Emaar Royal Hotel

Hotels
8.9 (5444 reviews)
Central Area North , Al Madinah , SA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location near Al-Masjid Al-Nabawi
Friendly, helpful staff and strong customer service (named personnel praised)
Clean and comfortable rooms (housekeeping praised)
Good value for money
Breakfast variety
Efficient housekeeping
Cons:
Breakfast quality and fruit condition often criticized
Occasional pest sighting (cockroach reported)
Some furniture and carpet are worn/need attention
Elevators can be slow
Small bathroom reported in some rooms

Categories

Cleanliness
8
Generally praised (multiple mentions of good housekeeping and named staff like Haroon), but isolated issues reported such as a cockroach in a wardrobe and some worn/old carpet that needs renewal.
Service
9.8
Consistently highly rated — many compliments to reception and customer-relations staff (Riyadh/Riyadh AlSharif, AbdurRehman, Shahadat, Shobiuk, S.V. Kamal, Abeer) for attentive, helpful support.
Location
9.9
Repeatedly highlighted as excellent and very close to Al-Masjid Al-Nabawi; location is a major positive factor in many reviews.
Room Quality
8.7
Rooms described as comfortable and appropriately sized by many guests, though some mention a small bathroom and the need for attention to certain furniture.
Amenities
8.4
Amenities are generally adequate (breakfast service, housekeeping), but guests reported issues with elevator delays and some maintenance/quality aspects of facilities.
Value for Money
9.2
Multiple guests explicitly state the hotel offers good value for money and recommend repeating the stay; value is a clear strong point.
Food and Beverage
7.6
Breakfast variety noted, often oriented to Arab cuisine, but several complaints about quality of main dishes, desserts and fruit (dried oranges, apples turning black).
Overall Experience
9.6
Overall very positive stays with many recommendations and repeat bookings; minor issues (food, occasional pests, furniture) did not outweigh the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:05

Property Description

Luxurious Accommodation with Stunning Views

Modern Rooms with Essential Amenities: Experience comfort and convenience in our air-conditioned rooms with stylish décor, wardrobe, minibar, and private bathroom.

Culinary Delights for Every Palate: Indulge in a variety of Asian and international cuisine at Uhud and Bader Restaurants. Grab a quick bite or a relaxing beverage at our on-site coffee shop.

Convenient Location with Nearby Attractions: Explore the Hejaz Railway Museum just a short drive away. Enjoy easy access to the Prophet’s Mosque and Mount Uhud. Don't miss the chance to stay at Emaar Royal Hotel for a memorable experience.

Important information:

Please note that children under 5 dine for free. Children between 6 and 12 dine with a 50% disocount of the adult price. Children who are 12 and above pay full price.

Please note non refundable policy will apply on bookings over 5 rooms and will be charged full amount of the booking any time after the booking is made.

For all bookings from the UK guests are required to provide a copy of their passports and a credit card. Failing to have these documents the property will collect full payment upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

8.9
Based on 5444 reviews
Cleanliness: 8
Service: 9.8
Location: 9.9
Room Quality: 8.7
Amenities: 8.4
Value for Money: 9.2
Food and Beverage: 7.6
Overall Experience: 9.6
N
Noureddine • family_with_children • ma
9
Pros:

Je tiens a remercier spécialement monsieur abdurahman pour notre surclassement et sa bienveillance. Je recommande vivement cet hôtel le personnel est au top et la qualité de service est au rendez vous

2026-10-31 • via Nuitee
D
daifallh • family_with_children • sa
10
كنت مرتاح وسعيد للخدمات التي يقدمها الفندق
Pros:

جميع خدمات الفندق ممتازة

Cons:

لايوجد

2026-10-31 • via Nuitee
عبدالله • family_with_children • sa
10
ممتعه
Pros:

القرب من المسجد النبوي والنظافة وموظفين الاستقبال وخاصة ندى الحربي وزميلتها في تعاملها الرائع من النزلاء وخدمتهم

Cons:

لاشي

2026-10-31 • via Nuitee
A
Ahmed • family_with_children • eg
10
Pros:

طاقم العمل اكثر من ممتاز و شديد التعاون
خصوصا مديرة خدمه النزلاء عبير
و مدير الأغذية و المشروبات مستر حسام و الشيف العمومى و كل طقم المطعم خاصه الشيف عبد الرحمن
فعلا فريق عمل كهذا يستحق الاشادة

