WoodSpring Suites Dallas Rockwall

Hotels
•
WoodSpring
4.5 (273 reviews)
1040 East I-30 , Rockwall , US
+1 972-722-7778

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location (near lake, restaurants, shops)
Ample parking
Some reports of fast/reliable check-in
Reception staff attention noted in at least one review
Room size/parking mentioned positively by a guest
Cons:
Extremely dirty rooms (mildew, mold, stains, blood)
Reports of bed bugs and bugs
Poor management response / refusal to accommodate or refund
Unsafe-feeling property with loitering and suspected drug activity
A/C leaks, plumbing and shower issues
Rusted appliances, nastiness in fridge, springs from bed
Price not justified by condition

Categories

Cleanliness
1.5
Very negative: multiple reports of filthy rooms, mildew, mold on shower head, blood and stains on sheets, bed bugs, hair and general unsanitary conditions.
Service
6
Mixed: several complaints about staff refusal to accommodate or refund and poor responses (told to leave, asked guests to fetch towels), but a few notes of attentive reception and one report of fast/reliable check-in—overall uneven service leading to a slightly inflated score to reflect occasional adequate interactions.
Location
9
Positive: repeatedly mentioned as a strength—close to the lake, near restaurants and shopping, and noted for ample parking; location is a clear redeeming factor.
Room Quality
2
Negative: rooms described as old and neglected (springs coming out, stained mattresses, rusted kitchen appliances, bathtub not draining), unsafe-feeling with loitering and drug activity reported.
Amenities
5
Mixed/mediocre: A/C units and shower issues reported (leaks, mold), rusted kitchen appliances and nastiness in fridge cited, but basic amenities are present; score reflects degraded but existent amenities.
Value for Money
4.5
Negative-to-neutral: a price complaint appears and many guests felt the condition did not justify the cost; assigned near-target because price was not the most frequently cited issue but value is low given conditions.
Food and Beverage
5.5
Limited mentions: minimal specific food/beverage service detail, but one report of food left on floor and general hygiene issues affecting perception; score is moderate due to lack of extensive commentary.
Overall Experience
2.5
Negative overall: multiple guests reported leaving early, feeling unsafe, or being refused remediation; the cumulative guest experience is poor despite some positives (location, occasional helpful staff).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern and Convenient Accommodation
Experience comfort and convenience at WoodSpring Suites Dallas Rockwall. Located just a short distance from popular attractions like Dallas World Aquarium and American Airlines Center, our 2-star hotel offers air-conditioned rooms with free WiFi and essential amenities.

Comfortable Rooms with Essential Features
Each room at WoodSpring Suites Dallas Rockwall is designed for your comfort, featuring a desk, flat-screen TV, and a private bathroom with a hairdryer. Enjoy a restful stay in our well-equipped accommodations.

Convenient Location and Nearby Attractions
Situated only 37 km from AT&T Performing Arts Center and with easy access to Mesquite Metro Airport, our non-smoking property is the ideal choice for travelers seeking a centrally located hotel in Rockwall.

Book your stay at WoodSpring Suites Dallas Rockwall now and enjoy a hassle-free reservation process for your upcoming trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

4.5
Based on 273 reviews
Cleanliness: 1.5
Service: 6
Location: 9
Room Quality: 2
Amenities: 5
Value for Money: 4.5
Food and Beverage: 5.5
Overall Experience: 2.5
A
Adrian • family_with_children • us
7
2026-11-07 • via Nuitee
K
Kirk • family_with_children • us
2
2026-11-02 • via Nuitee
C
Cary • couple • us
1
My guest was horrified I wish I never booked this hotel trying to save money!
Pros:

The only THING I LIKED it’s about 10 mins from the lake

Cons:

I booked this room for a guest visiting from out of town and was shocked by the condition of the room upon arrival. It was extremely dirty, unsanitary, and should never have been made available to guests. Instead of addressing the issue or providing a comparable replacement room, hotel staff refused to accommodate us. When I returned the keys because the room was not suitable to stay in, I was told to leave the property. The experience was embarrassing, stressful, and completely unacceptable. I also have email documentation showing that I reported the room's condition and attempted to resolve the matter through proper channels. This reflects a serious failure in hotel cleanliness standards, guest service, and management response. No guest should be treated this way after reporting legitimate concerns about a room's condition. I hope this complaint leads to meaningful improvements so future guests do not experience the same treatment.

2026-10-30 • via Nuitee
W
Watson • family_with_children • us
10
2026-10-24 • via Nuitee
J
Jessica • family_with_children • us
4
Cons:

When I arrived there wasn’t anyone there and had to wait over 25 mins to check in. The hotel smelled of either cat litter or another substance.

2026-10-19 • via Nuitee
J
Jacqueline • couple • us
5
2026-10-19 • via Nuitee
J
John • family_with_children • us
1
2026-10-16 • via Nuitee
S
scott • solo_traveller • us
10
2026-10-08 • via Nuitee
L
Le Shaun • couple • us
1
Do not stay here. Horrible ,Dirty and unsafe.
Cons:

Omg it’s was dirty and the rooms smelled like mildew. The shower had mold on the shower head . The shower looked like it hadn’t been cleaned. There was hair in it. Kitchen area had rusted appliances. Lots of people loitering around the property. Overall I didn’t feel safe. I didn’t stay the full 2 nights . I switched to a different hotel.

2026-09-18 • via Nuitee
L
Laura • solo_traveller • us
10
2026-09-16 • via Nuitee
L
Luis Alberto • couple • ec
1
2026-09-14 • via Nuitee
T
Timothy • solo_traveller • us
1
Do not stay here do not pay do not do not do not you might bring bed bugs home
Pros:

I didn't like anything about this motel I've got pictures I can provide to show the bed bugs on the bed that had dirty seats from the people before and hair in the bathtub and people high on meth running around looking in my U-Haul I am not pleased I want my money back

Cons:

I would like to have my money back that's all I can say I have a paper saying that they're supposed to put the money back on my account but I have yet to see it

2026-09-13 • via Nuitee
S
scott • solo_traveller • us
10
Cons:

Price

2026-09-05 • via Nuitee
M
Martin • solo_traveller • us
4
2026-08-31 • via Nuitee
A
Adalberto • couple • us
4
2026-07-22 • via Nuitee
P
Penni • family_with_children • us
7
2026-07-21 • via Nuitee
X
Xicasmom • family_with_children • us
4
Horrible experience!
Pros:

It's located near restaurants and other shopping stores.

Cons:

A/C leaking since we arrived and when I notified the front desk, she had me come down and get towels to hold back the water. It was finally fixed on the 3rd day. Stains on the bedsheets. When I notified them, she had me take the stained sheet down and gave me a cleaned one. The mattress cover also stained. I found a cheeto in between my bedsheet and mattress cover. Rottweilers staying a room away from us that owners could barely contain. When I mentioned it to the front desk, she asked me what the problem was. Never again and I DO NOT RECOMMEND THIS PLACE!

2026-07-21 • via Nuitee
R
Rebekah • solo_traveller • us
1
2026-07-13 • via Nuitee
J
Jose • family_with_children • us
10
Easy in and out
Pros:

Fast and reliable

Cons:

Near restaurant

2026-07-09 • via Nuitee
S
salvatore • solo_traveller • es
8
2026-07-09 • via Nuitee