Hotel Santika Premiere Gubeng Surabaya

Hotels
Santika Premiere
8.6 (471 reviews)
JL. Raya Gubeng No. 54 Gubeng , Surabaya , id

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Room cleanliness issues
Parking space insufficient

Categories

Cleanliness
7.69
Subpar cleanliness mentioned in several reviews.
Service
9.16
Friendly and helpful staff noted positively.
Location
8.7
Convenient location near train station highlighted.
Room Quality
8.65
Nice and spacious rooms referenced.
Amenities
8.68
Standard amenities for the hotel tier.
Value for Money
8.64
Good price/quality ratio noted.
Food and Beverage
8.69
Breakfast variety praised, although some found it too Asian-focused.
Overall Experience
8.56
General positive feedback despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:24

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and a comfortable seating area, perfect for relaxation after a day of exploring Surabaya.

Convenient Location
Located just minutes away from major shopping centers and transportation hubs, Hotel Santika Premiere Gubeng Surabaya offers easy access to the city's attractions.

Delightful Dining Experience
Savor a variety of Indonesian, oriental, and international cuisine at the Travelodge Restaurant, complemented by a daily buffet breakfast and a cozy lobby lounge serving premium tea and coffee.

Experience luxury and convenience at Hotel Santika Premiere Gubeng Surabaya. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 471 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.56
S
Susanna couple nl
10
2026-07-12 via Nuitee
S
Sascha solo_traveller de
10
Perfect
Pros:

This hotel has been my home away from home for some years - it is very conveniently located close to Airlangga University and Gubeng Station. The area is nice, with convenient shops and cafes nearby and the buzz of Tunjungan Plaza, etc. not too far off.
What REALLY makes this hotel stand out though is its staff. To say that everyone working there is always friendly and accommodating is an understatement. I would like to give a special thanks to Mr Irzam in particular: Today, I checked out and went to the airport with not much of a time cushion before my flight. Having arrived there, I discovered that I had forgotten my passport at the Hotel. I am not sure HOW he did it, but Mr Irzam personally raced my passport to the airport in less than 30 minutes and enabled me to take my flight; it was a near miracle. If I wasn't already, Santika Gubeng would have earned themselves a lifelong customer!

2026-07-10 via Nuitee
K
Keith solo_traveller au
6
2026-07-07 via Nuitee
T
Tina solo_traveller id
8
2026-07-06 via Nuitee
M
Melanie couple au
10
2026-07-05 via Nuitee
S
Suriani solo_traveller sg
8
Pros:

Hotel staff friendly, room was clean, neat and tidy. Breakfast a lot of variety.

Cons:

Door room I follow the instruction on key card but still difficult to open. After few time tried. Atlast went to reception they change the new key card.

2026-06-30 via Nuitee
B
Bruce solo_traveller au
9
Pros:

Great breakfast including ginger tea and several other drinks in addition to the usual tea and coffee. Friendly and helpful staff. Free shuttle to the train station

Cons:

Surabaya smog..

2026-06-30 via Nuitee
L
Lariekoek solo_traveller be
8
Cons:

The bathroom could have been cleaned more thoroughly

2026-06-30 via Nuitee
I
Irina solo_traveller ru
10
Отличный отель, оправдывающий ожидания в качестве
Pros:

Мне нужен был отель на несколько часов между поездом и экскурсией, в близости от ж/д станции.
Не задумываясь выбрала Santika, так как с сетью была знакома. И не ошиблась: это предсказуемое качество и комфорт.

Просторные чистые номера, отличный матрас, помогающий персонал.

Отель, в котором можно расслабиться как на отдыхе, так и в деловой поездке.

Вид из номера прекрасен панорамой на город.

Cons:

Нет такого

2026-06-27 via Nuitee
R
Rudy couple id
9
2026-06-22 via Nuitee
S
sevenalf solo_traveller es
9
Pros:

Habitacion amplia y limpia.

2026-06-21 via Nuitee
J
Julian solo_traveller de
10
2026-06-11 via Nuitee
P
Patryk couple ch
10
Pros:

La gentillesse du personnel et sa disponibilité (m’aide volontiers à réserver des billets pour le speed boat direction les Îles Karimunjawa car ma carte bancaire ne fonctionne pas).
L’emplacement (à 10 minutes en Grab de l’artère principale de Surabaya), la propreté de la chambre, sa bonne insonorisation ainsi que la belle vue sur la ville

Cons:

Rien

2026-06-01 via Nuitee
C
Clara Ajisuksmo couple id
10
Pros:

Pelayanan front desk baik sekali. Makanan juga enak sesuai dengan selera saya. Petugas yang di depan sangat membantu

Cons:

tidak ada. Semua sudah memenuhi harapan saya

2026-05-25 via Nuitee
J
Jacques solo_traveller fr
9
Très bien pour une nuit de transition
Pros:

Hôtel propre, bien situé, confortable, très belle vue sur la ville (18ème), très bon rapport qualité / prix, petit-déjeuner varié et copieux.

Cons:

location de scooters !

2026-05-24 via Nuitee
N
Ni Njoman W couple au
9
Happy
Pros:

Spacious, clean and friendly

Cons:

N/A

2026-05-24 via Nuitee
D
Debbie couple us
9
Pros:

Loved having a balcony.

Cons:

Not enough elevators. Had to wait quite a bit.

2026-05-22 via Nuitee
B
Beng Joeng couple id
8
Mr. Fauzi at front desk is excellent, helped us during check in
2026-05-20 via Nuitee
P
Pinto extended_group ec
9
Muy buena elección el Hotel Santika Premiere Gubeng Surabaya por precio, instalaciones y ubicación
Pros:

La ubicación, pues estaba cerca de la estación de tren que era lo que queríamos.
El personal muy atento a cubrir nuestras necesidades.

Cons:

Todo estuvo bien. No puedo decir algo que estuviera mal.

2026-05-16 via Nuitee
C
Caroline solo_traveller us
8
Pros:

It's a good location, and breakfast menu are varies from Indonesia, Chinese to traditional foods

Cons:

Room no. 1917..the A/C is not cold, when I was staying at 1710 the A/C was excellent. One of the pillow case, had a lipstick..when they are doing the laundry...they don't washed it good.

2026-05-13 via Nuitee