Alpenhotel Fleurs de Zermatt

Hotels
8.7 (3604 reviews)
Unterer Mattenweg 41 , Zermatt , ch

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor service
Unsatisfactory breakfast

Categories

Cleanliness
9.04
Generally good cleanliness, but not specifically mentioned.
Service
7.51
Service was noted as very poor in one review.
Location
9.55
Location is excellent and convenient to central areas.
Room Quality
9
Rooms are well-appointed and comfortable.
Amenities
9.03
Amenities include a spa and pool, contributing to a good stay.
Value for Money
9.19
Perceived value was good based on facility quality.
Food and Beverage
7.04
Breakfast options were considered poor in one review.
Overall Experience
9.21
Overall experience was positive despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:30

Property Description

Luxurious Alpine Retreat
Located in Zermatt, The Alpenhotel Fleurs de Zermatt is a haven of tranquility. The hotel, renovated in 2013, boasts a wellness area with a hot tub and sauna, perfect for relaxation.

Elegant Rooms with Stunning Views
The bright Alpine-style rooms are furnished with modern amenities like cable TV and Nespresso machines. Guests can enjoy breathtaking Matterhorn views from the south-facing rooms with balconies.

Convenient Location and Exceptional Service
With a short walk to the train and funicular stations, exploring Zermatt is a breeze. Indulge in a delicious buffet breakfast each morning before heading out.

Experience the beauty of Zermatt at The Alpenhotel Fleurs de Zermatt and book your stay today!

Important information:

Zermatt is a car-free resort. You have to park your car in Täsch and proceed by train or taxi. During winter it is recommended to reserve a parking space in Täsch well in advance.

Please note that the submitted credit card will be used for the deposit and has to be presented upon check-in.

Please contact the property if you require any extra beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for CHF 40 per person per night when using an available cot.
    Children up to and including 4 years old stay for CHF 40 per person per night when using an existing bed.
    Children from 5 years old to 10 years old stay for CHF 60 per person per night when using an existing bed.
    Children from 11 years old to 15 years old stay for CHF 80 per person per night when using an existing bed.
    Children from 5 years old to 10 years old stay for CHF 60 per person per night when using an available extra bed.
    Children from 11 years old to 15 years old stay for CHF 80 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 3604 reviews
Cleanliness: 9.04
Service: 7.51
Location: 9.55
Room Quality: 9
Amenities: 9.03
Value for Money: 9.19
Food and Beverage: 7.04
Overall Experience: 9.21
V
Véronique couple ch
9
2026-06-27 via Nuitee
K
Kiyoshi couple jp
10
マッターホルンに抱かれる
Pros:

4回程、宿泊、、快適

2026-06-27 via Nuitee
W
WOLFGANG couple de
4
Ein Aufenthalt war, wie bereits oben erläutert, nur mit medikamentöser Behandlung möglich.
Pros:

Schöne moderne Zimmer

Cons:

Wir hatten ein Zimmer in den oberen Etagen angefragt (ist krankheitsbedingt erforderlich) und dafür eine Bestätigung erhalten.
Bei unserer Ankunft wurde zunächst behauptet eine solche Anfrage sei nicht eingegangen, bei späterer Nachfrage bei einem Kollegen wurde diese aber bestätigt. Wir haben ein Zimmer in der 1. Etage erhalten, weil kein anderes mehr frei war.
Hätten wir bei Anfrage Bescheid bekommen, hätten wir das Hotel nicht gebucht.

2026-06-27 via Nuitee
A
Andreas couple ch
9
Die Unterkunft entsprach genau unseren Bedürfnissen.
Pros:

Zimmer war sauber und hatte alles was es braucht. Frühstücksbuffet hervorragend und von guter Qualität. Lage ist ausgezeichnet, ruhig und nahe des Bahnhofes. Zu Fuss in 5 Minuten erreichbar.

2026-06-27 via Nuitee
E
Ernst couple ch
9
2026-06-27 via Nuitee
T
Tauane extended_group br
9
2026-06-26 via Nuitee
S
Simhof solo_traveller ch
9
2026-06-26 via Nuitee
S
Stefan couple ch
9
2026-06-26 via Nuitee
G
Gary couple gb
10
2026-06-26 via Nuitee
P
Petra couple ch
9
Pros:

Sehr sauber

Cons:

Das Brot am Frühstücksbuffet war nicht frisch/knusprig ...

2026-06-26 via Nuitee
A
Armaan Singh couple ca
10
2026-06-25 via Nuitee
S
stephane solo_traveller ch
8
Pros:

Le spa et piscine

2026-06-25 via Nuitee
G
GISELA solo_traveller ch
7
2026-06-24 via Nuitee
D
DAWOOD couple kw
9
2026-06-24 via Nuitee
E
Erika extended_group ch
8
Schöne Zimmer an ruhiger Lage - sehr zu empfehlen
Pros:

Sehr schöne Zimmer, gutes Frühstück, ruhige Lage.
Tip: folge der Beschreibung auf der booking.com Webseite und nutze nicht Google maps um das Hotel zu finden.

2026-06-24 via Nuitee
D
Daiana couple br
10
2026-06-23 via Nuitee
C
Claudia couple ch
10
Super Aufenthalt!! Wir bekamen ein gratis Upgrade
Pros:

Sauber, modernes Zimmer, schönes Badezimmer, Pool
Matterhornblick

Cons:

2026-06-23 via Nuitee
L
Lucas couple ch
9
2026-06-23 via Nuitee
M
Mykhailo couple ua
10
2026-06-23 via Nuitee
O
Oleksandra couple ch
10
2026-06-22 via Nuitee