Hilton Garden Inn San Antonio/Rim Pass Drive

Hotels
•
Hilton Garden Inn
8 (494 reviews)
5730 Rim Pass , San Antonio , us
+1 210-696-3500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Dirty rooms
Mold present
Unexpected fees

Categories

Cleanliness
6.16
Several reviews mentioned mold and dirty conditions, leading to a low cleanliness score.
Service
9.63
Some staff were friendly, but the service did not meet expectations in maintaining room conditions.
Location
10
Location was positively mentioned in multiple reviews.
Room Quality
7.17
Complaints regarding broken amenities and poor room conditions lowered the rating.
Amenities
7.62
Common complaints about lack of amenities and unexpected fees for services.
Value for Money
8.15
Many guests felt the pricing was not justified by the experience and unexpected costs.
Food and Beverage
8.11
Guests expressed dissatisfaction with the additional charges for breakfast.
Overall Experience
7.16
Overall negative experiences led to a general feeling of dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:30

Property Description

Luxurious Amenities

The Hilton Garden Inn San Antonio/Rim Pass Drive offers a range of luxurious amenities for guests to enjoy, including an outdoor pool and a fitness centre. Each room is equipped with modern conveniences such as air conditioning, a microwave, refrigerator, and coffee machine.

Convenient Location

Located in the Dominion, just 1.8 km from Six Flags Fiesta Texas, this hotel is situated in a prime location. Guests can easily access The Shops at La Cantera, which are only 3.2 km away, and San Antonio International Airport is a short 15 km drive from the property.

Exceptional Service

With a 24-hour front desk and a mini-market on-site, the Hilton Garden Inn ensures that guests have everything they need for a comfortable stay. Plus, with free WiFi access and parking, guests can relax and enjoy their time at this exceptional hotel.

Book your stay at Hilton Garden Inn San Antonio/Rim Pass Drive now for a truly unforgettable experience.

Important information:

Guests must be 18 or older to book.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Location

Guest Reviews

8
Based on 494 reviews
Cleanliness: 6.16
Service: 9.63
Location: 10
Room Quality: 7.17
Amenities: 7.62
Value for Money: 8.15
Food and Beverage: 8.11
Overall Experience: 7.16
M
Monica • family_with_children • us
2
Rampant car break ins.
Pros:

It was clean and in a good location near shopping and the freeway. The room was clean with good air conditioning, and the staff was friendly.

Cons:

We stayed for three nights and experienced vehicle break-ins in the hotel parking lot every single night of our stay.
Night one: a fellow guest's truck was broken into. Night two: i'm not sure if someone was robbed but my friend's car was targeted, and they broke her door handle attempting to get in. Night three: my son's truck had the rear window smashed, and his console was ransacked.
What made this even more frustrating was that the staff seemed completely unsurprised.
We were charged for parking each night, per vehicle, in an open, ungated lot with two small camera towers, which obviously did nothing to deter thieves who felt perfectly fine returning night after night. If you charge guests for parking, there is a reasonable expectation of security in return. A security guard or a gated entrance would be best.
The window replacement alone cost us $300, and that doesn't include the value of the stolen items from inside the truck.

2026-07-21 • via Nuitee
O
Octavio • family_with_children • us
5
Air filter not clean and rooms not clean needs more detailing found trash underneath seats and beds
Pros:

Great Approximitity to Six Flags as wanted

Cons:

Only one entrance and been charge for parking

2026-07-21 • via Nuitee
V
VANESSA • solo_traveller • us
10
2026-07-20 • via Nuitee
D
David • family_with_children • us
3
never again~!
Pros:

I received an email that the early check in would be complimentary.!

Cons:

I received an email that the early check in would be complimentary, now they are refusing to HONOR!

2026-07-20 • via Nuitee
N
n0ranellyb • Business
10
Chef Iovany
Pros:

Chef Iovany was amazing! The food was delicious, and the entire experience was excellent. He was professional, friendly, and clearly passionate about his work. I highly recommend him!

2026-07-14 • via Tripadvisor
D
Danielle • solo_traveller • us
3
Pros:

Room was good

Cons:

Paying for parking and then the next day our car was busted into

2026-07-07 • via Nuitee
A
Acuna • couple • us
10
2026-07-07 • via Nuitee
M
Margaret • couple • us
8
Pros:

the location was perfcet.

Cons:

un-awareness. Staff DIDN'T give out much information on hotel.
I HATED the fact that I spent $$$ of dollars to stay the nights I did but I NEEDED to pay for parking per-night :0

2026-07-06 • via Nuitee
N
natalie • couple • us
10
2026-07-06 • via Nuitee
J
Jean • solo_traveller • us
8
I rested well!
Pros:

Beautiful and quiet

Cons:

Na

2026-07-02 • via Nuitee
L
Luis • family_with_children • br
10
2026-07-02 • via Nuitee
E
E8843DRch • Solo travel
10
Clean and lovely
Pros:

Very clean, especially the room and exceptional service! Would definitely stay there again.

2026-06-30 • via Tripadvisor
A
amywM9353TP • Friends getaway
10
Excellent staff!
Pros:

Excellent stay! The staff was attentive, friendly, and truly went above and beyond. Even compared to other Hilton properties, the level of service really stood out. They made us feel genuinely welcomed and took care of every detail. I would definitely stay here again!

2026-06-30 • via Tripadvisor
B
B4997YRnikkim • Solo travel • New Jersey
10
Nice place
Pros:

This was great, clean nice people and good service. Super convenient location.

2026-06-30 • via Tripadvisor
W
Walter • family_with_children • us
8
Cons:

Having to pay for parking. It should be provided by the hotel.

2026-06-29 • via Nuitee
G
Guillermo • couple • us
4
I would not recommend staying at this place. The value is not worth it paying for parking for self parking is definitely
Pros:

I enjoyed the location in proximity to the area

Cons:

I was disappointed that I had to pay for parking. I usually stay at the Marriott bon voyage and I will tell you that the amenities there are far greater for the same price. The beds are soft and very good to sleep in. They hold up very well and the parking although, tends to be congested and is the first comes first serve and does not charge to park in the parking lot. I feel like this fee should not exist. You’re paying to stay in the hotel and the parking should be free unless you’re paying for valet service. The other issue that was very disappointing was the stability of the beds there they were subpar not comfortable and very squeaky, extremely squeaky. The beds need to be replaced because they are done.

2026-06-28 • via Nuitee
J
jennifer • solo_traveller • us
9
Good location
Pros:

Always clean and friendly staff

Cons:

Cost could be better

2026-06-27 • via Nuitee
J
Janice • family_with_children • us
10
It was great!
Pros:

Perfect location for shopping

Cons:

Not having free breakfast

2026-06-22 • via Nuitee
S
Sharon • extended_group • us
7
It was good for the price and location. Would book again.
2026-06-20 • via Nuitee
X
Xavier • couple • us
8
2026-06-20 • via Nuitee