Baccarat Hotel and Residences New York

Hotels
9.4 (394 reviews)
28 West 53rd Street , New York , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent afternoon tea
Stunning location
Cons:
Poor service consistency
Disappointing afternoon tea experience

Categories

Cleanliness
8.2
Service fell short of expectations; dead flowers on the table contributed to a lower score.
Service
10
Some issues noted, but overall service was kind and proactive, especially from staff like Blossom.
Location
10
Described as a great location, favorably reviewed.
Room Quality
9.7
Tea room is spectacular and luxurious but lacks cleanliness aspects.
Amenities
9.7
High tea was impressive, especially the tea pots and settings.
Value for Money
8.7
Expensive experience relative to the quality of afternoon tea.
Food and Beverage
9.2
Some food items were good, but others were not as expected, affecting the overall impression.
Overall Experience
9.7
Mixed feedback but overall a positive impression due to location and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:57

Property Description

Luxurious Baccarat Crystals in Every Room

Indulge in the opulence of Baccarat crystals adorning every room at the Baccarat Hotel and Residences in New York. Immerse yourself in the exquisite architecture and design details while enjoying top-notch amenities.

Elegant Rooms with Parisian Décor

Experience the epitome of luxury in rooms furnished with contemporary Parisian décor, featuring modern amenities like a flat-screen TV, plush sofa, and a spacious desk. Pamper yourself in the private bathrooms equipped with premium toiletries and a cozy bathrobe.

Exceptional Services and Amenities

Benefit from a personal host with every reservation at the 24-hour front desk. Unwind at the indoor pool, fitness centre, or the spa and wellness centre. Let the concierge assist you in exploring nearby attractions like the Museum of Modern Art and Radio City Music Hall.

Book now to elevate your stay at the Baccarat Hotel and Residences in New York!

Important information:

The credit card provided for payment must be presented at check-in and the cardholder and guest name must match.

Please note, if guests are booking on behalf of someone else, they must contact the hotel direct to arrange for third-party billing.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

9.4
Based on 394 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 9.7
Amenities: 9.7
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
J
joanie couple us
10
2026-03-30 via Nuitee
T
Tijana couple rs
10
Pros:

Very elegant, and effortlessly luxurious. It delivers that true New York glamour, but for what made my stay impeccable was service. Their whole staff team is amazing! Attentive, discreet, and always one step ahead, making everything feel perfectly taken care of. Can’t wait to be back!

2026-03-30 via Nuitee
I
imagointraveling Couples Raleigh, North Carolina
10
If you’re debating between here and the St Regis, explore no more - THIS is your place.
Pros:

Will be back! Five star+ service and stunning, modern rooms with baccarat crystal accents, bar, glassware etc.

Concierge was able to confirm hard to get day of reservations - we were impressed. Butler pressed wrinkled items at arrival (no charge). Beautiful Mercedes Maybach available for local drop offs at no cost.

Gorgeous bar and salon.

If you’re debating between here and the St Regis, explore no more - THIS is your place.

2026-03-29 via Tripadvisor
W
wdawg2026 NONE
10
Opulent and designer
Pros:

We thoroughly enjoyed our stay, perfect location! Staff are magnificent, hotel is absolutely stunning, for a young couple it is the perfect stay, quality and luxurious throughout!

2026-03-26 via Tripadvisor
R
Reece couple gb
2
Cons:

Hotel staff was very rude.

2026-03-25 via Nuitee
L
Lynsey couple gb
10
Unreal stay
2026-03-25 via Nuitee
E
eyestheticd Couples
10
Simply perfect
Pros:

We had an amazing time at the Baccarat Hotel in Midtown. From the moment you walk in, the space feels elegant, warm, and beautifully designed without being over the top.

The service was excellent - attentive, professional, and genuinely welcoming. Our room was spacious, spotless, and full of thoughtful luxury details. The bathroom alone felt like a mini spa.

