Emaar Royal Hotel Al Madina

They need to work on hygiene

We had a very bad experience, we book king bed but instead they give us separate beds.and we ask them why they said we don’t have king bed. The bathroom we so bad very small impossible to take a shower because the floor will be wet since the bathroom does not have closing door. And it very badly smelling so horrible

Nous sommes passés pour notre lune de miel et nous avons été très bien accueillis par le personnel : chambre décorée, fruits en cadeau, hôtel très propre.

Not so great

The room was ok but the bathroom shower place was too small, I asked for change the room they changed but it was a disabled room,
It’s to bad, I asked for iron around 06 am , I contacted reception several times but I didn’t receive yet,
Staff were laying,

Good

Very nice hotel near Masjid ul Nawabi.

Very close to the Prophet Mosque

Room and bathroom was very clean, beds were comfortable. Very near to Masjide Nabawi and ladies gate 26. Two very nice Pakistani restaurants were situated in the same building complex. We had room only. Cannot comment on breakfast or dinner etc. Overall very pleasant experience. Hope to stay at Darul Eiman Royal again in near future.

Very helpful team overall allowed us to have after Jummah checkout thanks for that, overall hotel is ok but worth a money as very close to ladies entrance

It was a great stay the location was also good the hotel was nice and clean

The staff & breakfast were good. The TV was out of order, the bathroom needs to be changed, lots of things need to be repaired or changed . The location is not that near by foot.the hotel looks like 5 stars hotel only in the recent& corridors. The hotel staff provide us by items which is offered by 5 stars hotels only upon asking them to bring them such us shower cap, white slippers, white toilet paper

The rooms were well maintained, clean and nearest to Haram

The location is very close to the mosque and the hotel is clean and close to all kinds of shops. The breakfast buffet is very diverse and there are so many choices but the quality of the food could be better.

Totally upsetting.Booked through hotels.com and neither hotels.com nor we can contact them. No one picks up their so many phones and no one responds to their emails.
We had some delays in our visa process and wanted to postpone our stay. In spite of receiving our email, the reception, when we arrived late, refused to let us in unless we paid the full amount for the day.
Stayed there for 5 hours and will not stay nor recommend anyone to even book there. You will loose your money if you change your plans. We have booked 2 rooms and lost thousands of Dollars with them. Receptionist advised to contact the office during the day and when we returned home no one ever responded to our so many overseas calls. Hotels.com informed us that their policy is "No refund".
What a tragedy that they have this policy in the City of the most beloved Prophet of Allah.
Our booking was from 1st Jan- 5th Jan. 2019

جميلة لكن السرير جدا قاسي

Not Good Room & Service I Paid For Parking Naver Issued Parking & Not Good Housekeeping Call Do Many Time No Body Answer The Phone. 😂

Amazing very good hotel

Great hotel all necessities are fulfilled good location good staff

Front desk are rude and unhelpful