Holiday Inn Express Singapore Serangoon by IHG

Hotels
•
Holiday Inn Express
8.3 (1944 reviews)
270 Jalan Besar , Singapore , SG
+65 6260 0500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Very clean rooms (many positive mentions)
Friendly and helpful staff / pleasant check-in
Good breakfast
Convenient location near public transport / Little India
Filtered drinking water service
Cons:
Rooms are small / cramped workspace / limited luggage space
Limited breakfast variety (mostly Western/Chinese)
Noise from busy road for some rooms
Amenity gaps (no in-room bottled water, no conditioner/body wash, non-smart TV, no international sockets)
Isolated reports of poor housekeeping/dirty carpet after room change

Categories

Cleanliness
8.9
Mostly praised as very clean in several reviews ("very clean room", "excellent cleanliness"), but one guest reported poor housekeeping (hair on carpet, dirty floor) after a room move—overall positive with isolated negative incident.
Service
8.9
Staff frequently described as friendly, helpful and courteous (pleasant check-in, very helpful staff), though a few comments note staff appeared stressed or unsmiling—overall service is a strong point.
Location
8.7
Convenient location close to public transport and Little India cited repeatedly; some guests wished it were more central to attractions and one mentioned road access/noise issues.
Room Quality
7.1
Multiple consistent complaints about small, cramped rooms, tight workspace, lack of wardrobe/wardrobe space, no bathtub and noise from busy road; some found rooms comfortable despite size—overall room quality is a weak point.
Amenities
7.6
Breakfast service and drinking-water service noted positively, but several amenity gaps reported (no bottled water in room, no Dove conditioner/body wash, non-smart TV, lack of international sockets) reducing perceived amenities.
Value for Money
8.6
Mixed but leaning positive: multiple guests said the hotel offered excellent value for money, though at least one guest felt the premium rate did not match expectations for a 4/5-star standard.
Food and Beverage
8
Breakfast was repeatedly praised as good and comprehensive by many guests, but several noted limited variety (primarily Western and Chinese) which lowered the score slightly.
Overall Experience
8.6
General sentiment is positive: clean, convenient, friendly staff and good breakfast create a good stay for many; however, cramped rooms, occasional noise and some amenity/maintenance issues produce mixed experiences for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern Accommodation and Convenient Location
Holiday Inn Express Singapore Serangoon offers modern accommodation just off the city centre. With easy access to public transportation, guests can explore the city within minutes.

Comfortable Rooms and Amenities
The rooms are elegantly decorated with contemporary furnishings and comfortable bedding. Guests can choose from a selection of pillows for a personalized touch. Each room is equipped with a flat-screen TV and a personal safe for added convenience.

Convenient Facilities and Dining Options
Guests can enjoy daily breakfast at Great Room, which also doubles as a lounge for relaxation. The hotel provides free WiFi, daily breakfast, and self-service laundry facilities for a hassle-free stay.

Book your stay at Holiday Inn Express Singapore Serangoon for a comfortable and convenient experience.

Important information:

Please note that the hotel will hold the first night's charge as a deposit once the booking is created .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.3
Based on 1944 reviews
Cleanliness: 8.9
Service: 8.9
Location: 8.7
Room Quality: 7.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 8
Overall Experience: 8.6
E
EVGENII • couple • rs
8
2026-10-29 • via Nuitee
T
Thalaysingham • solo_traveller • au
7
2026-10-27 • via Nuitee
克忠 • extended_group • jp
8
予想以上に良かった。
Pros:

思った以上に清潔で、朝食も美味しかった。
スタッフもフレンドリーで、飲料水のサービスが
常にあったのも良かった。

Cons:

部屋の狭さとバスタブが無いことは、
値段からしたら仕方がない範囲。
東横インみたいに、ベッドの下が空いていて
そこにスーツケースを入れられるだけでも
狭さの感覚をかなり削減できるのではないか。

2026-10-26 • via Nuitee
P
Patrick • couple • au
8
Good staying experience
Pros:

Good location to public transport, clean room, friendly and helpful staff, good breakfast

Cons:

Work space very tight. Narrow benchtop to place small items, laptop and accessories, chair hard up against bed with no virtual movement possible. Tight space for suit cases, no wardrobe.

2026-10-26 • via Nuitee
Y
YILING • couple • tw
6
2026-10-23 • via Nuitee
V
Von Rod • solo_traveller • ph
1
I am very disappointed with this hotel. I paid a premium rate that was almost equivalent to what I would pay for a 5-sta
Pros:

Location

Cons:

Noise

2026-10-18 • via Nuitee
K
Keith • couple • au
9
Very clean room & hotel with very helpful staff offering excellent value for money.
Pros:

Very clean room with good bathroom. Staff were very helpful and the included breakfast offered a comprehensive variety of food. Hotel was very convenient to 'Little India'.

Cons:

Our room overlooked a busy road and there was some noise in the night. A little more central to all the tourist attractions would have been nice.

2026-10-18 • via Nuitee
T
THIAN CHEE • couple • my
10
Pros:

Location

Cons:

Breakfast not much choice

2026-10-17 • via Nuitee
N
Niquice • extended_group • mz
9
2026-10-16 • via Nuitee
N
Nava • solo_traveller • il
9
Pros:

Well attended, clean, great breakfast

Cons:

Room a bit small, but still comfortable

2026-10-11 • via Nuitee
A
Ajith • couple • lk
7
Pros:

Check in process was very pleasant

Cons:

Breakfast menu didn't cover for whole range. It was only with Western and Chinese

2026-10-11 • via Nuitee
B
Bella • solo_traveller • il
2
Cons:

The room was not clean, and even after I complained and was moved to another room, the carpet was still full of hair and the floor was still dirty, even after housekeeping came in the morning.

Additionally, even if guests are allowed to refill their water bottles from the tap, the hotel should at least provide one bottle of drinking water in the room. There was also no Dove conditioner or body wash provided.

Overall, the hotel feels poorly maintained and definitely does not meet the standards of a 4-star hotel. The experience was disappointing, and the hotel is simply not worth the price.

2026-10-10 • via Nuitee
A
afridi • solo_traveller • pk
10
2026-10-09 • via Nuitee
K
Kate • solo_traveller • hk
8
Can give a try but not high chance to come back again
Pros:

Location, excellent cleanliness, with filtered tap water provide

Cons:

Surprise the in-room TV is not Smart TV…!
Room size is quite petit..
Breakfast variety is pretty limited
Staff does not have any smile, feels like they are quite stressed

2026-10-07 • via Nuitee
S
satya • extended_group • in
10
2026-10-07 • via Nuitee
W
W.A.Arosha • extended_group • lk
1
In future before getting money tel the customer to your actual situation without cheating
Pros:

nothing

Cons:

we book a double room with twin bed when we went their reception told not available the our requested room. very small room thy gave us.

2026-10-07 • via Nuitee
T
TK3288 • solo_traveller • hk
8
2026-09-19 • via Nuitee
K
Khan • solo_traveller • bd
10
Pros:

Everything was excellent

Cons:

Not such a thing

2026-09-19 • via Nuitee
H
Harinder kaur • extended_group • gb
10
2026-09-15 • via Nuitee
V
Vignesh • solo_traveller • in
10
2026-09-14 • via Nuitee