Alpenhotel Fleurs de Zermatt

Hotels
8.7 (3782 reviews)
Unterer Mattenweg 41 , Zermatt , CH
+41 27 966 31 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor service
Unsatisfactory breakfast

Categories

Cleanliness
9.04
Generally good cleanliness, but not specifically mentioned.
Service
7.51
Service was noted as very poor in one review.
Location
9.55
Location is excellent and convenient to central areas.
Room Quality
9
Rooms are well-appointed and comfortable.
Amenities
9.03
Amenities include a spa and pool, contributing to a good stay.
Value for Money
9.19
Perceived value was good based on facility quality.
Food and Beverage
7.04
Breakfast options were considered poor in one review.
Overall Experience
9.21
Overall experience was positive despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:30

Property Description

Luxurious Alpine Retreat
Located in Zermatt, The Alpenhotel Fleurs de Zermatt is a haven of tranquility. The hotel, renovated in 2013, boasts a wellness area with a hot tub and sauna, perfect for relaxation.

Elegant Rooms with Stunning Views
The bright Alpine-style rooms are furnished with modern amenities like cable TV and Nespresso machines. Guests can enjoy breathtaking Matterhorn views from the south-facing rooms with balconies.

Convenient Location and Exceptional Service
With a short walk to the train and funicular stations, exploring Zermatt is a breeze. Indulge in a delicious buffet breakfast each morning before heading out.

Experience the beauty of Zermatt at The Alpenhotel Fleurs de Zermatt and book your stay today!

Important information:

Zermatt is a car-free resort. You have to park your car in Täsch and proceed by train or taxi. During winter it is recommended to reserve a parking space in Täsch well in advance.

Please note that the submitted credit card will be used for the deposit and has to be presented upon check-in.

Please contact the property if you require any extra beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.7
Based on 3782 reviews
Cleanliness: 9.04
Service: 7.51
Location: 9.55
Room Quality: 9
Amenities: 9.03
Value for Money: 9.19
Food and Beverage: 7.04
Overall Experience: 9.21
T
thomas • family_with_children • ch
5
Cons:

Es hatte 2 schmale Einzelbetten. 80cm sind für eine erwachsene Person zu knapp!!! Das Buffet war insgesamt eher karg.

2026-10-30 • via Nuitee
Z
Zigrida • couple • us
10
Amazing hotel
Pros:

Wonderful hotel with beautiful rooms and amenities.

2026-10-29 • via Nuitee
F
François • couple • fr
10
Un vrai lieu de détente
Pros:

Tout. Sincèrement, c’est une perle rare.

2026-10-29 • via Nuitee
C
Clarita • solo_traveller • au
8
very good
Pros:

very nice room.

Cons:

Not having a kettle for boiling water

2026-10-28 • via Nuitee
B
Bill • couple • ch
10
2026-10-28 • via Nuitee
S
Sophie • solo_traveller • fr
9
2026-10-28 • via Nuitee
M
Marie-Claude • couple • ch
10
Magnifique séjour
Pros:

Hôtel super avec un rapport qualité prix très bien. Nous avons tout apprécié peut-être juste les buses du spa sont trop puissantes et ne permettent pas de se détendre. Sinon tout était top.

2026-10-25 • via Nuitee
K
Khashayar • couple • ch
8
2026-10-24 • via Nuitee
K
Khashayar • couple • ch
8
Pleasant and comfortable hotel
Pros:

Central location; spa: fitness; kind staff

Cons:

It would have been appreciated if the spa and fitness would stay open a bit longer than 8 PM, especially the fitness room, which could easily stay open till 10 PM

2026-10-24 • via Nuitee
G
Gilles • family_with_children • ch
9
Parfait
Pros:

Piscine et Spa sympathiques!

Cons:

Rien

2026-10-23 • via Nuitee
J
Jihad • family_with_children • ma
10
2026-10-23 • via Nuitee
S
Sabine • family_with_children • ch
9
Nous adorons cet établissement 😍
Pros:

Tout!
L’emplacement 👍🏻
La chambre 👍🏻
Le confort du lit 👍🏻
La propreté 👍🏻
Le petit déjeuner 👍🏻
La piscine 👍🏻
Le spa 👍🏻

Cons:

Le réceptionniste (homme) a une attitude désagréable

2026-10-22 • via Nuitee
L
Luiz Felipe • solo_traveller • ch
6
Pros:

Quarto excelente e confortável e tudo novo. Café da manhã excelente.

Cons:

Funcionário não liberou o check in um pouco antes e fiquei 2 horas esperand, mesmo o hotel estabdo vazio. Poderia ter bom senso já que cheguei antes e fiquei aguardando.

2026-10-22 • via Nuitee
C
Carlos • solo_traveller • ch
10
2026-10-22 • via Nuitee
S
Stephen • couple • ch
8
2026-10-21 • via Nuitee
C
Catherine • family_with_children • ch
10
super séjour à Zermatt avec mes filles
Pros:

Les chambres sont magnifiques, au calme, propres, partaites.
Le buffet du déjeuner était très bien garni.
Le spa était vraiment top, nous en avons bien profité en fin d'après-midi pour nous délasser.
Je recommanderais cet hôtel à tout le monde

2026-10-21 • via Nuitee
V
Veronique • couple • ch
4
Cons:

Impossibilité de se baigner le jour du départ après le check in à 11h

2026-10-21 • via Nuitee
K
Kateryna • couple • ch
9
Perfect night in Zermatt
Pros:

Very nice hotel, very close to the train station. The breakfast was excellent. Warm swimming pool in the evening was a perfect way to relax.

Cons:

Guests were required to use the saunas in the nude.

2026-10-20 • via Nuitee
S
Szushan • couple • tw
8
2026-10-19 • via Nuitee
A
Amanda • extended_group • ch
10
Pros:

Hôtel très tranquille et calme. Nous avions deux chambres pour 2 adultes et 2 enfants au bout du couloir. Ça faisait comme un appartement. Vraiment hyper bien et cosi.
Petit déjeuner très bien garni.
La piscine et le SPA magnifiques.
J'y retournerais sans hésiter.

2026-10-18 • via Nuitee