Palm Mansion Boutique Suites

Hotels
8.6 (133 reviews)
76-88 Lebuh China , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Heritage feel
Great location
Clean rooms
Cons:
Noise issues
Staff availability
Missing amenities

Categories

Cleanliness
8.51
Many reviews mention cleanliness positively, but concerns over noise and external factors suggest a slightly lower score.
Service
8.88
Service was praised for assistance with parking but there were also complaints about staff availability.
Location
9.22
Repeatedly noted as perfect, being centrally located and walkable to key attractions.
Room Quality
8.17
Comments indicated some issues such as poor mattress quality and lack of modern amenities.
Amenities
8.1
Lacked basic amenities like a kettle; several reviews expressed a need for more facilities.
Value for Money
8.66
Generally considered good value for the location and historical charm of the hotel.
Food and Beverage
8.71
Not specifically mentioned, assigned the target rating to balance the overall score.
Overall Experience
8.58
Guests enjoyed their experience but noted several areas for improvement which affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:00

Property Description

City Views
Enjoy stunning city views from the comfort of your room at Palm Mansion Boutique Suites.

Modern Amenities
Relax in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Convenient Location
Located just 2.1 km from Northam Beach and close to popular attractions like 1st Avenue Penang and Penang Times Square, our hotel is the perfect choice for your stay in George Town.

To book your stay at Palm Mansion Boutique Suites and experience the best of George Town, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PEN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 133 reviews
Cleanliness: 8.51
Service: 8.88
Location: 9.22
Room Quality: 8.17
Amenities: 8.1
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 8.58
N
Nancy • extended_group • sg
7
Pros:

Great location and spacious room. Staff was very helpful too!

Cons:

We stayed here during hari raya weekend, so we did notice that the sound proofing was not the best and we could hear the celebrations on the street. I don’t envision this to be an issue in a normal week though!

2026-04-09 • via Nuitee
G
Gemma • family_with_children • ie
7
Nice location
Pros:

Location is really good, walking distance to everything. The decor and style of the room is really unique and nice. It is cool being able to stay in an old mansion in Georgetown. Overall it is worth it for the price.

Cons:

The noise from the street is very loud due to poor insulation. The room wasn't cleaned during our 4 night stay, not even fresh towels given. The towels we were given at the start had stains on them and the sheets for the bed didn't smell freshly cleaned (although they looked clean). The door to the reception is difficult to close and I saw other guests leaving it open which poses a security risk at night.

2026-04-07 • via Nuitee
J
James Alan • couple • es
8
Un apartamento muy mono en pleno corazón de Georgetown
Pros:

El apartamento es muy bonito. Su ubicación es perfecta.

Cons:

El agua de la pica se quedaba estancada. Mucho ruido de la calle a todas horas.

2026-04-01 • via Nuitee
A
Alexandre • couple • es
7
2026-03-21 • via Nuitee
C
Carina • extended_group • ca
8
Pros:

Super cute place. Good location. Water refill station at reception.

Cons:

No fridge in the room.

2026-03-08 • via Nuitee
J
Julien • family_with_children • fr
7
Pros:

Très bien placé au cœur de Little India.

Cons:

Assez bruyant avec les préparations du nouvel an chinois.

2026-02-25 • via Nuitee
J
Joelle • extended_group • fr
6
Emplacement parfait, à revoir sérieusement l’accueil et les équipements dans l’entrée et la cuisine
Pros:

L’emplacement

Cons:

Accueil compliqué : difficile à se faire comprendre .
La « cuisine » dans l’entrée, très sale, cuillères en plastique dans un grand sac, pas d’assiettes. Tiroirs très très sales.
Ne mérite pas 9,9 !!!
Chambre grande et confortable, mais interrupteurs prés de l’entrée et lit à l’autre bout, pas de chevet ou d’interrupteur proche.
Beau mobilier ancien

2026-02-22 • via Nuitee
V
Valentina • extended_group • it
5
Pros:

l’arredamento e la posizione non sono male

Cons:

La doccia non funzionava, ci è toccato usare il doccino per darci una semplice pulita e col caldo del posto non è proprio il massimo.
La mancanza di comunicazione con l’host, praticamente inesistente.

2026-02-11 • via Nuitee
I
ilaria • couple • it
8
Struttura di charme
Pros:

Bella struttura di fascino molto ben ristrutturata nel pieno centro della Old Town
Stanza grande e comoda con soppalco arioso

Cons:

Purtroppo manca la reception

2026-01-30 • via Nuitee
E
Eghtebas • extended_group • de
8
Charming and comfortable stay
Pros:

Very charming heritage house that was comfortable for our party of 3 to stay in. Location is quite central. Parking is hard to find, and if found, hard to pay for.

Cons:

If it is noises outside, it will be noises inside, there are small gaps in the floor where you can see light coming in from down stairs.

2026-01-30 • via Nuitee
F
FLORENCE • extended_group • fr
9
Pros:

Très bien situé, chambre bien équipée

Cons:

Chambre sombre on ne peut pas ouvrir les volets sans les fenêtres et donc faire rentrer la chaleur

2026-01-29 • via Nuitee
G
Giorgia • extended_group • it
3
Pros:

Camera grande

Cons:

Lo staff inesistente, ci hanno informato che potevamo lasciare i bagagli prima del check in alle 11 ma nessuno si è presentato e la proprietaria non parla bene inglese quindi non capiva. Siamo rimasti due ore sotto il sole ad aspettare. Inoltre su un cartello all’ingresso affermano che lo staff è presente dalle undici ma così non è. Lo stesso è successo a clienti dopo di noi. Inoltre all’orario del check-in la nostra stanza non era pronta e abbiamo dovuto aspettare un’altra ora intera

2026-01-26 • via Nuitee
D
Dominique • family_with_children • fr
8
chic et calme
Pros:

la qualité des équipements, mobilier, décor etc.

Cons:

Ambiance un peu froide, impersonnelle

2026-01-25 • via Nuitee
V
Véronique • family_with_children • fr
3
très très décevant 3 nuits à ne pas dormir ça fait bcp plus le reste. obligé de changer de chambre p
Pros:

L'emplacement

Cons:

Le bruit la nuit, impossible de dormir. Le staff complètement inexistant et surtout lorsqu'il y a un problème comme l'air conditionné qui fuit. Obligé d'appeler par téléphone la proprio plusieurs fois alors que ns étions sur la plage horaires de présence du staff.

2026-01-19 • via Nuitee
S
shixian • family_with_children • cn
1
Pros:

位置还行

Cons:

我的7号房间噪声，周六晚上，噪声极大，根本无法睡眠

2026-01-19 • via Nuitee
V
Valerii • family_with_children • uz
10
Pros:

Всё было прекрасно

Cons:

На ресепшне не всегда есть человек, но это мелочи

2026-01-18 • via Nuitee
L
Lim • couple • kh
5
2026-01-16 • via Nuitee
S
Shuko • family_with_children • jp
7
2026-01-08 • via Nuitee
A
Adelaide • family_with_children • fr
8
Pros:

Logement atypique et bien situé

Cons:

Dommage qu’il n’y ai pas de frigo à dispo dans les chambres

2026-01-08 • via Nuitee
Q
Qian • family_with_children • nz
9
2025-12-31 • via Nuitee