2026-10-31 • via Nuitee
O
Omar • couple • eg
10
2026-10-30 • via Nuitee
F
Fatima • solo_traveller • ae
9
2026-10-30 • via Nuitee
احمد • extended_group • sa
8
دائما احب ان اسكن في هذا الفندق لقربه وحسن التعامل و أخلاق العاملين فيه أتمنى المرات القادمة احصل على عروض خصوصاً لمن ي
Pros:

كل شيء

Cons:

الغرفة الي حجزتها اكبر غرفة في الفندق بس الي استلمتها كانت اصغر مساحة

2026-10-30 • via Nuitee
M
Mutlu • solo_traveller • tr
9
Pros:

Özellikle Abdurrahim’ e teşekkürler. Konaklama başından sonuna kadar çok güzeldi

2026-10-29 • via Nuitee
S
SYEDA Tahrima • couple • gb
8
Decent
Pros:

The customer service was outstanding. From the front desk to room service, all the staff were exceptionally friendly, professional, and attentive throughout our stay.

Cons:

Although advertised as a 4-star hotel, it feels quite outdated and doesn’t quite live up to the expected standard.

2026-10-29 • via Nuitee
H
Habibi • family_with_children • id
9
Hotel yang nyaman utk keluarga, staf ramah, dekat tempat belanja.
Pros:

Stafnya ramah2, sejak di kedatangan, concierge, reception, restauran, hingga home cleaning. Makanan sarapan sangat bervariasi dan rasanya enak. Di dalam lift di salah satu koridor ada tempat duduk, anak saya suka. Lokasi sangat dekat dgn toko2 suvenir, money changer, dan restoran makanan Indonesia.

Cons:

Lampu kamar mandi agak redup, kalau bisa agar lebih terang.

2026-10-29 • via Nuitee
A
ayaz • couple • gb
10
Amazing
Pros:

The staff are absolutely fantastic, they are so kind and attentive , Aseel went above and beyond to ensure I was comfortable and helped me promptly with some queries , the ladies at the front desk also helped me on my final day of the trip and I want to sincerely thank them :)

Cons:

Nothing

2026-10-29 • via Nuitee
M
mustafa • couple • iq
10
فندق موقعة قريب جداً وتعامل ممتاز وست عبير ورهايف ماقصروا
2026-10-29 • via Nuitee
A
Abdul Qadir • family_with_children • gb
9
Pros:

Location, staff and clean

2026-10-29 • via Nuitee
H
Hafiz Waqas • family_with_children • gb
10
Pros:

Cleanliness. Close proximity.

2026-10-28 • via Nuitee
P
Poovenesan • couple • za
9
2026-10-28 • via Nuitee
M
Majid • family_with_children • sa
9
Excellent
Pros:

Near to Haram

Cons:

Nothing

2026-10-28 • via Nuitee
P
Poovenesan • couple • za
8
2026-10-28 • via Nuitee
M
Maxamed • family_with_children • ae
10
2026-10-28 • via Nuitee
E
El • extended_group • ng
9
I enjoyed my stay at the hotel
Pros:

Room and meals were great

2026-10-28 • via Nuitee
محمد • family_with_children • sa
10
الفريق الواحد .لخدمة الضيوف
Pros:

نشكر موظفي الاستقبال على اهتمامهم بالضيف بسرعة انجاز استلام الغرفة مع عبارات الترحيب ومنهم اصيل الصبحي ، منال الحربي ، خلود الجهني ، روان البلادي كما نشكر الاستاذه رهايف الشريف مديرة علاقات الضيوف على اهتمامها ، انهم فريق واحد يعملون باحترافية و يقومون بواجب الضيافة على اكمل وجه ، انهم يستحقون الثناء و كما نشكر ادارة الفندق على اهتمامها و تواجد هذه النخبه المتميزه في التعامل مع الضيف و تقديم جميع الخدمات المطلوبة ، الفندق نضيف و متميز و موقعه قريب من الحرم مع توفر جميع الخدمات حوله و سنحرص على الاقامة به عند زيارتنا الى المدينة المنورة .ان شاء الله .

Cons:

كل شئ متميز .

2026-10-27 • via Nuitee