Casa del Balam Merida

Hotels
•
Independent
8.2 (135 reviews)
Calle 60 # 488 X 57 Colonia Centro, Mérida, YUC, 97000 , Mérida , MX
52-999-9248844

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Porter/bellhop
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Helpful service
Cons:
Dirty linens
AC issues
Ordinary room quality

Categories

Cleanliness
7.53
There were complaints about dirty linens and towels.
Service
9
Staff was very friendly and attentive, with positive mentions throughout the reviews.
Location
9.04
Excellent location for walking and shopping, close to downtown.
Room Quality
7.49
Mixed reviews; AC issues were reported, but some found beds excellent.
Amenities
8.02
Basic amenities provided, overall satisfactory.
Value for Money
7.98
Good value for the location and service provided.
Food and Beverage
8.03
Restaurant available on site with attentive staff.
Overall Experience
8.5
Guests had a great stay with positive experiences despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:06

Property Description

Spa and Dining Experience
Indulge in onsite massages, body treatments, and Fusion cuisine at Bistrola 57, complete with a bar/lounge and a coffee shop/cafe.

Convenient Amenities
Enjoy complimentary wireless internet, concierge services, and daily full breakfasts. Featured amenities also include dry cleaning services, a 24-hour front desk, and luggage storage.

Prime Location
Located just minutes away from Mérida Cathedral and Paseo de Montejo, Casa del Balam Merida offers a centrally located stay for exploring the vibrant city. Book now to experience luxury and convenience in Mérida.

Important information:

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.2
Based on 135 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.5
C
Courtney
8
Pros:

Let me premise and say that I'm American and I liked this hotel, but my Yucatecan boyfriend did not appreciate it as his taste is more modern. I thought the place was great--I liked the older, historic look with the traditional openness. It rained every day so it was wet throughout but I didn't mind. Overall, the hotel and room were clean. Our room had a balcony overlooking the pool which I saw was cleaned every morning. We had a big room and big bathroom which were nice. Internet was spotty the first couple days on account for rain but we managed. It's located right downtown so lots of walkability to shops and restaurants. Staff was nice. Our only complaint was the parking was a bit of a nightmare. They partner with a lot nearby but the gate was often locked at night so my boyfriend had to make several trips to and from the lot to the hotel to get someone to open the gate. Parking came out to 25 pesos/day. Overall, I enjoyed it and I'm glad I chose it.

2025-10-05 • via Nuitee
B
Blanca • partner
8
Pros:

Room location was great, the elevators were a great experience, staff always refilled bathroom supplies, staff was friendly and courteous.

2025-09-20 • via Nuitee
J
Jose Alfredo Martinez • friends
8
Pros:

We stayed 5 days, on the last day, the A/C was not working properly,

2025-09-19 • via Nuitee
L
LUIS • family
10
Pros:

Todo cerca,
Centrivo
Eventos
Restaurant
Catedral
Parque central

2025-09-16 • via Nuitee
A
Agustin • partner
10
Pros:

Excellent customer service,the area is excellent for walking and shopping no doubt about it We will return next year!!

2025-09-14 • via Nuitee
E
Elizabeth Hernandez • family_with_children
10
Pros:

very friendly

2025-09-09 • via Nuitee
E
Evodia • family
2
Pros:

The AC had gone out in y ge em t ire. Finding a replacement hotel took a long timetook a l look ng.time.

2025-09-05 • via Nuitee
R
Rose • family
8
Pros:

Beds were excellent, staff super friendly.
Airconditioner could be improved, or perhaps installing fans could help.

2025-08-14 • via Nuitee
M
martha
10
Pros:

Es un hotel antiguo, pero lo mantienen bien.
Está limpio y localizado en el mero centro.

2025-08-04 • via Nuitee
R
Ruth • family
10
Pros:

No complaints. Everything was good

2025-08-01 • via Nuitee
A
Albert • partner
10
Pros:

There is a restaurant in the hotel. Staff is attentive and helpful. Old fashioned, in that you have keys to open the door. Drop off and pick up at front desk. ???

2025-07-28 • via Nuitee
A
ANTHONY
8
Pros:

Charming old timer.

2025-07-27 • via Nuitee
J
JELENA • family_with_children
10
Pros:

Great stay!

2025-07-25 • via Nuitee
A
Adolfo • family
8
Pros:

The room was ok, and issues with wifi, but in general the staff was v

2025-07-21 • via Nuitee
T
Teresa • family
4
Pros:

Las sabanas y las toallas estaban sucias, no habia agua caliente, pero eso si, los del front desk hicieron lo posible por ayudar.

2025-07-17 • via Nuitee
J
Jose • partner
10
Pros:

Beautiful property the staff is very friendly only about 5-10 min Walk to the downtown. I highly recommend this property.

2025-07-16 • via Nuitee
A
ANTHONY
10
Pros:

Older building in quiet central location. Old school charm.

2025-07-12 • via Nuitee
T
tomas • partner
10
Pros:

Great location very ordinary room good for short stay

2025-07-09 • via Nuitee
F
Fausto • family
8
Pros:

Great location lots
Of shops around,
the staff was great

2025-07-09 • via Nuitee
M
Maria Guadalupe • family
10
Pros:

I love the dessaing in the hotel p

2025-07-07 • via Nuitee