Five to Five Hotel

Hotels
8.2 (288 reviews)
KG 213 ST, Remera , Kigali , rw

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great value for money
Cons:
Noise complaints
Limited breakfast options

Categories

Cleanliness
7.7
Some issues with cleanliness were raised, including leaking taps and mosquito nets.
Service
9.2
Multiple reviews highlight excellent service from friendly and helpful staff.
Location
8.2
Good location was mentioned, but there were noise complaints from surrounding areas.
Room Quality
7.2
Some discomfort noted regarding bed firmness and room size.
Amenities
8.7
Amenities like airport transfers and complimentary items were appreciated.
Value for Money
8.2
General sentiment indicates good value for the offerings.
Food and Beverage
7.7
Mixed reviews on breakfast quality and limited options noted.
Overall Experience
8.7
Overall positive experiences were reported by most guests, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

City-Centric Luxury
Situated near Amahoro Stadium, Five to Five Hotel offers city views, free WiFi, and a restaurant serving local and international cuisine.

Comfortable Accommodation
Rooms feature satellite TV, balconies, and mosquito nets on the beds for a peaceful night's sleep.

Convenience at Your Fingertips
Enjoy a free airport shuttle, rooftop terrace for drinks, and services like room service, a business center, and meeting facilities.

Experience the best of Kigali at Five to Five Hotel. Book now for a memorable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KGL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 288 reviews
Cleanliness: 7.7
Service: 9.2
Location: 8.2
Room Quality: 7.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 8.7
B
Boris • solo_traveller • hr
7
Dobro i profesionalno osoblje hotela koji se nalazi u kvartu koji ima puno sadržaja.
Pros:

Naš boravak nije započeo kako smo očekivali, jer prva soba nije odgovarala rezervaciji, osjetio se neugodan miris iz kuhinje, klima je prestala raditi i zato smo inzistitali na promijeni sobe. Recepcionerka je bila ljubazna i pronašla nam je privremeno rješenje neku manju sobu, a sljedeći dan preselila nas u bolju i mirniju sobu. Zbog te naše akomodacoje na odlasku nam je omogućila besplatan kasni check-out i organizirala prijevoz do aerodroma.
Zahvaljujemo cijelom osoblju na profesionalnosti i ljubaznosti od gospođe recepcionerke, restoranskog osoblja, sobara do vozača.

Cons:

Bili smo neugodno iznenađeni sobom koja nije odgovarala kategoriji Delux sobe i morali smo se dva puta iseljavati da bi dobili sobu koja nam odgovara. Hotel je starijeg tipa i potrebna mu je obnova, naročito kupaone.

2026-08-07 • via Nuitee
S
Singh • couple • in
9
2026-08-05 • via Nuitee
D
David • extended_group • cz
7
Pros:

Zdarma bezproblémový transfer z letiště. Milý, usměvavý a nápomocný personál. Dobrá snídaně formou bufetu. Možnost zdarma uložit zavazadla na recepci, po dobu konání dvoudenní safari.
Complimentary, hassle-free airport transfer. Friendly, smiling, and helpful staff. Good buffet breakfast. Option to store luggage for free at reception during a two-day safari.

Cons:

V hotelové restauraci, hodně jídel z jídelního lístku nebylo k dispozici. I tak jsem si vybral. Nízký tlak vody.
Many items on the menu at the hotel restaurant were unavailable. Even so, I managed to find something. Low water pressure.

2026-08-05 • via Nuitee
D
David • extended_group • cz
7
2026-08-05 • via Nuitee
A
alison • family_with_children • au
2
Not good. Booked another place the next morning.
Pros:

Beds and pillows were comfy. Some staff were accomodating as much as possible. Uber was organised when asked.

Cons:

Reception staff didn’t seem happy we were there and the pricing we were paying on booking. Price wasn’t right apparently. Paid more. The accomodation didn’t even know we had booked and so we’re not prepared in any way. Rooms not apartment as was booked. There was no apartment. No toilet seat on the toilet, not enough towels and questioned when requested more. No hot water, no water pressure for the shower. Staff member put in the wifi password for all devices when wifi worked. Power point made small spark and noise when plugging in. Review said facilities in room outdated that is an understatement. Kettle needs to be replaced

2026-07-24 • via Nuitee
A
Anysie • solo_traveller • ke
7
2026-07-15 • via Nuitee
K
Kelvin • couple • ke
8
Exceptional service and a comfortable stay
Pros:

The staff were exceptional. Very friendly and kind. Loved that they offer a free to and fro shuttle from the Airport. The rooms were great and cozy. Loved that they also had air conditioning cause I was here when the weather was a bit hot. The location was also very strategic, very close to a lot of facilities and amenities around Kigali, so it really helped me save on transport while moving around. The food was also good. Loved the included breakfast.

When they dropped me off at the airport, I forgot my jumper in the shuttle, and the driver and the staff were kind enough to send it back to me at the airport at no extra fee

Would totally recommend

Cons:

There was really nothing much to dislike about this place for the prices they offer. It is indeed a great example of value for your money.

2026-07-15 • via Nuitee
L
Libor • family_with_children • cz
7
2026-07-15 • via Nuitee
G
Gaël • solo_traveller • dk
10
Pros:

Very clean, good food and good custom service

2026-07-14 • via Nuitee
J
Janyis • solo_traveller • gb
8
2026-07-13 • via Nuitee
G
Gaël • family_with_children • dk
10
Pros:

Nice and clean place

2026-07-11 • via Nuitee
R
richard • couple • be
8
Pros:

tout était excellent

2026-07-05 • via Nuitee
G
Gideon U • solo_traveller • ng
9
Tranquility
Pros:

Fantastic customer service, complimentary airport pickup and drop-off, attractive price, good location just beside Amahoro stadium.

Cons:

Nothing really

2026-07-05 • via Nuitee
K
Kelly • couple • gb
8
Enjoyed my stay 100%
Pros:

Excellent staff work.. Mr. Elissa was very helpful and all members were great. Missing all of them already

Cons:

Mr. Mirage the Taxi driver was not a good man. Water heater not active as expected.

2026-07-02 • via Nuitee
G
Gaël • solo_traveller • dk
10
Good place in general
Pros:

Clean and good customer service

2026-06-29 • via Nuitee
B
Billy • solo_traveller • fi
8
A good place to stay
Pros:

Airport pickup worked excellently. Great view from the room. Decent breakfast.

Cons:

Bathroom a little stained, and in need of renovation.

2026-06-28 • via Nuitee
C
Chaudhary • solo_traveller • in
9
Pros:

Allover everything was good.
Recommended for stay

2026-06-23 • via Nuitee
K
Katie • couple • us
10
Pros:

Great value. Staff are super friendly and helpful. Food is pretty good from the restaurant. Fridge and hair dryer in the room which are a plus.

Cons:

Wifi cut in and out but wasn’t really an issue since we had data on our phones.

2026-06-22 • via Nuitee
G
Gideon U • solo_traveller • ng
10
My favorite Kigali place
Pros:

Everything, as usual, especially the complimentary airport pickup and early check-in given my brother at no additional cost.

Cons:

Nothing

2026-06-16 • via Nuitee
G
Globe trotter SKY • solo_traveller • fr
10
Pros:

L'accueil, le personnel est très sympa

Cons:

Pas d'ascenseur

2026-06-14 • via Nuitee