Matsuyama New Grand Hotel

Hotels
8.1 (919 reviews)
3-4-10 Nibancho, 790-0002 , Matsuyama , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Excellent natural onsen / large public baths (24-hour) and sauna
Very good location near nightlife and airport transport
Spacious, generally clean rooms (no-shoes policy keeps rooms tidy)
Helpful/attentive front-desk staff noted by many guests
Good basic amenities (USB outlets, umbrellas, family rooms)
Reasonable value for money
Cons:
Onsen can be crowded with day visitors at peak times
Inconsistent service: some reports of rude or inattentive staff
Rooms feel somewhat old; occasional room odor and firm/unsatisfactory bed cushioning
Breakfast quality and price inconsistent / some guests found it disappointing

Categories

Cleanliness
8.2
Generally reported as clean (no-shoes rule, tidy rooms); a few comments noted a slight room odor but overall cleanliness is good.
Service
8
Mostly positive staff interactions and specific praise for attentive front-desk service, but isolated reports of unfriendly or inattentive behavior lowered the score slightly.
Location
8.7
Repeatedly praised for convenient location near nightlife and transport (limousine bus to airport, close to shopping/entertainment).
Room Quality
7.8
Rooms described as spacious and comfortable, but several guests noted dated decor, occasional odors, and a desire for improved bed cushioning.
Amenities
8.8
Strong amenities: large natural hot spring, 24-hour baths, sauna, many outlets/USB ports, umbrellas and family-room options; towels/linen/service details occasionally noted.
Value for Money
8.3
Seen as reasonable and good value by multiple guests, though some felt certain paid options (e.g., breakfast) were overpriced.
Food and Beverage
7
Mixed feedback on breakfast: some found it tasty and well-portioned, others called it disappointing or too expensive, producing a below-average score.
Overall Experience
8
Overall positive impressions driven by the onsen, location and comfortable stay, tempered by mixed service and breakfast experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:40

Property Description

Convenient Location
Located just a 15-minute walk from Matsuyama Castle, Matsuyama New Grand Hotel offers easy access to popular attractions and transportation hubs.

Relaxing Amenities
Guests can unwind in the public hot-spring baths, indulge in a rejuvenating massage, and enjoy the comfort of air-conditioned rooms with modern amenities.

Additional Services
Facials, aroma treatments, and a coin-launderette are available on-site, ensuring a convenient and enjoyable stay for all guests.

To experience the perfect blend of comfort and convenience, book your stay at Matsuyama New Grand Hotel now.

Important information:

Guests without a meal plan who want to eat breakfast at the property must make a reservation at least 1 day in advance by 21:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MYJ

Location

Guest Reviews

8.1
Based on 919 reviews
Cleanliness: 8.2
Service: 8
Location: 8.7
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 7
Overall Experience: 8
C
CHIE • solo_traveller • jp
9
2026-10-27 • via Nuitee
小林 • solo_traveller • jp
7
2026-10-27 • via Nuitee
G
Gregory • couple • jp
7
Overall, it was a good place to stay to see central Matsuyama with easy enough access to Dogo onsen
Pros:

Location is central and staff very helpful

Cons:

Nothing in particular

2026-10-24 • via Nuitee
P
Paul • solo_traveller • nz
8
central area . handy to train or bus stop , and undercover Malls
Pros:

I enjoyed the ONSEN bath house (Free to guests), also the remedial Massage facilities at the Hotel
good location for food and drink in the area
handy to train and buses .
Undercover Streets , Mall area

Cons:

no complaints here

2026-10-22 • via Nuitee
N
nya • solo_traveller • jp
7
2026-10-20 • via Nuitee
H
humiko • solo_traveller • jp
6
ホテルの到着が、18時過ぎだったので、お土産を買いに行くのが朝になりバタバタでした。もう少しゆっくりしたかったです。
Pros:

温泉がよかったです。スタッフが親切でした。

Cons:

私は、身長が低いので、トイレやバス施設の段差が気になりました。

2026-10-20 • via Nuitee
S
Shuji • solo_traveller • jp
10
特に温泉が良かった。
Pros:

部屋は広くて清潔で快適でした。温泉も気持ち良かったです。朝食も美味しかったです。

Cons:

特にありません。

2026-10-20 • via Nuitee
S
SACHIKO • solo_traveller • jp
10
Pros:

駅に近く、大街道商店街に隣接し交通機関のアクセスも抜群だが、少し離れているので静かです。又大変素晴らしい温泉付きにもかかわらずお値段にも満足。次も利用したいです。

2026-10-19 • via Nuitee
K
keiko • solo_traveller • jp
7
Pros:

掛け布団が気持ち良かった
温泉で癒やされた
朝食が美味しかった

Cons:

毎朝5時50分になったら、ひとりでにTVが付いてビックリして起きた。結果的には朝風呂にも入る時間かできて良かったのですが…。

2026-10-19 • via Nuitee
T
Takafumi • solo_traveller • jp
9
2026-10-19 • via Nuitee
S
Sota • solo_traveller • jp
10
2026-10-18 • via Nuitee
A
Aaron • family_with_children • de
8
Pros:

Badeanlage. Sehr zentrale Lage.

2026-10-18 • via Nuitee
T
Toshio • solo_traveller • jp
9
満足
2026-10-17 • via Nuitee
N
NOBUE • extended_group • jp
8
2泊3日日リラックス出来ました。
Pros:

天然温泉大浴場脱衣場も広く混雑せずゆっくり入浴出来ました。スタッフの方が親切で笑顔でした〜
2泊しましたが…部屋シングルでしたが広々して過ごしやすかったです。

Cons:

朝食バイキングでは無く運ばれて来た物が、全体的に量が少なくパン類が無かった。飲み物の種類が少なく、野菜ジュース等が無かったのが残念でした。

2026-10-16 • via Nuitee
G
Geetika • extended_group • es
10
2026-10-16 • via Nuitee
C
Cheok • extended_group • sg
8
2026-10-14 • via Nuitee
W
WONHO • extended_group • kr
8
2026-10-13 • via Nuitee
なおき7005 • solo_traveller • jp
8
Pros:

温泉入り放題

2026-10-13 • via Nuitee
A
Akemi • solo_traveller • jp
8
2026-10-11 • via Nuitee
N
NINGCHEN • solo_traveller • tw
7
Pros:

浴場更衣及盥洗空間遼闊

Cons:

冰箱聲音有點大

2026-10-11 • via Nuitee