Casa Madero

Hotels
8.1 (54 reviews)
Francisco I. Madero, 9. Colonia Centro , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Luggage storage
Tour desk
Massage services
Fire extinguishers
Key access
CCTV outside property
Television in common areas
Free wired internet
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Great location
Attentive staff
Cons:
Water pressure issues
Poor shower drainage

Categories

Cleanliness
6.98
The cleanliness was impacted by poor water drainage in the shower.
Service
8.45
The attention from the staff was noted positively.
Location
8.49
The location of the hotel was highlighted as a strong point.
Room Quality
7.44
Room quality affected by issues with shower water pressure and temperature control.
Amenities
8.47
Standard quality for this hotel tier.
Value for Money
8.43
Standard quality for this hotel tier.
Food and Beverage
8.48
Standard quality for this hotel tier.
Overall Experience
8.05
Despite some issues, the overall experience was pleasant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-04 13:48

Property Description

Charming Boutique Hotel in the Heart of Historic San Cristobal de las Casas

Rustic-Style Rooms with Modern Amenities: Experience comfort in our warm and tastefully decorated rooms equipped with cable TV and free wired internet.

Convenient Dining Options and Free Wi-Fi: Enjoy special discounts at our on-site restaurant and stay connected with complimentary Wi-Fi in public areas.

Personalized Service and Tour Assistance: Let our dedicated staff assist you with arranging airport transfers and providing valuable information about the area.

Book now to immerse yourself in the beauty and culture of San Cristobal de las Casas at Casa Madero.

Important information:

A deposit via bank wire is required to secure your reservation. Hostal Casa Madero will contact you with instructions after booking.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 54 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.05
L
Laura • solo_traveller • ar
7
Tranquilo, limpio y bien ubicado
Pros:

Su ubicación y la atención del personal

Cons:

El problema reiterado de la presión y cantidad de agua de la ducha, lo cual implica un gran nivel de incomodidad. Tampoco ayudó la falta de desnivel en el suelo destinado a la ducha, por lo cual no desaguaba hacia la rejilla, e incluso mojó toda la superficie del baño. La graduación del agua caliente/ fría tampoco funcionaba correctamente, por lo cual o bien salía hirviendo, o helada, además de escasa o nula presión del agua de la ducha, que se reducía a 3 ó 4 hilos de agua cayendo desde el cabezal de la ducha.

2026-02-27 • via Nuitee
C
Claire
10
Pros:

Bien

2024-04-25 • via Nuitee
E
Erica • with friends • gb
6
Pleasant
Pros:

Staff were very friendly and attentive. They kindly allowed an early check in after we arrived early from the night bus. They agreed for us to move rooms without issue, due to the terrible noise from the club opposite.
Rooms were clean and had comfortable beds and hot showers with decent pressure.
Centrally located.

Cons:

The room we were first put in was upstairs and directly opposite a club which blasted music out until 3am every day of the week. The room had flimsy patio style doors and so there was no keeping the noise out. There were also no curtains.
We asked to move and were put in a quiet room downstairs with no windows. The room was very basic but at least quiet. I realise that it is not the hotel’s fault that there is a club opposite but it is impossible to sleep if you are are give these street facing rooms. I planned to stay on the hotel but decided to move on and was glad I did.

No wifi in the rooms downstairs.

2024-04-24 • via Nuitee
V
Verified traveler
6
Very Very loud location
Pros:

The hotel itself was not too bad but be aware there is a small bar and a nightclub directly across the small street that are both VERY, VERY loud until about 2am every night! We could feel the vibration of the music not to mention the sound of music and people all night long.

2024-02-17 • via Nuitee
T
Toomas • young couple • ee
10
Exceptional
2024-01-02 • via Nuitee
J
JUAN
2
Pros:

Poca categoría y muchas exigencias
Atención descortés
Las indicaciones en tono negativo, no positivó
Revisan el cuarto y te inventan objetos demás
La desconfianza es tal que te hacen sentir mal
Pase una muy mala experiencia

2023-09-23 • via Nuitee
M
Martin
10
Pros:

Muy buen lugar

2023-07-01 • via Nuitee
J
Juanpablo • solo traveller • mx
8
Very good
Pros:

Location is great

Cons:

The staff at the lobby was noisy and did not let me rest well

2023-06-01 • via Nuitee
N
Naomi • young couple • mx
8
Very good
2023-04-21 • via Nuitee
I
Ida • family
2
Pros:

I did not stay there. When I initially booked, Expedia stated it was pet friendly. When I arrived, they said no pets allowed. I checked the site again and the information had changed. I would not have booked had it said no pets. I am very disappointed with the whole experience.

2022-11-08 • via Nuitee
A
Antonio
10
Lugar sencillo y céntrico
Pros:

Lugar muy tranquilo y céntrico, el precio súper accesible. Pero entre semana no tienen nada que venderte (ni un café) dentro del hotel, la habitación se pasa de sencilla. Gran opción si solo quieres un lugar para dormir y moverte, no tanto si tienes que trabajar un rato por ejemplo

2022-01-13 • via Nuitee
J
Joshua • partner
10
Pros:

Great location it has everything you need and the price is really good for the location and room you're getting

2021-09-11 • via Nuitee
A
ALAN EDUARDO
10
¡Excelente atención y servicio!
Pros:

Bueno, bonito y accesible. El personal es muy atento y amable.

2020-04-04 • via Nuitee
A
Alex
6
Pros:

Muy buena ubicación, pienso que es su mayor virtud

2019-06-10 • via Nuitee
F
Francisco J
8
Muy recomendable
Pros:

La ubicación es excelente, puedes caminar a todas partes, el personal es muy amable y la habitación es limpia lo único es q no había donde guindar las toallas húmedas pero las cambian por limpias

2019-05-23 • via Nuitee
A
Abraham
8
Ubicación
Pros:

Muy buena ubicación del hotel, el baño un poco pequeño, excelente servicio por parte de Jorge.

2019-05-19 • via Nuitee
V
Verified traveler • family
8
Pros:

La hubicacion me encanto ya que mi papa y mi abuelito casi no caminan,lo que no volveria a escoger seria habitacion con balcon ya que se escucha mucho el ruido de ahy en mas solo eso

2019-05-18 • via Nuitee
V
Verified traveler • family_with_children
10
Pros:

La excelente ubicación ya que a solo 1 cuadra encuentras la zona centro, llena de restaaurantes de todo tipo. La plaza, el parque. Todo está maravilloso. Lo que no me gusto es que no tiene estacionamiento y tienes que dejar el carro en la calle

2019-04-06 • via Nuitee
S
SANTOS REYNALDO
6
Ok
Pros:

Todo bien, a excepción que en la mañana y noche no había agua caliente en la regadera y el wifi se conectaba aunque no era indispensable

2019-02-25 • via Nuitee
V
Verified traveler • self
10
Pros:

Para el precio y lq habitacion me parece justo. Sin embargo mas de 2 noches no lo recomiendo

2019-02-07 • via Nuitee