Vintage Grand Hotel Dubai

My stay at this hotel was excellent. The room was neat, hygienic, and very comfortable. The staff were friendly specially Pratima, she is so polite and friendly.professional, and always ready to help. Food quality was very good, and service was quick. Overall, it was a pleasant experience and I would surely choose this hotel again.”

The hotel sits well outside central Dubai, roughly 25 to 30 km from the city and around 6 to 8 km from the Jumeirah area. The property is split into two connected buildings. One houses the main hotel and the other serviced apartments. We stayed in the apartment block but had to walk across to the hotel for breakfast and other meals.

The apartment itself was spacious and comfortable, with very effective air conditioning and plenty of room to move around. An extra bed we had requested in advance had been missed initially. It did arrive later after a wait of about two hours, but it was old, unstable and on wheels, which was disappointing for a relatively new Marriott affiliated property.

The apartment building lobby felt dated, closer to something from the 1990s, with small retail outlets selling miscellaneous items displayed on utilitarian metal shelving. By contrast, the hotel lobby was modern. Unfortunately, the first thing we noticed there was cleaning equipment left in plain sight near the toilet entrance on the mezzanine, which did not create a good first impression.

Room service was effectively nonexistent. Simple requests such as extra towels or general questions required multiple calls and some patience before reaching the right department.

One clear positive is the complimentary shuttle service to various locations, which is very useful given the hotel’s location. These need to be booked in advance.

Breakfast was served in a large dining area with a broad selection. Western items such as eggs, breads, croissants and toast were done well. Indian options were less consistent. Idlis were undercooked and parathas lacked authenticity. Overall, breakfast was still satisfactory.

Staff were a highlight throughout our stay. The restaurant manager appeared tireless, the egg station cook became more cheerful as the room filled up, the entrance staff remembered us each morning and reception staff were efficient and welcoming.

All things considered, this is a solid and reasonably priced option if you are comfortable staying outside central Dubai.

⭐⭐⭐⭐⭐
Truly the best receptionist team in Dubai at Grand Vintage Hotel Dubai!

A huge thank you to Imane, Salma, Ali, and Khadija for the outstanding service and warm hospitality. From the moment you walk in, they welcome you with genuine smiles, professionalism, and a positive attitude that instantly makes you feel comfortable and valued.

They are always helpful, well-organised, and ready to assist with anything you need. Their dedication and friendly approach truly reflect the high standards of the hotel.

Highly recommended – this team sets a perfect example of what excellent customer service should be 👏

Convenient for my work place of Dubai Sports city. The breakfast is really good, polite staff, caring too. Pratima working in the restaurant on first floor served us every morning with a smile. Really appreciated
I would like to come back next year too.

Excellent service and the boy Ali Hamza was outstanding and he looked after us exceptionally well.
Checked in and checked out was very swift and welcoming.
Yes as I mentioned above the staff Ali Hamzah at concierge was outstanding, very humble and so respectful. They way he treated with me in regard of my luggage sort out was unbelievable.

I stayed at the Vintage Grand Hotel from 28th November. This was my second stay at the hotel, and just like my previous visit, it was once again a very pleasant and comfortable experience.

I would like to specially mention Lalit, the housekeeping assistant, who was always attentive in keeping the room neat and tidy and was consistently helpful. My thanks also go to Ratheesh, the housekeeping supervisor, for his support and professionalism.

In the restaurant, I would like to sincerely thank Fatima, Swapnil, and Chef Hasan for their kindness, helpfulness, and excellent service throughout my stay.

Thank you all for making my stay enjoyable and memorable.

Susil

I had a wonderful stay at Vintage Grand.
The hotel was spotless and well maintained. I really appreciated the peaceful atmosphere.

The food was great throughout my stay and e verything tasted fresh and delicious.

Special thanks to Swapnil and Priyanka from the staff...They were extremely helpful and made sure i had everything i needed. Their service really stood out and made my stay even better...
Thank you!!

Rajdip for the wonderful Mocha and Iqbal Hussain for superb room service. Supervisors on rach floor were super helpful!

