ERNES Hotel Alma Bukit Mertajam

Hotels
7.2 (269 reviews)
32A, LORONG SERI ALMA, PUSAT PERNIAGAAN SERI ALMA , Bukit Mertajam , my

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Comfortable accommodation
Accommodating staff
Great location
Cons:
Dirty shower curtain
Stiff bed
Smelly room
Toilet door cannot be locked

Categories

Cleanliness
4.78
The bathroom shower curtain was dirty, indicating poor cleanliness.
Service
8.25
Front office staff was accommodating, reflecting good service.
Location
8.29
Location mentioned positively as a pro.
Room Quality
4.74
The bed was too stiff and the room had a bad smell.
Amenities
8.27
Standard quality for this hotel tier.
Value for Money
8.23
Standard quality for this hotel tier.
Food and Beverage
8.28
Standard quality for this hotel tier.
Overall Experience
6.75
Average experience due to significant issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 12:22

Property Description

Convenient Location
E Red Hotel Alma Cosmo is conveniently located near major attractions like Penang Bridge and Sunway Carnival Mall, making it an ideal choice for travelers looking to explore the area.

Comfortable Accommodation
Guests can enjoy air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and a private bathroom, ensuring a comfortable stay throughout their visit.

Exceptional Service
With a 24-hour front desk and attentive staff, guests can expect exceptional service and assistance throughout their stay at E Red Hotel Alma Cosmo.

Book now to experience a convenient and comfortable stay at E Red Hotel Alma Cosmo.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for MYR 40 per person per night when using an existing bed.
    People no matter the age stay for MYR 40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 269 reviews
Cleanliness: 4.78
Service: 8.25
Location: 8.29
Room Quality: 4.74
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 6.75
F
Firdaus couple my
10
2026-02-13 via Nuitee
C
Christiana family_with_children my
6
Cons:

Bathroom facilities were lacking a place to place personal soap etc (no shelf in shower)
No place to hang extra clothing

A long mirror in the room would be good

2026-01-26 via Nuitee
W
Wei Lin family_with_children my
10
2026-01-24 via Nuitee
K
kisho nair family_with_children my
7
2026-01-20 via Nuitee
J
Jasmine couple us
10
2026-01-16 via Nuitee
M
Masmira couple my
8
2026-01-13 via Nuitee
R
rahmat865 family_with_children my
8
Superb and comfortable
Pros:

Cleanliness and comfortable. It was spacious as per picture and very good environment for family.

Cons:

Place to hang towel in the bathroom was almost broken down. Shower handle was broken.

2026-01-11 via Nuitee
B
Baim Adham family_with_children my
7
2026-01-02 via Nuitee
S
Se Ting couple my
8
Good.
Pros:

Clean room.

Cons:

The sound of KTV during midnight.

2026-01-02 via Nuitee
H
Hans Peter family_with_children my
10
Pros:

Value for the money spend

Cons:

N/A

2025-12-27 via Nuitee
M
Masridev family_with_children sg
9
2025-12-19 via Nuitee
S
Se Ting extended_group my
7
2025-12-15 via Nuitee
A
Azmi couple my
8
2025-11-28 via Nuitee
D
darshini nair couple my
2
not worth
Pros:

location

Cons:

everything, the bed was to stiff and the room was smelly, the toilet door cannot locked, complained made no maintaince walk in..

2025-11-09 via Nuitee
F
Finn couple de
2
2025-10-16 via Nuitee
T
te oh couple my
9
2025-10-10 via Nuitee
M
Michelle extended_group my
7
2025-09-30 via Nuitee
V
VASUGI family_with_children my
10
2025-09-18 via Nuitee
S
Syed family_with_children my
7
2025-09-16 via Nuitee
C
cristalyeoh family_with_children my
8
2025-09-14 via Nuitee