Hotel Belmonte

None

Everything. Given that the hotel sits above and surrounded by nightclubs, we were prepared for the noise throughout much of the night.

We were, however, not prepared for the room to be as cold as it was - the thermostat was set at 15°C, and when we increased the temperature it was reset, presumably by cleaning staff, while we were out. We didn't realise this and ended up getting sick. The duvet was tiny and we had to purchase one ourselves to stay warm at night - and we still ended up getting sick.

There was no one at reception throughout our stay except for when we arrived, so we had no one to complain to about cleaning staff removing towels without replacing them after the first day.

It's also unclear what the purpose of the cleaning staff was because - and this is the cherry on top - we found a used condom with wrapper at the bottom of one of the bedside tables (see photo).

O hotel fica em baixo de uma boate, então faz bastante barulho a noite

Couldn’t access the Wi-Fi

The room as a hole was clean and warm tea and coffee making facilities excellent

n/a

Needs some little repairs. And the street is very very noisy!!

The building door bell and the Ring door bell on the front of the property didn't work, so had to call the a number to get let in. This on its own would be fine but it all started to add up. The main light in the room didn't work, only one of the plug sockets next to the bed worked, the other had something jammed in there. The heater/dryer above the bathroom door did not work. The wardrobe was lopsided and the door on it was keeping the carcass square, once the door was opened the carcass would go slightly rhomboid shape and the door could not be closed without pushing the entire wardrobe carcass back. Quite run down (lots of paint peel and shoddy repairs. All this could be forgiven as it is a cheap location in the city, the below was too much though:

The hotel sits above Mojo's nightclub that goes until 0300 in the morning. The bass is inescapable with windows shut and my earphones in.

I paid for 2 nights, after the first night of little sleep I requested a refund for my second night as I had an early event on the next day and couldn't do another club music until 0300am night. The receptionist understood however it is all handled by other people over the phone. I was rang at 22:00 and was told in order to refund I would need to give my 16 digit card number over the phone (which is only needed for taking money off my card). I informed them I can give my account and sort code as that is how to put money on my card but they were insisted on getting my 16 digit number - I did not give it. I dread to think what could have happened, I can only assume I was attempting to be scammed. If I was simply refunded I would have accepted the place for what it is.

I paid for another hotel further out the city the 2nd night.

This place is more like dated student accommodation, the 3 stars booking.com have it as are no way verified.

I can hear the other people's business next to my room.

Honestly nothing was that bad and to be honest it was new years but the noise was dreadful there is a club below the hotel and it did not stop going.