Mirbeau Inn and Spa

Our room was dark like a dungeon. Old style, and outdated. The bathroom was very dark and the shower was very old style. I couldn’t believe this was $800 per night! The grounds are beautiful- stunning gardens, flowers, and a koi pond. The restaurant food and staff is good. But parts of the lobby have an old, musty, and damp smell. This was not my favorite stay.

Lovely hotel. Easy parking and check in. Lots of water stations which is great! The hotel however is very tired and in badly need of repairs and paint! Rooms were large and the a/c worked. Comfy beds.

Spa is nice but my masseuse had badly shaking hands. I was very uncomfortable and had to ask her to stop and I need another therapist.

Heidi the manager came in and told me that Trudy had just finished a 100 minute massage on a very large man and had overworked her hands. They had no other therapist to fill in and they offered me a free facial. Which I took which was ok.
I was very disappointed. I could see Trudy’s hands shaking so why didn’t she tell management that she was not up to the task of my 100 minute massage?
Not good, won’t go back.

I had the deep tissue massage!

Went with a friend for an overnight. The room was great, as were the treatments themselves. We've been going to Mirabeau for decades. It was always something to look forward to, unparalleled by others. Sadly, the service and condition of the property have declined dramatically. As overnight guests, we brought our bags in with us for our first treatments a 10am, knowing check-in was much later. This had always been the norm. We were greeted by desk staff with "Unfortunately, our rooms are not ready this early," along with a snarky expression. We explained that we wanted to leave our bags inside and were told, "Oh yes, that's what that closet is for." So, why greet guests immediately with the word "Unfortunately?" Down to the spa. Younger, inexperienced staff at the desk. Seemed to fumble around not exactly knowing what to do. We were taken to the locker room which, we realized after entering, had been switched with the mens locker room. It smelled awful of sweat and mold. The lockers don't work (had to have them opened by staff), one of the stalls was continuously clogged and there is a water mark from a leak across the entire back wall. The best word I can use is dingy. We mentioned the smell to a staff member and they sprayed something in there that was so overwhelming it too was unbearable. On to the waiting room, which used to be amazing. The cushions in front of the foot pool are worn down to nothing, as are the cushions along the fireplace. There is no structure left in them. The fireplace glass is filthy. I watched person after person leave their lounge chair while a new person would come and sit in the same one. No towel change. It seemed the staff was only doing this on the hour. I do agree with another reviewer who addressed the 50 minute treatment. By the time you're called in 3-4 minutes late, it doesn't leave a whole lot of time for the full experience, nor I would imagine, cleaning in between clients. There is no longer fruit in the waiting room. Once we were finished, we went to the spa desk to check out. I had made the reservation for both of us. Their systems are so antiquated, again a sign that no money has been invested back into this location. They couldn't figure out how to charge each of us for our treatments. My friend had to literally Venmo me for her treatments so they could put everything on my room. She asked that the manager contact her because of the condition of the locker room and no one did. Lunch- we went up for our reservation 6 minutes early. We were told that since we were 6 minutes early, they couldn't seat us. I glanced into the dining room and there was not one table occupied, just one on the porch and a couple at one of the high tops in the lounge area. My friend wasn't feeling well and asked if we could just sit with some water and we were told we could sit in the lounge area. I've had friends who've been scolded for whispering too loudly in the spa waiting area. There was a group of four young women loudly using the F word both in the locker room and on the porch where we were eating lunch. Not a word was said. Upon check out, I had to go down to the spa regarding my bill, which was correct in the end but difficult to decipher. I mentioned to the male at the desk that I found their systems to be very outdated (having to Venmo each other for services). He replied "I'm sorry to hear that."
Overall, there is a lack of training (service staff) as well as a complete lack of reinvestment into the facilities. It saddens me to say that Mirbeau is no longer the Gold Standard it used to be. It looks exactly as is has for the past 20+ years, with no upgrades or improvements and no investment in personnel either. Professionalism used to be oozing from the place the minute you walked in the door. Not any longer. A Mirabeau experience comes at a premium and it should give that in return. With other spas in the area like Fields down the street, The Lake House in Canandaigua and the spa at the Turningstone there are now a lot of other options.

This atmospheric replica of Monet's gardens in France is all about time together with the one you love. The spa experience is the highlight here as relaxation and pampering is the focus at Mirbeau. My wife always has a premier cru facial and I always have the men's estate facial. We always schedule these with the unbelievably talented Katie who works wonders on you, providing the best facials that we have ever had anywhere period. Sometimes we add other treatments which are equally excellent. We spend real time in the unique relaxation room which looks like something out of ancient Rome plus taking full advantage of the invigorating outdoor hot tub/pool in all seasons and the wet and dry saunas. Whatever you do, don't forget your swimming suit! We wear our cozy Mirbeau robes all day long around the property including breakfast or lunch. Top off the day with a special dining experience in the elegant (and unrushed) French country dining room overlooking Monet's bridge, water lilies, and gardens. Take the banquette table in the back corner to fully take in the elegance or sit up close to the gardens in the all weather porch area. We love the salmon and halibut dishes and never miss the seasonally inspired crème brulee which is second to none. We always spend two evenings here on each trip and we visit 3 or 4 times each and every year. It never gets old for us. Coming here means this much to us and does that much for us. Everyone here treats you like family.

