pros:

Tudo.
Hotel
Espetacular

2026-05-20 • via Nuitee
E
E2255DBandreys • Family
4
doesn’t feel the same anymore
Pros:

I’ve stayed at Baccarat many times over the years, but unfortunately the hotel doesn’t feel the same anymore. What used to feel warm, elegant, and truly luxury now feels much colder and less welcoming.

Another thing that became very noticeable is the constant expectation for tips from some staff members. Guests are happy to tip for good service, but lately it feels uncomfortable and excessive at times. This includes some bellmen, doormen, and even house car drivers.
The overall atmosphere and management also seem very different from before. It’s disappointing to see after so many years.

2026-05-08 • via Tripadvisor
M
MartaNowocien • NONE • Wroclaw, Lower Silesia Province, Southern Poland
10
There is no place in NYC like that
Pros:

We are still in the hotel - it is wonderful. We are 3rd time in NYC and we think that is it the best hotel here. Rooms are spacious, clean and comfortable. Service is on the high top. So great to have some more days here. Marta and Rafał

2026-05-04 • via Tripadvisor
A
Ahti • couple • ae
7
Cons:

Hotel under renovation, spa services

2026-05-02 • via Nuitee
A
abdulaziz • couple • sa
10
2026-05-01 • via Nuitee