The location is perfect, steps from Fifth Avenue, MoMA, and Central Park, yet the hotel feels calm and private inside. Out trip was a refined luxury experience in NYC and Baccarat truly delivers.

2026-03-24 via Tripadvisor
E
Echristaj1 Solo travel San Diego, California
10
From “Couch Day” to “I’m Moving In”: My Baccarat Awakening
Pros:

I arrived at Baccarat with one mission: hide from the world with room service and HGTV. Revolutionary, I know. My ambitions were genuinely modest—a bed, four walls, and zero human interaction. Basically the luxury hotel equivalent of going to Target in sweatpants.
Then the concierge offered a complimentary upgrade.
Here’s where everything changed. I walked through those doors into my room and had what can only be described as a spiritual experience in thread count. And let me be clear I’ve stayed at places. But this? This was different. I literally looked around and thought, “How do I transfer my mortgage here?”
Everything was immaculate in that obsessive French way that makes you feel both pampered and slightly judged for existing. The room service arrived hot and plated like it was heading to a Michelin inspector. The bathroom was basically a marble sanctuary the kind where you contemplate your entire life’s purpose while soaking. The bedding felt like I was sleeping on a cloud that had somehow become thread count 1000+.
But the glassware. The glassware. Every water glass, cocktail coupe, and juice vessel felt like holding history in your hands. It’s the kind of detail that makes you realize why other hotels exist to remind us how far we are from this.
I loved every minute. I’m already booking my next stay.
Baccarat: Because sometimes “self-care” means admitting you’ll never leave once you arrive.

2026-03-24 via Tripadvisor
S
SLH118 Solo travel New York City, New York
10
True 5 star experience
Pros:

Baccarat NY delivered a truly exceptional staycation experience. The rooms are beautiful and incredibly spacious, with floor to ceiling windows and stunning marble bathrooms that feel both elegant and luxurious.

The service was excellent from start to finish. The gym is huge, the pool is beautiful and the spa was one of the best experiences I’ve had. Best of all, the food was outstanding.

I live just a few blocks away and booked a staycation here to prepare for an event while taking a little time to recharge, especially with a new baby at home. I wanted a place where I could truly relax, and Baccarat delivered exactly that.

This is what 5 star service should feel like. From the glass bottled water to the beautiful tea kettle in the room, every detail felt thoughtful, refined and luxurious. I also really appreciated how promptly and graciously the housekeeping team responded when I got an insect bite overnight and immediately changed my room.

Thank you to the entire team for the impeccable service and for creating such a polished, relaxing, and truly 5 star experience.

2026-03-23 via Tripadvisor
L
Ljmljm1 Family
10
Warm, Welcoming, and Absolutely Stunning
Pros:

We stopped into the Baccarat Hotel on a whim to take a look around, and from the moment we walked in, the experience was exceptional. The manager personally greeted us at the elevator and generously offered to show us around, taking us on a tour of the hotel’s beautiful public spaces. That level of hospitality, particularly for guests who had just walked in off the street, was truly impressive and speaks volumes about the service and pride they take in the property. Known for its exquisite crystal, the lighting fixtures and chandeliers throughout are absolutely stunning and give the entire space a refined, almost magical feel. Despite that grandeur, the hotel still feels warm, intimate, and inviting. It strikes a perfect balance as a boutique hotel—elegant and very well appointed while comfortable and welcoming at the same time. We will be booking a stay soon! I’m already looking forward to experiencing Afternoon Tea in the beautiful dining space, having a gorgeous drink in the fashionable bar, and visiting the spa.

2026-03-22 via Tripadvisor
C
Christoph couple at
9
Großartiges Hotel
Pros:

Sehr schöne Architektur; einzigartige Lobby; große Zimmer, moderne Ausstattung, schönes Design.