First I want to start of on a positive note. This place is quiet and most of the time relaxing. I wish everyone could have experienced the Mirbeau that my family and I experience two to three years ago. This place used to be a true gem for a getaway. My wife and I have been using this place for a getaway 2 to 4 times a year for approximately the last 6 years. As our 3 children became adult, they also started to appreciate the relaxing getaway the Mirbeau offered close to home. This place was truly worth every penny spent. The stay comes at a premium cost and the service was to match. Over the past year the place is in a downward, out of control, spiral and it grieves me to say this because we absolutely loved this place. The last 3 times we have stayed we had told ourselves just one more time maybe they were just running short on help or adjusting to changes ect. Now I can honestly say we will not return after our recent stay. The treatments have turned into an assembly line with less product being used and no personal touches anymore. The locker rooms are filthy with piles of used towels and robs on the floors. My personal favorite has always been the eucalyptus steam room, which now smells like arm pit and dirty feet with no eucalyptus anymore. Majority of the lockers have out of service on them and the garbage is overflowing. The fire place in the library common area and in our room did not work. I cant speak for the rest of the rooms. The bar in the jacuzzi and treatment area was closed, which this is not a huge deal, but its nice to not have to dry off and go all the way up stairs to get a drink at he bar which was crowed due to only having one open. The dinning is what really sealed the deal for us this time. This used to be a staple for us. the food was phenomenal along with the atmosphere. This go around we ordered and waited an hour and didn't even get our margarita we ordered much less our food. Obviously we just got up and left and went back to our room. It goes back to my statement before. You are going to pay a premium you expect the service to match.

Anniversary trip...33rd year...and we could not have picked a better place. With the pond and lush greenery all about and gentle music all around it feels like you have been transported to a peaceful retreat.We had 4 nights..and enjoyed the spa for facials and pedicures. The lounge and restaurant are both marvelous...great breakfast...inventive cocktails and superb food. The town is close and is charming and welcoming. First time in the Finger Lake region..and it is well worth a visit. Highly recommend Mirbeau for couples...rooms are spacious and spotless and the entire staff is just marvelous. Treat yourself to a special vacation here...you will not be disappointed.

Excellent and service. Spa was wonderful with all services available.

We stayed for two nights at Mirabeau as the last leg of our finger lake trip. This is beautiful property and we loved the French theme. We had dinner on property our first night and the meal was fantastic. They have a nice bar and sitting room as well just before you enter the dining room. Our room was nice and large with a fireplace and nice view of the garden and pond. On the negative side, the hot tub area in the spa was under maintenance, so we were unable to use it. We didn’t get any communication ahead of time that the hot tub would be unavailable during our visit which was a disappointment. The manager was kind enough to take 20% off of our bill due to this issue.

Overall it was a great experience and we enjoyed our stay.

The facility, rooms and grounds were beautiful. The staff was extremely friendly, professional and went out of their way to make sure our stay was enjoyable. All the amenities were amazing and the staff catered to our needs. Totally enjoyed the spa and the services. Would definitely return and recommend to others.

Perfect place to relax

10 year anniversary trip. My wife loved it. The maternity massage was great for her and the foot pool was so unique. You didn’t feel like you were in cny at all!
It’s like a hidden gem. Bonus, you can walk to most places

I stayed with my daughter for my birthday, 2 nights.

With prices like this, one should not leave stressed. But we did.

Staff - restaurant, housekeeping, gardeners, spa - were lovely, with the exception of one front deck person, who was most decidedly not.

The grounds are lovely.

The birthday dinner, with the wonderful Julianna at the reception desk & Liz as server, was top notch. So were the blood orange martinis. Breakfast was only okay, with avocado “toast” not toasted & with no offer of more than one cup of the very expensive coffee.

The inn’s “system” was new (installed in May) and had many bugs, from online reservation snafus to duplicative statements and missing receipts. I had apology after apology from multiple staff about it.

I had no return emails from May to August - a front desk person told me General Manager Richard Malcolm was not good at returning them and would have her own manager contact me, which didn’t happen.

The rooms are dark and it was hard to find things - basic things like light switches. Fortunately I had my iPhone flashlight and also called the front desk a few times for help. One of those times, so frustrated, when I told the person at the other end I was going to drink heavily at dinner, she laughed. Wrong move, even though I know she thought it was funny - an “I’m so sorry” could’ve helped.

The “Lofti” device in my room had multiple intrigriging functions, but despite an info sheet, was very frustrating to work, and I’m supposedly really good at tech. I finally unplugged it.

We left hours early. The front desk checkout experience left a final bad taste in our mouth. That particular young woman needs in depth customer service training.

We just had to get away.

We did stop at a local diner in the country for breakfast on the way home and it was great.

Elegant, relaxing.

Mirbeau in Skaneateles is better suited for daytime spa services rather than an overnight destination experience. While my massage was very well executed, there is nothing else the spa has to offer other than a warm foot bath in the waiting area and rather small outdoor hot tub. The spa services as well as the dining options are incredibly overpriced. Food was subpar and underseasoned. We encountered additional issues due to a 3 hour power outage. For the prices they are charging, perhaps they should invest in a better chef, a cold plunge pool, and generator! Highly recommend Aurora Inn and Spa in Aurora, NY instead.

Ya not anything special very over priced it’s def showing age with cracked floors and dented would entertainment centers the housekeepers get moody when they do not get to access the rooms as well as bombard in like loose chicken from Mexico

I drove two hours to dine in here after seeing it advertised. Very lovely aesthetically, service and food at the restaurant was very sub par unfortunately