Hotel Crystal Interlaken

Hotels
8.2 (1568 reviews)
Rugenparkstrasse 13 , Interlaken , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Ski storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Old facilities
Uncomfortable beds

Categories

Cleanliness
8.03
Rooms were clean and comfortable, but some facilities were dated.
Service
8.8
Staff were very friendly and helpful throughout the stay.
Location
8.54
Excellent location near the train station, providing easy access to attractions.
Room Quality
7.49
Rooms looked a little old with some mentioning uncomfortable beds.
Amenities
8.02
Decent amenities but some restrictions on room use.
Value for Money
7.78
Some guests felt it was not a good deal considering the outdated facilities.
Food and Beverage
8.53
Breakfast was highly praised with good variety and quality.
Overall Experience
8.4
General satisfaction despite some negative points about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at the Crystal, ideally located just a short stroll from Interlaken's center and the train station. Unwind in rooms equipped with modern amenities like cable TV, a safe, and a well-appointed bathroom.

Delicious Dining Options
Start your day right with a sumptuous buffet breakfast served daily at the hotel. Need a packed lunch for your adventures? Simply make a request, and it will be ready for you.

Convenient Services and Activities
Benefit from local insights and recommendations available at the reception. Explore Interlaken effortlessly with complimentary public transport access and even try your luck at the casino with free entry for guests.

Book now for an unforgettable experience at the Crystal!

Important information:

Please note that your reservation is otherwise not guaranteed. Contact details are stated in the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 37.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1568 reviews
Cleanliness: 8.03
Service: 8.8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.78
Food and Beverage: 8.53
Overall Experience: 8.4
רון • solo_traveller • il
1
מלון לא מומלץ! לא כדאי לכם להגיע.
Pros:

צוות קבלה אדיב ומסביר פנים. מיקום מצוין במרכז. 5 דק" מהרכבת. נוף ליער.

Cons:

אין זרם במקלחת.חלש מאוד.
אין מזגן .יש מאוורר.
מזרן שוקע. הרגשתי ברזל בגב.
רועש מבחוץ.
מתחת למלון תחנת דלק.
ארוחת בוקר דלה מאוד.

2026-05-30 • via Nuitee
A
André • extended_group • ch
8
Pros:

propreté accueil sympathique calme

Cons:

la qualité des stores, il sont anciens et bruyants lorsque nous les descendons mais c'est sans gravité

2026-05-30 • via Nuitee
S
Sadia • solo_traveller • us
9
2026-05-29 • via Nuitee
D
Dorothy • couple • de
5
Pros:

Die Personnel war sehr freundlich und hilfsbereit.

Cons:

Dieses Hotel ähnelt einem Hostel.

2026-05-29 • via Nuitee
J
JAYDIP • solo_traveller • gb
9
2026-05-28 • via Nuitee
A
Abdullah • solo_traveller • sa
8
Pros:

طاقم العمل متعاون و ودود جدا
النظافة
اعتقد ان كل الخدمات قريبه جدا من الموقع

Cons:

سرعة الإنترنت سيئة جدا

2026-05-28 • via Nuitee
A
Arda • solo_traveller • tr
10
2026-05-28 • via Nuitee
P
Pina • couple • ch
8
2026-05-28 • via Nuitee
W
Werner • solo_traveller • ch
10
Werde Dieses Hotel beim nächsten Besuch wieder buchen.
Pros:

Die Freundlichkeit des Personals.

2026-05-28 • via Nuitee
H
Haydar • couple • tr
9
Mutlu ve memnun ayrıldım
Pros:

Oldukça iyi

2026-05-28 • via Nuitee
M
Milind • family_with_children • gb
8
Pros:

walkable to train station. Bigger room as compared to similar hotels in a Lucerne or Zurich.

2026-05-27 • via Nuitee
A
Ana • solo_traveller • us
7
Pros:

Staff, breakfast, spacious room

Cons:

Location is a bit far from central interlaken

2026-05-27 • via Nuitee
M
Monnat • solo_traveller • ch
9
Pros:

L'accueil et la grandeur de la chambre.

2026-05-26 • via Nuitee
C
christian • solo_traveller • co
7
Pros:

Bien ubicado cerca a la estación Milan west

2026-05-25 • via Nuitee
D
Daire • solo_traveller • es
10
Wonderful. Good value.
Pros:

I received a wonderful welcome from the lady at the reception. She provided a very comprehensive overview of Interlaken and the facilities. I would like to commend her friendliness. The breakfast was v good in the morning. Interlaken is v beautiful and Switzerland is so magical. I went up to Jungfrau and was mesmerised by the beauty of of it all.

Cons:

Nothing

2026-05-25 • via Nuitee
E
Elielton • solo_traveller • br
10
2026-05-25 • via Nuitee
D
Daniel • family_with_children • ch
9
friendly staff looking after their guests well. the hotel is cute
Pros:

the staff is very friendly and helpful. they are doing an excellent job 👍 the breakfast offers good quality of bread and croissants. nice they have fresh fruits and vegetables too

2026-05-24 • via Nuitee
D
Denisa • couple • au
10
It was very close to shops and grocery stores and we got a free visitor card where we went and explored the area
Pros:

Clean, comfy bed, staff very nice and got a bar fridge in the room

Cons:

I couldn’t find any fault

2026-05-24 • via Nuitee
J
Jesika • couple • id
10
Pros:

Easy access to the train & bus station, super friendly staff, comfortable & clean room. We had a nice stay for three nights. Thank you!

2026-05-24 • via Nuitee
A
Asghar • family_with_children • us
10
2026-05-24 • via Nuitee