San Miguel Inn

We hadden maar 1 handdoek en die was vies. Het werd wel meteen opgelost toen we er wat van zeiden.

No attempt to refund my booking fee even though know one to check us in after hours

The area smelled bad at the entrance to the room. The bed was uncomfortable. If we wanted coffee, no cups were provided. The shower was unusable. It looked soiled, leaky, ceiling looked like in was going to fall in.
I believe breakfest was advertised, but not even coffee was available.
Would I return, no.

Toilet was plugged, went and asked if they had a plunger. Instead of coming and fixing the toilet they handed me the plunger. It didn’t clear the obstruction so we lived with it for the one night. There was black mold in the toilet tank. The smoke alarm was hanging from the ceiling by two wires. The whole room was in need of a thorough deep cleaning. No breakfast, even though a sign facing the road stated otherwise. We stayed there because of the good reviews I saw on line. Now I wonder if those reviews were authentic.

The manager was incredibly rude and unprofessional. When I booked 2 nights through Booking.com, she kept trying to give me a room with 1 bed. I had to tell her 3 times that I had selected and paid for a room with 2 beds, and showed her on my phone. She seemed annoyed and asked why I needed 2 beds when I was 1 person, which was not the point. On the 2nd day, I asked for help with the TV because it wouldn’t work, and she said she couldn’t do anything. I asked if it were possible to be given a discount for the TV not working, and she lost control, saying she already gave me a discount. I reminded her I booked through Booking.com, not her directly, thus she didn’t give me a discount. She started yelling at me saying she didn’t have to honor the Booking.com price, even though the payment had been processed the day before. I asked for the contact info. for her manager or the owner and she said she didn’t know who they were at first, then eventually said she wouldn’t give it to me. She also gave me 2 different names when I asked for her name, I’m assuming to avoid having to take accountability. She said it was my fault for not checking if the TV worked the first day.

Mattress a little too firm.

You can definitely tell that they are trying to upgrade the room. They are doing a great job

Property was very dated

2 out of 5 stars

I stayed at San Miguel Inn in Socorro for three nights (June 22–June 25). When I booked the room, the listing indicated that breakfast, a gym, and a pool were available. Unfortunately, none of those amenities were offered during my stay.

The property appeared to be under repair, and the Wi-Fi in my room did not work, which was very inconvenient.

The one positive aspect of my stay was the office staff. They were very friendly, polite, and helpful throughout my visit.

Because the advertised amenities were unavailable and the Wi-Fi did not work, I would recommend looking at other lodging options nearby before booking this property.

Everything

Из минусов - нет никакого лобби, где можно было бы подождать заселения или остаться после чекаута. Уже в 10 утра кто-то из уборщиков начал стучаться в дверь, хотя чекаут был в 11...