Gran Hotel El Encanto

Hotels
8.6 (24 reviews)
Calle Crescencio Rosas 27 , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Location
Service
Room Comfort
Cons:
Cleanliness Issues
Space Constraints

Categories

Cleanliness
8.1
Moderate satisfaction, some concerns about room cleanliness mentioned.
Service
9.1
Positive remarks about the friendliness of the staff.
Location
9.1
Highly rated for its convenient location.
Room Quality
8.6
Comfortable rooms, although one review noted limitations in space.
Amenities
8.6
Basic amenities were satisfactory, though one review highlighted missing air conditioning.
Value for Money
8.1
Perceived good value for the room quality and location.
Food and Beverage
8.6
Standard quality for this hotel tier.
Overall Experience
8.6
Generally a positive experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:19

Property Description

Historic Charm in the Heart of San Cristóbal de las Casas

Traditional Mexican Decor
Experience the vibrant culture of Mexico in each room at Gran Hotel El Encanto, adorned with traditional Mexican décor and modern amenities for your comfort.

Local Cuisine and Convenience
Indulge in a culinary journey at Las Delicias Restaurant, offering a taste of local cuisine. Need a quick pick-me-up? Visit the on-site café for a delightful treat.

Prime Location and Easy Access
Explore the wonders of San Cristóbal de las Casas with Central Park and the Cathedral just a short walk away. Conveniently located near major roadways, Gran Hotel El Encanto offers easy access to nearby attractions.

Book your stay at Gran Hotel El Encanto for an unforgettable experience in the heart of this UNESCO World Heritage Site.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 24 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.6
L
Luisa Isabela • family_with_children • mx
10
Pros:

La ubicacion y estacionamiento.

Cons:

Nada.

2026-03-14 • via Nuitee
G
GERARDO • family_with_children • mx
10
2026-01-06 • via Nuitee
D
David • family_with_children • mx
10
Pros:

La ubicación, limpieza, red wifi excelente, personal amable.

El hotel se encuentra a 1 cuadra del andador turístico.

Cuenta con estacionamiento amplio, el cual tiene acceso directo al hotel.

Cons:

Todo me gusto.
Volveríamos a hospedarnos en el hotel.

2026-01-05 • via Nuitee
M
MARCO • family_with_children • it
7
Pros:

La posizione

Cons:

Mancava l'acqua

2025-12-31 • via Nuitee
M
Milena • family_with_children • it
10
2025-12-27 • via Nuitee
E
Eric Alejandro • family_with_children • mx
10
2025-12-23 • via Nuitee
J
Juan Manuel • family_with_children • mx
10
2025-12-12 • via Nuitee
F
Francesco • family_with_children • it
2
2025-11-24 • via Nuitee
F
Fino • family_with_children • mx
10
Pros:

Todo, ubicación, limpieza y comodidad

Cons:

---

2025-11-21 • via Nuitee
B
Barbara • family_with_children • si
8
Pros:

Nice room with comfortable bed. Everything is in walking distance. People at the recepcion were nice.

Cons:

Tv is a little bit outdated.

2025-11-16 • via Nuitee
A
Andrea • extended_group • de
9
Cons:

Die Größe des Zimmers - es war doch etwas knapp für 4 Personen... Und Klimaanlage hat gefehlt

2025-10-02 • via Nuitee
M
Mauricio • family_with_children • mx
8
Bien, pero...
Pros:

Buena ubicación.
Ofrece estacionamiento a un costado del hotel.
Buen tamaño de las habitaciones.

Cons:

Es la segunda vez que me hospedo en el hotel a través de booking. com, y es la segunda vez que me dejan en el tercer piso. ¿Casualidad?

Adicionalmente, no estaban bien iluminados los pasillos en esa planta.

2025-09-29 • via Nuitee
C
carmen • family_with_children • za
5
2025-08-26 • via Nuitee
L
Luis Antonio • extended_group • mx
7
Es un bonito lugar.
Cons:

Permitieron que hasta tarde estuvieran tomando cervezas a varias personas afuera de las habitaciones.

2025-08-15 • via Nuitee
A
Alexander • family_with_children • mx
10
Pros:

La habitación que me toco todo muy bien, y lo mejor es que el estacionamiento conecta con el hotel.

2025-08-11 • via Nuitee
A
Ahumada • family_with_children • mx
9
2025-08-07 • via Nuitee
O
Oscar Daniel • family_with_children • mx
10
2025-07-23 • via Nuitee
E
Edisoto • review category business travellers • co
9
CONVENIENT PLACE IN SAN CRISTOBAL
Pros:

The property location is very convenient in the city center, close to restaurants, stores, museums, and historic buildings. The rooms are comfortable, clean, and well-equipped. The staff is kind and helpful.

Cons:

Everything was great! Thank you!

2025-04-08 • via Nuitee
I
Ilaria • young couple • it
10
Exceptional
Pros:

Perfect position, big parking, amazing garden full of plants, big room, old colonial house. Lovely place, great deal for its price

Cons:

The lights in the common area could be enhanced to make justice of how beautiful it is also in the evening

2025-03-17 • via Nuitee
S
Sam • solo traveller • gb
7
Good
2025-03-04 • via Nuitee