EPIC Apart Hotel - Duke Street

Hotels
8 (1793 reviews)
75 Duke Street , Liverpool , gb

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Children allowed
Pets allowed

Facilities

Air conditioning
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Spacious
Comfortable bed
Cons:
Heating issues
Poor room quality
Broken amenities
Odors in hallways

Categories

Cleanliness
7.21
There were complaints about cleanliness and maintenance, including a stained mattress and odors.
Service
8.18
Service was mostly acceptable, although some guests reported unhelpful staff.
Location
9.22
Location was frequently mentioned positively as being ideal and convenient.
Room Quality
7.17
Many guests reported issues with room quality, including broken beds and heating problems.
Amenities
7.7
Amenities included functional basics but had significant issues such as heating and TV malfunctions.
Value for Money
8.16
Overall value is considered acceptable, but some guests felt it did not meet expectations.
Food and Beverage
8.21
Food and beverage quality was not specifically mentioned, assumed standard quality.
Overall Experience
8.18
Mixed experiences, with many guests highlighting the location positively despite various issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:21

Property Description

Refurbished Victorian Building in Liverpool City Centre

Luxurious Apartments and Rooms
Enjoy the convenience of free Wi-Fi, air conditioning, and flat-screen TVs in each stylish apartment and room. The apartments also feature modern amenities like a dishwasher, fridge/freezer, microwave, and hob, offering you a comfortable and convenient stay.

Central Location with Easy Access to Major Attractions
Situated just a short walk from major rail stations, the Liverpool Echo Arena, BT Convention Centre, and Exhibition Centre, Duke Street Apartments by EPIC is the ideal base for exploring Liverpool. With Liverpool ONE shopping district nearby and various theatres, museums, and cathedrals within reach, you'll be at the heart of the city's vibrant culture.

Close Proximity to Football Grounds
For football enthusiasts, the proximity to both Liverpool and Everton football clubs' grounds, just a short taxi ride away, makes Duke Street Apartments by EPIC the perfect choice for a match day stay.

Book your stay at Duke Street Apartments by EPIC now to experience luxury and convenience in the heart of Liverpool!

Important information:

1. All our EPIC Properties are unmanned; we do not have a face-to-face check-in.
2. EPIC Apart Hotels do not permit nonresident visitors after the hours of 10 pm-8 am.
3. Early check-ins and Late check-outs may be available for an additional charge but cannot be guaranteed.
4. You will be required to give us your email address to complete the online check-in form.
5. We operate from a self-check-in model - you will be required to fill in an online check-in form, which you will receive via email once we have your email address. You will be required to upload official government ID and also a credit or debit card for the security deposit.
6. The Security deposit is 50% of the value of your reservation, with the lowest amount being £50.
7. Proof of Age: The lead guest must be at least 18 years of age as per the terms and conditions accepted at the time of booking.
8. Access codes and instructions will only be issued once the above is complete. They will be issued by approx. 2 pm on the day of arrival, unless you have ordered an early check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £15 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1793 reviews
Cleanliness: 7.21
Service: 8.18
Location: 9.22
Room Quality: 7.17
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 8.18
H
Heeney • extended_group • ie
1
2026-02-14 • via Nuitee
J
Jason • family_with_children • ie
8
2026-02-14 • via Nuitee
S
Steven • couple • au
10
2026-02-13 • via Nuitee
H
Hall • couple • gb
5
2026-02-12 • via Nuitee
G
Gary • couple • gb
8
Brill stay
Pros:

Had everything you needed

Cons:

Nothing to not like

2026-02-11 • via Nuitee
B
Byers • couple • gb
10
2026-02-10 • via Nuitee
L
Leana • extended_group • ch
10
Pros:

L’emplacement, l’immeuble est joli

Cons:

La pression de l’eau et le canapé lit pas confortable

2026-02-09 • via Nuitee
T
Teflon_Don • couple • gb
10
2026-02-09 • via Nuitee
L
Laura • couple • ie
7
Pros:

The location was great and the bed was so comfy

Cons:

In the third building there is no lift, I went with my ma who struggled with the stairs, but didn't put us off

2026-02-08 • via Nuitee
W
William • couple • gb
10
2026-01-24 • via Nuitee
M
May Elisabeth • solo_traveller • no
5
Left a ring which they won’t send me. ‘Donate or discard’ in 3 months
Pros:

Sentral and quiet

Cons:

Aircondition didn’t work. Oil-oven could not be put in the bathroom which was icey cold. 60 stepst up to the flat. No elevater/fire escape. Did not fill up coffee

2026-01-24 • via Nuitee
R
Richard • couple • gb
7
Good location, small room.
Pros:

Location.

Cons:

Was not made aware that there were two separate entrances - signage would have helped !

2026-01-24 • via Nuitee
J
Jackie • solo_traveller • je
2
Bad experience
Pros:

Nothing

Cons:

Unable to access room late at night as did not have room key. Also door code a problem to gain access to the property. Stayed the night in room next door as the door was open
In the morning spoke to housekeeper who obtained a room key and we found the room very small with not much hanging space for clothes. We were then charged extra for cleaning the room next door and the loss of a keyboard. Did not stay and booked in elsewhere for more.money! Would not recommend.Unhappy is an under statement.

2026-01-23 • via Nuitee
T
Taylor • couple • gb
9
2026-01-23 • via Nuitee
C
Charles • couple • gb
8
Appartment was great and the Duke Street townhouse I stayed in last time was great also.
Pros:

location

Cons:

How to operate heating/air con

2026-01-20 • via Nuitee
S
Slawomir • solo_traveller • gb
5
Cheap in the city centre, if you must stay
Pros:

Good location, close to shops, bars etc. Quite spacious room. Available tea/coffee/toiletries. Cheap.

Cons:

Windows - not possible to lock (safety issue), black mould in the corners, needs deep clean.
You could hear noise from other rooms.
Generally dark/black decor, not pleasant - could be refreshed.

2026-01-20 • via Nuitee
D
David • couple • gb
7
Would stay again but not in apt 18 due to the horrendous smell
Pros:

Location and easy check in , spacious flat

Cons:

The inner hall way absolutely stunk of urine , also they don’t provide adequate glassesware, 2 off water glasses, no wine glasses

2026-01-20 • via Nuitee
K
Karimah • family_with_children • gb
5
Fab location. Just no attention to detail
Pros:

The apartment itself is a great apartment in a fantastic location. The shower was great. The added bonus is a private outdoor area, although we didn't get to use it.

Cons:

When we arrived there was an unpleasant smell throughout. It went a little once we aired it out. The apartment lacked the attention to detail. There was paint hanging off the wall above the bed, a hole in the sofa bed and the mattres was uncomfortable. Cobwebs were found in each room.

2026-01-20 • via Nuitee
C
Charlie • couple • gb
1
Pros:

Spacious

Cons:

Sewer smell, dark, no external noise cancellation

2026-01-20 • via Nuitee
C
Clare • family_with_children • gb
8
Great few days in Liverpool
Pros:

Close proximity to local attractions and city centre. Good bathroom and kitchen facilities. Lovely towels!

Cons:

External noise at night. Dim lighting, would benefit from light by mirror to do make up. Lack of any towel rails.

2026-01-20 • via Nuitee