Apart - Hotel Casa Serena

Hotels
•
Independent
9.4 (55 reviews)
14 Calle 5-09 Zona 10, Guatemala City, Guatemala , Guatemala City , GT
1-1-22011700

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Children allowed
Pets allowed

Facilities

Fitness facilities
Newspapers in lobby (surcharge)
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
See all facilities

Review Highlights

Pros:
Amazing staff

Categories

Cleanliness
9.28
Standard quality for this hotel tier.
Service
9.99
The staff was amazing.
Location
9.29
Standard quality for this hotel tier.
Room Quality
9.24
Standard quality for this hotel tier.
Amenities
9.27
Standard quality for this hotel tier.
Value for Money
9.23
Standard quality for this hotel tier.
Food and Beverage
9.28
Standard quality for this hotel tier.
Overall Experience
9.65
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:41

Property Description

Luxurious Amenities

Indulge in the 24-hour health club, outdoor pool, and 24-hour room service offered at Apart - Hotel Casa Serena.

Convenient Services

Benefit from complimentary wired and wireless internet access, concierge services, and a roundtrip airport shuttle for a seamless stay.

Central Location

Explore nearby attractions like Plaza Fontabella Shopping Center and Avenida La Reforma with ease, as Apart - Hotel Casa Serena is centrally located in Guatemala City.

Book now for a luxurious and convenient stay at Apart - Hotel Casa Serena, your upscale home away from home in Guatemala City!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • A car is recommended for transportation to and from this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Smoking

    Smoking permitted

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

9.4
Based on 55 reviews
Cleanliness: 9.28
Service: 9.99
Location: 9.29
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.65
J
james • partner
10
Pros:

Perfect stay, first class accommodations

2025-10-08 • via Nuitee
M
Maritza
10
Pros:

Love this place, I stayed twice and will do it again!

2025-10-06 • via Nuitee
C
CLAUDIA
10
Pros:

I had a wonderful stay at Apart

2025-10-05 • via Nuitee
M
Maritza
10
Pros:

The staff was amazing

2025-07-30 • via Nuitee
S
Sandra
10
Pros:

Clean and great rooms and also all staff .

2025-06-12 • via Nuitee
C
Carlos R
8
Buena opción en zona 10
Pros:

Un hotel que tiene todo lo necesario empezando por la excelente ubicación

2025-02-21 • via Nuitee
K
Kip
10
Spacious and clean
Pros:

I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.

2025-02-19 • via Nuitee
R
reynaldo
10
Pros:

Always goode service from the staff and comfortable rooms

2025-02-04 • via Nuitee
R
Rafael
10
estadia de 1 semana en Cd Guatemala
Pros:

La propiedad es un espacio muy util para estadias de varios dias y cuando se necesita comodidad y sentirse como en casa. La limpieza es a fondo en forma diaria, y las instalaciones de cocina y bano en la suite son adecuadas. La propiedad esta ubicada centricamente en zona 10, y al estar cerca del CC La Estacion, te permite tener todo lo necesario a unos minutos caminando

2025-01-27 • via Nuitee
J
john • partner
10
Pros:

Really good value. Helpful staff

2024-12-02 • via Nuitee
J
Juan
10
Pros:

Nice, quiet place to stay. Excellent service.

2024-11-17 • via Nuitee
I
Irma
10
Pros:

Me encantó el servicio, el personal muy amable , las instalaciones muy lujosas y apacibles para descanso hay una energía maravillosa solo que me dijeron que el desayuno por haberlo reservado atrace de hoteles, no me
Lo iban a dar que debía pagarlo y en otros hoteles al contrario por ser sol se lo ofrecen gratis, pero por lo demás todo súper bien

2024-11-17 • via Nuitee
D
Dora • family
10
Pros:

Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.

2024-07-22 • via Nuitee
K
Katherine
10
Pros:

The best

2024-06-09 • via Nuitee
C
Candice • partner
2
Pros:

Terrible experience

2024-06-08 • via Nuitee
J
Julissa • family
10
Pros:

It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from
Home. Staff is very friendly and genuinely care about your comfort and satisfaction.

2024-05-28 • via Nuitee
E
Eunice
10
Pros:

Muy bello, espacioso, excelente are

2024-05-06 • via Nuitee
J
JULIA • partner
10
Pros:

Muy cómodo y conveniente

2024-04-29 • via Nuitee
R
ROSSANA
8
Pros:

Great place!! Everything was fine, no regrets at all

2024-04-18 • via Nuitee
D
Dimas
10
Pros:

Excelente

2024-03-14 • via Nuitee