Hotel Crystal Interlaken

Hotels
8.2 (1657 reviews)
Rugenparkstrasse 13 , Interlaken , ch
+41 33 822 62 33

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Hiking
Luggage storage
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Old facilities
Uncomfortable beds

Categories

Cleanliness
8.03
Rooms were clean and comfortable, but some facilities were dated.
Service
8.8
Staff were very friendly and helpful throughout the stay.
Location
8.54
Excellent location near the train station, providing easy access to attractions.
Room Quality
7.49
Rooms looked a little old with some mentioning uncomfortable beds.
Amenities
8.02
Decent amenities but some restrictions on room use.
Value for Money
7.78
Some guests felt it was not a good deal considering the outdated facilities.
Food and Beverage
8.53
Breakfast was highly praised with good variety and quality.
Overall Experience
8.4
General satisfaction despite some negative points about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at the Crystal, ideally located just a short stroll from Interlaken's center and the train station. Unwind in rooms equipped with modern amenities like cable TV, a safe, and a well-appointed bathroom.

Delicious Dining Options
Start your day right with a sumptuous buffet breakfast served daily at the hotel. Need a packed lunch for your adventures? Simply make a request, and it will be ready for you.

Convenient Services and Activities
Benefit from local insights and recommendations available at the reception. Explore Interlaken effortlessly with complimentary public transport access and even try your luck at the casino with free entry for guests.

Book now for an unforgettable experience at the Crystal!

Important information:

Please note that your reservation is otherwise not guaranteed. Contact details are stated in the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 37.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1657 reviews
Cleanliness: 8.03
Service: 8.8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.78
Food and Beverage: 8.53
Overall Experience: 8.4
M
Miguel • couple • es
10
2026-08-07 • via Nuitee
G
Gaelle • solo_traveller • fr
9
Pros:

L'emplacement, la gentillesse du personnel, le fait qu'il y a un parking, la taille de la chambre

Cons:

Pas de clim

2026-08-07 • via Nuitee
R
Rafal • solo_traveller • es
10
2026-08-07 • via Nuitee
Y
Yajna • couple • za
9
Pros:

Great location. Lovely room

Cons:

They do charge a hidden deposit when you check in for damages. So keep that in mind as it’s not mentioned anywhere

2026-08-07 • via Nuitee
Y
yao • solo_traveller • ch
9
2026-08-06 • via Nuitee
D
David Zafar • couple • ch
10
2026-08-05 • via Nuitee
R
Rodrigo • solo_traveller • cl
10
2026-08-05 • via Nuitee
C
Crispin • couple • ch
10
2026-08-05 • via Nuitee
S
Saleh • couple • sa
10
2026-08-03 • via Nuitee
S
Sofya • family_with_children • us
8
Pros:

The rooms are dated, but everything else is very nice about this hotel: the staff is excellent; the AC was strong (we stayed during a heat wave); the breakfast was pretty good; they had very nice sparkling water dispenser in the lobby. The room was very clean, and the bathroom was comfortable. The size of our room was also very good.

2026-08-03 • via Nuitee
P
Priyanka • couple • de
1
I would not stay here again
Pros:

The Breakfast was good

Cons:

The staff was unfriendly and non-cooperative.
Also i assumed i had a room wht balcony and the photos in my booking showed the same. But they did not give me that.

2026-08-03 • via Nuitee
S
Sophie • extended_group • ch
10
Parfait
Pros:

Très confortable et Très propre

2026-08-03 • via Nuitee
S
Shashank • solo_traveller • ie
10
Perfect!
Pros:

Location

2026-08-03 • via Nuitee
R
Rodrigo • solo_traveller • ar
8
2026-08-03 • via Nuitee
S
Sheila • couple • au
8
2026-08-03 • via Nuitee
N
Neshev • couple • bg
10
2026-08-03 • via Nuitee
A
Askar • solo_traveller • lv
10
To sum everything up I satisfied with the service.
Pros:

I like the staff especially receptionist treat me really well.

Cons:

There was not laundry room and ironing for private using.

2026-08-02 • via Nuitee
S
shi-ing • solo_traveller • tw
9
2026-08-02 • via Nuitee
R
RUI • family_with_children • cn
10
2026-08-02 • via Nuitee
H
Hamad • family_with_children • qa
10
2026-08-02 • via Nuitee