CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (183 reviews)
83 Monroe Center St NW, Grand Rapids, Michigan, 49503 , Grand Rapids , US
1-616-6081720

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Children allowed
Pets allowed

Facilities

Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Street parking
Elevator
Television in common areas
Safe-deposit box at front desk
Smoke-free property
Wedding services
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Comfortable beds
Cons:
No breakfast available
Bathroom functionality issues
Limited food options

Categories

Cleanliness
8.45
While the property was noted as clean, there were complaints about the bathroom functionality and water hazards.
Service
9.95
The staff were described as extremely helpful, friendly, and went above and beyond.
Location
9.45
Convenient to shows and dining; however, reports of a less than welcoming arrival experience affected the overall perception.
Room Quality
8.45
Rooms were generally clean and comfortable, but issues with room functionality and some disappointing views were noted.
Amenities
5.95
The absence of onsite dining and breakfast options was a significant drawback.
Value for Money
8.95
Overall value perceived as acceptable, though some found it overpriced for the amenities offered.
Food and Beverage
4.95
Significant disappointment related to lack of breakfast and limited dining options.
Overall Experience
9.45
Despite some criticisms, guests indicated they would stay again and enjoyed their experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:42

Property Description

Experience the ultimate stay at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel, perfectly situated near Van Andel Arena.

Prime Location
Immerse yourself in the heart of Grand Rapids, just minutes away from cultural hotspots like Frederik Meijer Gardens and the Grand Rapids Civic Theatre. Enjoy the convenience of easy access to art, entertainment, and dining.

Stylish Accommodations
Each of our 48 uniquely designed guestrooms boasts modern amenities such as MP3 docking stations and flat-screen TVs. Dive into comfort with designer toiletries in a private bathroom, ensuring a refreshing experience after a day of exploring.

Exceptional Amenities
Stay active in our 24-hour fitness center, unwind with a drink at CitySen Lounge, or treat yourself to a snack at our cafe. With facilities for events and responsive service at our 24-hour front desk, your every need will be anticipated.

Don't miss out on the perfect getaway—book your stay with us today!

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

8.2
Based on 183 reviews
Cleanliness: 8.45
Service: 9.95
Location: 9.45
Room Quality: 8.45
Amenities: 5.95
Value for Money: 8.95
Food and Beverage: 4.95
Overall Experience: 9.45
J
John
10
Pros:

What a great place. Right in downtown. Highly recommend.

2025-10-11 • via Nuitee
G
Greggory • partner
10
Pros:

Nice place close to a lot of things to see.

2025-10-08 • via Nuitee
R
Rolando • partner
10
Pros:

Beautiful room and view

2025-10-08 • via Nuitee
J
Justin
10
Pros:

Love this place, I'll stay here every time in GR

2025-10-07 • via Nuitee
B
Bryce
8
Pros:

The room was clean and the staff was wonderful. Their was a mixup and we got placed into the wrong room but that was quickly corrected.

2025-10-06 • via Nuitee
C
Catherine
10
Pros:

Staff was great, enjoyed happy hour drinks and snacks. Great location.

2025-10-03 • via Nuitee
P
Patricia
10
Gem of a hotel in the heart of downtown GR!
Pros:

Cute spacious room, friendly staff, and perfect location right in the heart of downtown.

The parking fee on this website is incorrect, as it states $24 per day. Well, that’s not incorrect, but that is a daily rate and the fee doubles if the car is left overnight. I found a lot to park my car rather than parking it in the garage close by.

2025-10-01 • via Nuitee
D
Debbie
10
Pros:

Food was great employees were excellent. Very friendly.

2025-09-30 • via Nuitee
R
robert
10
Pros:

The desk was extremely helpful.

2025-09-28 • via Nuitee
J
Jamie • partner
8
Pros:

Convenient to shows and dining

2025-09-27 • via Nuitee
T
Tamara • friends
8
Pros:

Easy check-in, room was nice and clean. Only down side was not having a restaurant onsite or offering breakfast. There are several restaurants near by for breakfast, coffee or dinner

2025-09-26 • via Nuitee
P
Paul • partner
10
Pros:

Amazing staff that went above and beyond!

2025-09-24 • via Nuitee
J
James
10
Pros:

Friendly staff

2025-09-22 • via Nuitee
K
Karen • family
8
Pros:

The beds were so comfortable

2025-09-21 • via Nuitee
J
Jermaine
10
Pros:

Everything was perfect!

2025-09-20 • via Nuitee
L
laura • partner
10
Pros:

I would definitely stay here again. Every person we came in contact with was so friendly and kind. Everyone was very accommodating and approachable.

2025-09-18 • via Nuitee
A
Allison • partner
10
Pros:

Our check in was fabulous. Kristen was exceptional. Kind, informative, helpful, and offered dining advice for the nearby area. Our room was very cool, clean, smelled fresh, had plenty of pillows, the bed was soft and comfy. We also really enjoyed how quiet this hotel is! We never heard doors of other rooms, anything through the floors or walls from other guests.

We will stay here again! Very happy with our experience.

2025-09-18 • via Nuitee
A
Andrew • partner
10
Pros:

Convenient, clean and the staff was absolutely wonderful

2025-09-18 • via Nuitee
S
Sam
10
Pros:

An excellent option to stay

2025-09-15 • via Nuitee
S
Sheryl • family
6
Pros:

The room was not functional for two guests. The bathroom wasn’t well stocked with supplies, the vanity sink faucet wasn’t installed correctly and water poured over the vanity top and onto floor, the shower door had no handle on the inside so you couldn’t open the door towards the interior of the shower unless you were very tall. Consequently you always had water on the bath floor which is a fall hazard.

2025-09-07 • via Nuitee