Hilton Garden Inn San Antonio/Rim Pass Drive

Hotels
•
Hilton Garden Inn
8 (452 reviews)
5730 Rim Pass , San Antonio , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Dirty rooms
Mold present
Unexpected fees

Categories

Cleanliness
6.16
Several reviews mentioned mold and dirty conditions, leading to a low cleanliness score.
Service
9.63
Some staff were friendly, but the service did not meet expectations in maintaining room conditions.
Location
10
Location was positively mentioned in multiple reviews.
Room Quality
7.17
Complaints regarding broken amenities and poor room conditions lowered the rating.
Amenities
7.62
Common complaints about lack of amenities and unexpected fees for services.
Value for Money
8.15
Many guests felt the pricing was not justified by the experience and unexpected costs.
Food and Beverage
8.11
Guests expressed dissatisfaction with the additional charges for breakfast.
Overall Experience
7.16
Overall negative experiences led to a general feeling of dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:30

Property Description

Luxurious Amenities

The Hilton Garden Inn San Antonio/Rim Pass Drive offers a range of luxurious amenities for guests to enjoy, including an outdoor pool and a fitness centre. Each room is equipped with modern conveniences such as air conditioning, a microwave, refrigerator, and coffee machine.

Convenient Location

Located in the Dominion, just 1.8 km from Six Flags Fiesta Texas, this hotel is situated in a prime location. Guests can easily access The Shops at La Cantera, which are only 3.2 km away, and San Antonio International Airport is a short 15 km drive from the property.

Exceptional Service

With a 24-hour front desk and a mini-market on-site, the Hilton Garden Inn ensures that guests have everything they need for a comfortable stay. Plus, with free WiFi access and parking, guests can relax and enjoy their time at this exceptional hotel.

Book your stay at Hilton Garden Inn San Antonio/Rim Pass Drive now for a truly unforgettable experience.

Important information:

Guests must be 18 or older to book.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 452 reviews
Cleanliness: 6.16
Service: 9.63
Location: 10
Room Quality: 7.17
Amenities: 7.62
Value for Money: 8.15
Food and Beverage: 8.11
Overall Experience: 7.16
S
Stefanie • family_with_children • us
8
Pros:

Clean and fresh, that goes a long way in making a pleasant stay.

Cons:

You had to pay $15 extra to have breakfast

2026-03-29 • via Nuitee
R
Rodriguez • family_with_children • us
10
2026-03-25 • via Nuitee
K
Kolby • family_with_children • us
4
Decent
Pros:

Good location

Cons:

Shower barely drained as well as the sink, and there was a can of empty Pringle’s under the bed when entering the room. Did not like that it’s a $50/day incidental fee either

2026-03-23 • via Nuitee
S
Stephen • couple • us
10
2026-03-20 • via Nuitee
R
Robert • family_with_children • us
5
Pros:

Beds comfortable.

Cons:

Paid for breakfast, was told it's until 1030am at checkin. Went down with my kids at 9:55am, empty breakfast area, staff couldn't be found for 10 minutes, then they said it's over at 10am and I'm going home. Trash.

2026-03-12 • via Nuitee
M
Miguel • couple • us
9
2026-03-05 • via Nuitee
A
Amy • couple • us
5
Pros:

Location

Cons:

My room I reserved was not available I wanted two beds and was given away upgraded to king suite and had to use sofa bed - not comfortable breakfast was included and was not very good cold and no flavor

2026-02-22 • via Nuitee
B
Beverly • couple • us
9
Cons:

Paying for parking

2026-02-14 • via Nuitee
E
ericavG7552YP • Solo travel
10
Great Stay!
Pros:

My most recent stay was great, specifically due to the exceptional service I received. My original room had a malfunctioning lock, which made me feel uncomfortable. I returned to reception and spoke with Alexis about my concerns. She was incredibly sweet and professional, apologizing for the inconvenience and moving me to a new room immediately. Her quick and pleasant handling of the situation was exactly what I needed after a long a day at the hospital with a loved one. I truly appreciate her help and the excellent hospitality.

2026-02-08 • via Tripadvisor
J
jennifer • solo_traveller • us
9
Pros:

Convenient and safe

Cons:

Parking is not complimentary

2026-02-08 • via Nuitee
D
D9870VNhilarym • Business
2
Run down rooms, musty smell
Pros:

Location good, staff friendly, but rooms are run down & smelled dirty. Towels & linens didn’t smell fresh. I am super picky about hotels, cleanliness & smell. This hotel is not it. I thought the Hilton brand had higher standards? And then for the for the price, absolutely not.

2026-02-05 • via Tripadvisor
L
Lourdes • couple • us
10
2026-01-19 • via Nuitee
R
Richard • family_with_children • us
4
Pros:

Had to pay for parking in a regular hotel parking lot crazy and don’t mention the construction that wouldn’t allow you to the hotel and the only road to the hotel was blocked by a cop who wouldn’t allow you down to the hotel which was at Vance Jackson- shower head did t work and tv wouldn’t operate properly.

2026-01-19 • via Nuitee
P
Patrick • couple • it
9
2026-01-18 • via Nuitee
D
donna • couple • us
8
Cons:

Paying for parking

2026-01-15 • via Nuitee
K
Keely • solo_traveller • us
9
2026-01-11 • via Nuitee
J
James • couple • us
8
2026-01-10 • via Nuitee
D
Daniel • couple • us
4
somber
Pros:

we had no working tv in the room. When we asked the staff if they could get our tv going, they said there was "no maintnance" workers on the weekends. It was until we were checking out early that the receptionist suggested changing us to a new room with a working TV. We moved to another room and stayed the remainder of our trip. I will NOT be staying at this hotel anymore.

2026-01-05 • via Nuitee
J
Johnnie • family_with_children • us
5
Comfortable beds and clean but lots of irritating things.
Pros:

Did not do breakfast

Cons:

Tv issues. Lamp turn on switch difficult. Fee to turn on phone!!!!
Did not ask for accessible room and did not like bathroom. Kleenex and tolliet tissue rough...low grade. Light flickered in hallway.
Housekeeping knocking on door at 10am.
One coffee pod for 2 people.
Housekeeping

2025-12-31 • via Nuitee
B
Baldomero • couple • us
10
2025-12-30 • via Nuitee