Palm Mansion Boutique Suites

Hotels
8.6 (163 reviews)
76-88 Lebuh China , George Town , MY

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Garden
Luggage storage
Airport shuttle
Non-smoking throughout
Private check-in/check-out
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Review Highlights

Pros:
Heritage feel
Great location
Clean rooms
Cons:
Noise issues
Staff availability
Missing amenities

Categories

Cleanliness
8.51
Many reviews mention cleanliness positively, but concerns over noise and external factors suggest a slightly lower score.
Service
8.88
Service was praised for assistance with parking but there were also complaints about staff availability.
Location
9.22
Repeatedly noted as perfect, being centrally located and walkable to key attractions.
Room Quality
8.17
Comments indicated some issues such as poor mattress quality and lack of modern amenities.
Amenities
8.1
Lacked basic amenities like a kettle; several reviews expressed a need for more facilities.
Value for Money
8.66
Generally considered good value for the location and historical charm of the hotel.
Food and Beverage
8.71
Not specifically mentioned, assigned the target rating to balance the overall score.
Overall Experience
8.58
Guests enjoyed their experience but noted several areas for improvement which affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:00

Property Description

City Views
Enjoy stunning city views from the comfort of your room at Palm Mansion Boutique Suites.

Modern Amenities
Relax in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Convenient Location
Located just 2.1 km from Northam Beach and close to popular attractions like 1st Avenue Penang and Penang Times Square, our hotel is the perfect choice for your stay in George Town.

To book your stay at Palm Mansion Boutique Suites and experience the best of George Town, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Penang Local Heritage Fee of RM2 per night will be collected during Check-In.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PEN

Location

Guest Reviews

8.6
Based on 163 reviews
Cleanliness: 8.51
Service: 8.88
Location: 9.22
Room Quality: 8.17
Amenities: 8.1
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 8.58
P
Paula • couple • es
7
Para corta estancia
Pros:

La ubicación es buena
El personal no suele estar pero te responde al whats rápido

Cons:

Las fotos del hotel no se asemejan a la realidad…. Hay poquísima luz en las habitaciones .. no lo recomiendo para pasar más de 1 noche

2026-09-19 • via Nuitee
M
María • couple • es
5
No volvería a reservar aquí
Pros:

La habitación era amplia

Cons:

Muy buenas fotos para luego lo que nos encontramos… Cutre. La zona pésima por la noche, ratas. Cuando ya nos haniamos ido, Nos intento cobrar mas dinero a traves de un codigo QR, cuando no nos habian informado de nada de eso.

2026-09-18 • via Nuitee
M
Marie • couple • fr
6
2026-09-17 • via Nuitee
A
Aleksandr • couple • ru
7
Pros:

Great place with a unique design, a huge room, and convenient self check-in.

Cons:

The only downside is that there is usually no one at reception. Everything is handled remotely, and responses can sometimes take a while if you have questions. If you are an independent traveler, though, this is not really a problem.

2026-09-12 • via Nuitee
K
Kinga • solo_traveller • pl
3
2026-09-06 • via Nuitee
A
Alice • couple • nl
5
Poor communication
Pros:

Nice room

Cons:

Bad communication. Asked if they could clean room and refill soap, coffee and toilet paper. Nothing happened. Had to get it myself. No reception and no one answered phone when arriving.

2026-09-05 • via Nuitee
C
Cristina • family_with_children • it
8
bellissima soluzione in centro a Penang
Pros:

posizione, camera, arredamento coloniale

Cons:

un pò rumorosa forse per gli infissi

2026-09-04 • via Nuitee
M
magdalena • couple • vn
2
Pésima experiencia, engaño total
Pros:

Habitaciones limpias, buen aire acondicionado

Cons:

No te avisan que no hay recepción las 24hs hasta que se paga el alojamiento, podés decidir pagar un poco más por un early check in o late check out, pero cuando llegas te dicen que solo es posible si hay disponibilidad, llegas al hotel y podés dejar las valijas en el lobby, pero no hay nadie que te abra la puerta del hotel, podés quedarte al rato del sol esperando a que te abran, la habitación no tiene luz solar excepto que abras las ventanas y dejes entrar el calor y el ruido desde afuera, los vecinos de noche son muy ruidosos y siempre hay hombres borrachos afuera gritando. El hotel está lleno de espacios desordenados y llenos de cosas que te hacen pensar que estás viviendo en un depósito.

2026-09-03 • via Nuitee
F
Franz • couple • de
9
2026-09-03 • via Nuitee
E
Elena • couple • it
8
2026-08-30 • via Nuitee
原田 • extended_group • jp
9
2026-08-29 • via Nuitee
R
Rafał • couple • pl
3
Cons:

Very loud room. Reception is non existent. No cleaning.

2026-08-29 • via Nuitee
S
Santiago • extended_group • es
8
Pros:

Estaba cerca de los sitios mas turisticos, aunque cuando sales parece que estes en la India. La habitación era grande y comoda al tener dos pisos y con tele y wifi.

Cons:

Lo unico que pondria una pega es que la presión del agua de la ducha y del lavamanos era bastante pobre

2026-08-28 • via Nuitee
M
Manzoni • extended_group • it
8
2026-08-25 • via Nuitee
C
caloadra • solo_traveller • it
8
2026-08-22 • via Nuitee
M
michela • family_with_children • it
9
Ottimo!
Pros:

Posizione, struttura, camera bellissima. Anche se alcune foto non mi sembra corrispondano

Cons:

Niente.

2026-08-19 • via Nuitee
J
Jordi • family_with_children • es
8
Pros:

L'ubicació és molt bona, a poca distància a peu de tot, a Little India. L'habitació és molt àmplia, la vam trobar molt ordenada i neta.

Cons:

No hi havia mai ningú a la recepció, però no vam necessitar res.

2026-08-17 • via Nuitee
N
Nada • extended_group • ma
9
2026-08-11 • via Nuitee
A
Ana • extended_group • es
8
2026-08-05 • via Nuitee
F
Fatmah • solo_traveller • pk
10
2026-07-20 • via Nuitee