Gem Premier Hotel & Spa

The room is quite outdated and looks nothing like the photos on the booking site. There’s no receptionist or bellboy available. Additionally, there’s no mineral water provided, and I’ve noticed water leaking onto the floor.
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Phòng quá cũ, rất khác biệt so với hình trên booking.
Không có Lễ tân, Bellboy đón tiếp.
Không có nước suối.
Nước bị chảy ra sàn

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc.

However, we had some problems with our stay...

- The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep.
- The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely.
- There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC!
- Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long)

The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.

Good 👍

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel

Dirty, noisy, staff never around.

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.

We arrived to be told there were no available rooms despite having pre booked and payed.

It was our worst stay ever! Don’t go to this hotel!
We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel.
Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom.
Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate).
We felt so unheard that we couldn’t stay there one more night.

Staff are amazing and friendly very helpful.

Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots.

WiFi is very temperamental so doing work was difficult.

And the walls are quite thin so if someone is noisy you can hear it clearly

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi.
Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.

Front desk was very friendly and accommodating despite our 11PM check-in.
Rooms are large albeit ageing.
Location is good for Hanoi.

Clean