Hotel Crystal Interlaken

Hotels
8.2 (1657 reviews)
Rugenparkstrasse 13 , Interlaken , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Hiking
Luggage storage
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Old facilities
Uncomfortable beds

Categories

Cleanliness
8.03
Rooms were clean and comfortable, but some facilities were dated.
Service
8.8
Staff were very friendly and helpful throughout the stay.
Location
8.54
Excellent location near the train station, providing easy access to attractions.
Room Quality
7.49
Rooms looked a little old with some mentioning uncomfortable beds.
Amenities
8.02
Decent amenities but some restrictions on room use.
Value for Money
7.78
Some guests felt it was not a good deal considering the outdated facilities.
Food and Beverage
8.53
Breakfast was highly praised with good variety and quality.
Overall Experience
8.4
General satisfaction despite some negative points about room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at the Crystal, ideally located just a short stroll from Interlaken's center and the train station. Unwind in rooms equipped with modern amenities like cable TV, a safe, and a well-appointed bathroom.

Delicious Dining Options
Start your day right with a sumptuous buffet breakfast served daily at the hotel. Need a packed lunch for your adventures? Simply make a request, and it will be ready for you.

Convenient Services and Activities
Benefit from local insights and recommendations available at the reception. Explore Interlaken effortlessly with complimentary public transport access and even try your luck at the casino with free entry for guests.

Book now for an unforgettable experience at the Crystal!

Important information:

Please note that your reservation is otherwise not guaranteed. Contact details are stated in the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for CHF 37.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1657 reviews
Cleanliness: 8.03
Service: 8.8
Location: 8.54
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.78
Food and Beverage: 8.53
Overall Experience: 8.4
L
Luís Roberto • family_with_children • br
10
Pros:

Muito boa. Quarto com ar condicionado.

Cons:

Vedação da iluminação externa deixa um pouco a desejar, mas nada que atrapalhe.

2026-07-18 • via Nuitee
M
Miranda • solo_traveller • gb
7
Good except no air-con.
Pros:

Good location

Cons:

No air-con on the second day. We can’t open the window because our room facing main road. Traffic and people talking in the street are so loud.

2026-07-17 • via Nuitee
D
Daniela • solo_traveller • ch
7
2026-07-17 • via Nuitee
N
Nicole • couple • dk
9
Mit opholdt på dette hotel var helt fansatisk personalet er så søde og der en fint og rent og maden smagte dejligt
Pros:

Der var rigtig flot og rent og personalet var så søde og imødekommende

Cons:

Nogle få ting var meget brugt men der var super rent

2026-07-17 • via Nuitee
A
Andre • family_with_children • br
9
Ótima localização, confortável e limpo. Vale a pena para um preço melhor em Interlaken
Pros:

Estrutura, conforto e limpeza

Cons:

Do café da manhã, a única coisa ruim. Pouca variedade, não repunham e o café em si era água

2026-07-16 • via Nuitee
G
Galinyte • couple • lt
9
2026-07-15 • via Nuitee
Y
YUTING • solo_traveller • tw
10
Pros:

地點優，乾淨整潔，人員和善，早餐豐盛，有空調，單人房被升級之感，願意再回訪

2026-07-15 • via Nuitee
A
Abhimanyu • family_with_children • us
9
Close to train station, friendly and helpful staff and good breakfast
Pros:

The staff and location were spot on. Breakfast was really good and had good options.

2026-07-15 • via Nuitee
A
Allana • couple • br
10
Pros:

Quartos grandes e bem limpos, localização ótima, ao lado da estação interlaken West.

Cons:

No primeiro dia quando chegamos para o café da manhã estava bem desorganizado, todos os itens estavam vazios. Mas acredito que tenha sido um horário que várias pessoas foram tomar café e a equipe não estava dando conta. Nos outros dias isso não se repetiu.

2026-07-15 • via Nuitee
A
Andre • solo_traveller • de
8
Pros:

Klimaanlage war bei 35° sehr angenehm. Funktional ausgestattetes Zimmer.
Gutes Frühstück.

Cons:

In meinem Zimmer roch es etwas unangenehm.

2026-07-14 • via Nuitee
P
Peter • couple • at
8
Gutes Preis- Leistungsverhältnis. Empfehlenswert.
Pros:

Die Zimmer sind sauber. Das Personal ist freundlich. Das Frühstück ist gut. Parkplatz vorhanden.

Cons:

Klimaanlage hat nicht funktioniert.

2026-07-14 • via Nuitee
Z
zalakben • extended_group • gb
10
2026-07-13 • via Nuitee
S
Shane • solo_traveller • gb
10
2026-07-13 • via Nuitee
A
Anna Rita • solo_traveller • ch
7
2026-07-13 • via Nuitee
K
Karin • couple • us
9
Redone nicely except shower definitely to high fall risk for elderly
Pros:

Terrace

Cons:

Small elevator

2026-07-12 • via Nuitee
D
Désirée Maria • extended_group • ch
5
Pros:

Frühstück war sehr fein. Tolle Auswahl.
Lage des Hotels war gut. In 5 Minuten waren wir im Stadtzentrum.

Cons:

Das Hotel war sehr ringhörig. Man hörte die Strasse sehr gut und auch die anderen Gäste. Es gab ständig komische Geräusche im Zimmer wie z.b. ähnlich wie die Kaffeemaschine oder Kühlschrank. Das war sehr nervig. Es riechte extrem stark und penetrant nach Putzmittel im Zimmer, das war sehr mühsam. Meine Freundin und ich bekamen rote und gereizte Augen davon.

2026-07-12 • via Nuitee
Y
YUKA • couple • jp
9
非常に良かった
Pros:

エアコンがついてる部屋で暑さを凌げて快適でした。駅からも近く便利でした。

Cons:

特になし

2026-07-12 • via Nuitee
S
sadri • couple • gb
10
It is such a beautiful and perfect hotel that I would recommend it to everyone who’s looking for a great facility with g
Pros:

Breakfast
Cleanness
Facilities

2026-07-11 • via Nuitee
R
Razi • solo_traveller • us
8
2026-07-11 • via Nuitee
فهد • couple • sa
5
لابأس بها
Pros:

الموقع

Cons:

صغير

2026-07-10 • via Nuitee