Baccarat Hotel and Residences New York

Hotels
9.4 (384 reviews)
28 West 53rd Street , New York , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent afternoon tea
Stunning location
Cons:
Poor service consistency
Disappointing afternoon tea experience

Categories

Cleanliness
8.2
Service fell short of expectations; dead flowers on the table contributed to a lower score.
Service
10
Some issues noted, but overall service was kind and proactive, especially from staff like Blossom.
Location
10
Described as a great location, favorably reviewed.
Room Quality
9.7
Tea room is spectacular and luxurious but lacks cleanliness aspects.
Amenities
9.7
High tea was impressive, especially the tea pots and settings.
Value for Money
8.7
Expensive experience relative to the quality of afternoon tea.
Food and Beverage
9.2
Some food items were good, but others were not as expected, affecting the overall impression.
Overall Experience
9.7
Mixed feedback but overall a positive impression due to location and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:57

Property Description

Luxurious Baccarat Crystals in Every Room

Indulge in the opulence of Baccarat crystals adorning every room at the Baccarat Hotel and Residences in New York. Immerse yourself in the exquisite architecture and design details while enjoying top-notch amenities.

Elegant Rooms with Parisian Décor

Experience the epitome of luxury in rooms furnished with contemporary Parisian décor, featuring modern amenities like a flat-screen TV, plush sofa, and a spacious desk. Pamper yourself in the private bathrooms equipped with premium toiletries and a cozy bathrobe.

Exceptional Services and Amenities

Benefit from a personal host with every reservation at the 24-hour front desk. Unwind at the indoor pool, fitness centre, or the spa and wellness centre. Let the concierge assist you in exploring nearby attractions like the Museum of Modern Art and Radio City Music Hall.

Book now to elevate your stay at the Baccarat Hotel and Residences in New York!

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Please note, if guests are booking on behalf of someone else, they must contact the hotel direct to arrange for third-party billing.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

9.4
Based on 384 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
A
Amalia Seraphina • solo_traveller • at
10
2026-03-14 • via Nuitee
H
Hanan • solo_traveller • ae
1
.
Pros:

.

Cons:

The staff are not responding. The delay in answering is too long and they are not very helpful.

2026-03-05 • via Nuitee
A
Antonio • couple • it
10
Semplicemente bello!
Pros:

Tutto : di gran classe, accogliente, ottimo servizio !

Cons:

Niente

2026-03-05 • via Nuitee
A
Ari • solo_traveller • us
10
2026-03-03 • via Nuitee
L
Lavainia • couple • us
10
2026-02-28 • via Nuitee
V
Venus • family_with_children • us
10
We loved our stay and will stay again
Pros:

Beautiful and clean and the staff was amazing.

2026-02-23 • via Nuitee
P
Peter • solo_traveller • nl
4
2026-02-14 • via Nuitee
T
Tc • couple • us
10
2026-02-12 • via Nuitee
D
Daria • couple • il
8
2026-02-10 • via Nuitee
P
Petra • solo_traveller • cz
9
2026-01-27 • via Nuitee
J
Jacob • couple • il
10
2026-01-19 • via Nuitee
V
Vicki • extended_group • us
10
Best hotel in New York!!!
Pros:

Room service was great! Came very quickly !

Cons:

Loved everything !

2026-01-19 • via Nuitee
C
Christine • family_with_children • id
8
2026-01-19 • via Nuitee
T
Thomas A. • extended_group • it
9
2026-01-19 • via Nuitee
H
Helmut • solo_traveller • at
10
2026-01-19 • via Nuitee
S
Sharon • family_with_children • us
10
2026-01-19 • via Nuitee
T
Tia • couple • us
10
2026-01-16 • via Nuitee
B
Bohdan • couple • ua
10
Pros:

Розкішний готель з прекрасним розташуванням та чудовим персоналом! Все на вищому рівні!

Cons:

Хотілося б вищий рівень їжі у прекрасному ресторані

2026-01-09 • via Nuitee
C
Catriona • family_with_children • ie
10
2026-01-08 • via Nuitee
K
kirsty_mMelbourne • Couples • Melbourne, Victoria
4
Poor experience for afternoon tea
Pros:

Baccarat hotel high tea
This was meant to be such a highlight of our 10 day trip to NYC. I researched multiple high tea options before deciding on and booking tea at The Baccarat Hotel, the Tinsel Tea, as it was in December.
The room itself where tea is served is spectacular. Beautifully furnished, colour coordinated and luxurious.
The service fell well short of what I would expect from The Baccarat Hotel and its reputation for excellance. We had to ask to have our coats hung up, champagne glasses weren’t cleared, the finger food on the plates were not run through so we had to ask to see the menu again to identify what we were eating. I had to ask for milk 3 times and had trouble getting any servers attention. We even had dead flowers on our table.
The food was not amazing. The things that were good included the lobster roll, the coronation chicken, the deviled egg and the chocolate mousse. The scones were just not scones. They were crunchy and shallow like biscuits. I’m not sure if that is an American thing, but in the UK and Australia, these would not be called scones. I have since had another high tea in America, and they had normal scones.
The tea was good and the beautiful pots kept the tea hot for a good length of time.
I would not recommend or return to The Baccarat for afternoon tea. It was an expensive, disappointing experience.

2026-01-03 • via Tripadvisor