2026-03-20 via Nuitee
A
Amalia Seraphina solo_traveller at
10
2026-03-14 via Nuitee
9
930jamesg Family Boston, Massachusetts
10
World Class Elegance
Pros:

Another high end experience at the Baccarat! I spent 4 nights with this fantastic group of people as we welcomed in 2026. The Baccarat is situated perfectly in NYC as it has everything and anything very close by so you really are in the best spot when visiting. I usually mention everyone by name but at this point you all know who you are and how much you mean to my family. I do this because you make such a positive impression and really make our stay so personal each time we visit NY. I was happy to meet Israel, the new GM, and appreciate that you stopped by during our NYE dinner. I also was introduced to Mirela who offered a very kind gesture to my family. I thank you so very much. You both should know that the team you have is the very best in hospitality and they do everything with such sincerity. For this reason, I will only stay at the Baccarat when I am in New York for business or pleasure. In my opinion, there is no better hotel in the city if not the world! Thank you once again!!

2026-03-10 via Tripadvisor
2
215mladenc Business
10
Outstanding experience
Pros:

Our host Jelena, aka the Lady in Red, was truly phenomenal. She gave us a detailed and fascinating introduction to the hotel, sharing the history of the brand, the tradition of crystal craftsmanship, and many other interesting insights.
Debby, the bartender, was equally impressive—extremely kind, friendly, and highly professional. She prepared several different cocktails for us, and each one was outstanding.
Overall, it was an experience unlike anything we have had before. Truly exceptional—nothing but praise! ✨🥂

2026-03-07 via Tripadvisor
5
524shalah Friends getaway
10
Best experience in NYC
Pros:

The hotel is absolutely stunning. Cannot wait to visit again and again. Top notch service. Yelena made our entire visit the most memorable experience .

2026-03-06 via Tripadvisor
H
Hanan solo_traveller ae
1
.
Pros:

.

Cons:

The staff are not responding. The delay in answering is too long and they are not very helpful.

2026-03-05 via Nuitee
A
Antonio couple it
10
Semplicemente bello!
Pros:

Tutto : di gran classe, accogliente, ottimo servizio !

Cons:

Niente

2026-03-05 via Nuitee
A
Ari solo_traveller us
10
2026-03-03 via Nuitee
Y
yasmineaK1140ES Friends getaway
10
Superb birthday celebration thanks to Aida!
Pros:

Aida was an excellent host! My friends and I went for a birthday celebration and really enjoyed ourselves! We were a group of 6 women and all felt equally appreciated and taken care of. She did an absolutely lovely job of capturing the moment and spirit of the occasion. I can’t recommend the Baccarat enough. Especially with Aida being as wonderful as she is

2026-03-02 via Tripadvisor
1
152jelenaw Couples
10
Wonderful experience
Pros:

My husband and i stayed at the Baccarat this past February and it was truly a wonderful experience.
Upon arrival we were greeted by their guest ambassador Jelena who was very welcoming. She gave us a tour of the property and ensured our check in went smoothly. Jelena also sent a bottle of champagne and tray with chocolates and fruits to our room,along with a personal welcome note,which made our welcoming even more special.
Our room was very nice and big,and the crystal chandeliers depicted the spirit of the hotel perfectly and made us feel like we were in Baccarat(France).
After check in we walked to 5th Ave to shop and it took us only few mins.
During the evening Jelena booked us a table at the hotel bar and we had delicious cocktails,while admiring the impressive art and chandelier collection.
After cocktails we walked to Radio City for our concert,which was only 2 blocks away,which definitely places this hotel in an excellent location.
In the morning we ordered room service that arrived very promptly and it was delicious.
Since our stay was only 24h we only had time for a quick walk around the lobby (which is so beautiful) and shopping at their boutique where you can find the famous Baccarat Rouge 540 perfume.
Our check out was very quick and our car was waiting for us downstairs(make sure you call for your car in advance)along with Jelena who wanted to make sure that everything went great.
I would definitely recommend this hotel if you want excellent service,beautiful enterier,spacious rooms,perfect location,and i will definitely stay here again!
Thank you Baccarat and Jelena for a wonderful stay!

2026-03-02 via Tripadvisor