Promenade Hotel Bintulu

Hotels
8.6 (440 reviews)
Lot 8074, No. 178, Bintulu Sentral Jalan Kindurong , Bintulu , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Good value for money
Cons:
Mold in shower room
Lack of amenities
No outside food allowed

Categories

Cleanliness
8.23
Some reviews mentioned cleanliness positively, but also noted issues like mold in the shower room.
Service
9.2
Reviews highlighted friendly and attentive staff consistently across multiple reviews.
Location
9.24
Location was frequently mentioned positively, seen as strategic and convenient.
Room Quality
8.69
Rooms were described as clean and comfortable, meeting expectations.
Amenities
7.72
Lacked some amenities like a gym; however, basic facilities were still functional.
Value for Money
8.68
Good value noted for the price, despite minor complaints.
Food and Beverage
8.23
Food quality was praised, though there were mentions of dietary restrictions and rules.
Overall Experience
8.8
Most guests had a positive stay, with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:42

Property Description

Central Location & On-Site Bar
Conveniently located in Bintulu, Promenade Hotel Bintulu offers a central base for exploring the city. Unwind after a day of sightseeing at the on-site bar, the perfect place to relax and socialize.

Comfortable Rooms with Modern Amenities
Each air-conditioned room is equipped with a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries. Enjoy a restful night's sleep and make use of the provided slippers and hairdryer for added convenience.

Concierge Services & Airport Shuttle
Experience seamless hospitality with a 24-hour front desk offering luggage storage and concierge services. For guests arriving or departing by air, the hotel can arrange for airport shuttle services upon request.

Indulge in a memorable stay at Promenade Hotel Bintulu - book now to secure your accommodation.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 440 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 7.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
M
Mohd Budiman Bin Zainal • solo_traveller • my
9
2026-05-08 • via Nuitee
A
AMAL • extended_group • my
10
2026-05-04 • via Nuitee
R
Ruslan • solo_traveller • my
8
2026-05-04 • via Nuitee
R
Rathinam • couple • my
9
Had a pleasant stay
Pros:

The room , breakfast and also very near to all amenities

Cons:

All is Good.

2026-05-02 • via Nuitee
R
Rathinam • couple • my
9
2026-05-02 • via Nuitee
D
Delix Nunong • couple • my
10
Very comfortable. Such a spectacular view at evening!!
Pros:

i love to stay at the corner room (view to masjid)

Cons:

No comment to this.

2026-04-26 • via Nuitee
D
Dilwena • couple • my
9
2026-04-26 • via Nuitee
I
Ian • couple • my
10
2026-04-26 • via Nuitee
H
Hayati Shabery • solo_traveller • my
9
Pros:

Comfortable bed and clean room. Place near to many stores and easily to reach. Room service very fast.

Cons:

During check in, the receptionist not so friendly and miscommunication happen. The parking without roof, hard if rain.

2026-04-22 • via Nuitee
L
LANCASTER • solo_traveller • my
10
2026-04-12 • via Nuitee
J
Jessy • couple • de
10
Pros:

Sauber, Lage gut und Frühstück super.

Cons:

Frühstück teuer

2026-04-04 • via Nuitee
M
Muhammad Hannan • family_with_children • bn
9
Pros:

Good staffings, great location (laundry, eateries) and a very comfortable stay.

2026-03-28 • via Nuitee
T
Teeny • couple • bn
9
2026-03-26 • via Nuitee
A
ANUAR IZAN • family_with_children • my
10
The stay was wonderful and the staff were nice.
Pros:

The location. It is close to hypermarket, mosque, and other convenient shops. The tom yam from the restaurant tasted very good. The view from the hotel room was great.

Cons:

Despite setting the aircond temperature to 26 degrees, the room temperature was 18 degrees. The TV was not a smart tv nor do we have access to connect via hdmi cable or usb drive.

2026-03-24 • via Nuitee
S
Siew Chang • couple • my
9
Value for money stay. Helpful reception especially the staff in charge of parking.
Pros:

Clean and many eateries nearby. Easy parking. Helpful and friendly reception.

Cons:

Nil

2026-03-24 • via Nuitee
F
Fadrick • family_with_children • my
10
2026-03-22 • via Nuitee
C
CECELIA • family_with_children • my
8
2026-03-21 • via Nuitee
S
Shaharizad • solo_traveller • my
8
2026-03-20 • via Nuitee
F
FYDA SAINI • family_with_children • my
6
2026-03-20 • via Nuitee
R
Rathinam • couple • my
9
2026-03-12 • via Nuitee