An amazing experience! Outstanding customer service — they help you with absolutely everything you need. Truly top-notch and highly recommended! A special shout-out to Maybeen for taking such great care of us these past two weeks — thank you for making us feel so safe and supported! Everyone had been so helpful!!

This was my first time at this hotel after the renovation. I really liked the new design. All the staff are very experienced, especially Miss Iman.

Been here for many years i would like to say special thanks to Ms Neelam Guest Relation Officer who is such a nice and solution provider person always smiling and polite towards guests

Enjoying every day here its like a family highly recommended

I am staying here for a long time. Vintage Grand Hotel is best and the staff all nice. I would like to special mention for Neelum from guest relations. She’s very kind, professional and attentive. I would recommend this hotel.

Excellent service, great location, room cleanliness, friendly reception staff especially the Guest relation officer NEELUM. We enjoyed our stay fullest.

I stayed here last year, and this is my second year. I’m really enjoying my time at this hotel. The staff are very friendly and always make sure I feel comfortable. They are attentive, helpful, and the activities and services offered add so much to the experience.

Special thanks to Neelum, Claudyn, and Emane for their wonderful hospitality, and appreciation to the whole team for making my stay memorable.

Room 305 ❤️

A great place to stay or have dinner at or meet people. Very friendly and responsive staff, who go out of their way to even cool off menu items on request.

Staff like Akanksha, Neelum, Raj & Janice.

Thank you imane and Janice for your help amazing lady's smiling full of energy and ready always to help thaaaaaaank you and always I will say it's my favorite five star hotel apartment and hotel rooms all perfect service clean breakfast as well all good

False advertising, poor service, and unfair money handling

We booked this hotel through Booking.com because it advertised a swimming pool. But when we arrived, there was no pool at all — complete false advertising.

The front desk staff were unfriendly and unwelcoming, with serious faces and unwilling to talk — we felt completely ignored.

They took a $200 cash deposit, and upon check-out, said they would return it in dirhams. They gave it back using a low exchange rate of 3.5, so we lost money.

The room smelled bad and was damp, with clear signs of humidity and poor ventilation.

Overall, a very disappointing experience. The hotel does not match the description, the staff were cold, and the handling of money was dishonest. I do not recommend this hotel to anyone.

Отель не соответствует описанию — обман и плохой сервис

Забронировали отель через Booking.com, потому что в рекламе указано, что есть бассейн. Но когда приехали — никакого бассейна не оказалось. Это уже обман.

Персонал на ресепшене неприветливый, лица недовольные, разговаривать не хотят — ощущение, что ты им мешаешь.

Депозит 200 долларов мы внесли наличными, а при выезде нам сказали, что вернут в дирхамах. Вернули по заниженному курсу 3.5, и мы потеряли деньги.

В номерах неприятный запах, влажность, чувствуется сырость и отсутствие нормальной вентиляции.

В целом — очень плохой опыт. Реклама вводит в заблуждение, сервис на нуле, персонал холодный, а с деньгами — нечестный подход. Не рекомендую.

Disappointing from the start.
We were a group of seven friends, booked 2 apartments.
• The listing said there’s a swimming pool — there was none.
• They never mentioned a deposit. At check-in we were charged 500 AED, gave $200 in cash, and got it back at a terrible exchange rate — we lost money.
• Staff was rude, unhelpful and unprofessional. No support, no hospitality.

This was supposed to be a vacation, but it felt like a scam.
Absolutely not recommended.

Разочарование с самого начала.
Нас было семеро, бронировали 2 апартамента.
• На сайте указано, что есть бассейн — его нет.
• Депозит 500 AED не был указан заранее. Взяли $200, а вернули по заниженному курсу — потеряли деньги.
• Персонал грубый и неприветливый, никакой помощи и желания решить вопросы.

Это не отдых, а стресс. Категорически не рекомендую. Впечатление испорчено.

Amazing staff

Please note: I visited in 06/23, but unfortunately, that time frame cannot be selected. At this time the place was called "Ghaya Grand Dubai"

My stay was extremely disappointing and did not meet any expectations of a 5-star hotel. The facilities were outdated, service was lacking, and the overall experience felt cheap and rushed. I can absolutely not recommend this place to anyone looking for quality or comfort. Definitely look elsewhere.