The Royal Kelowna

Hotels
•
Aimbridge Hospitality
9.2 (172 reviews)
1288 Water Street, Kelowna, British Columbia, V1Y 9P4 , Kelowna , CA
1-250-8601033

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Facilities

Fitness facilities
Free bicycles on site
Free WiFi
24-hour front desk
Terrace
Concierge service
Wheelchair accessible
Outdoor furniture
Picnic area
Steam room
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Limited food options
Amenities could improve

Categories

Cleanliness
8.6
Some reviews mention cleanliness positively, while one noted that service needs to improve with more thorough cleaning.
Service
10
Many reviews praised the friendly and helpful staff, enhancing the overall service quality.
Location
10
Great location is frequently mentioned, being very accessible with nice views.
Room Quality
9.6
Rooms are described as spacious, clean, and well-maintained, adding to overall satisfaction.
Amenities
8.6
There are some complaints about the lack of on-site dining and dated facilities.
Value for Money
9.1
Though some reviewers felt amenities are lacking for the price, others found it worth it.
Food and Beverage
8.1
Reviews indicate limited food options available on-site, affecting overall dining experience.
Overall Experience
9.6
Overall positive experience with families mentioning joy and comfort during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:20

Property Description

Experience the perfect escape at The Royal Kelowna, where comfort meets convenience in the heart of the city.

Relaxation at Its Best
Unwind in one of our three luxurious hot tubs, or melt away stress in the steam room. Our fitness center awaits your workout routine, ensuring every guest finds their ideal way to relax.

Spacious Guestrooms
Indulge in one of our 63 beautifully appointed guestrooms, complete with fireplaces and flat-screen televisions. Each room features private balconies or patios, and fully equipped kitchens, making you feel right at home.

Unbeatable Location
Situated just steps from Okanagan Lake and a short walk from vibrant local attractions such as Lake City Casino and Waterfront Park, you'll enjoy easy access to the best of Kelowna.

Elevate your getaway and book your stay at The Royal Kelowna today!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 172 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.6
M
Marlene
10
Pros:

Great

2025-10-12 • via Nuitee
R
Reed • partner
10
Pros:

Simply amazing…beautiful property and roof top heated pool followed by some time in the out tub was a great way to finish off our October evening. 5 star from arrival to departure

2025-10-09 • via Nuitee
A
Anthony • partner
6
Pros:

For the price it was decent.

2025-10-05 • via Nuitee
V
victoria • family
6
Pros:

Very disappointed with the overall service. No check in details example Wi-Fi password, and that we had to use our actual key to get into the door of the hotel. Overall, if this is better communicated, our experience would’ve been much better.

2025-10-02 • via Nuitee
B
Bradley
10
Pros:

Great time

2025-10-01 • via Nuitee
R
raj
2
Pros:

could have easily gave me an early check in. But didnt. Room smelled terrible. Furniture is from the 1990s

2025-09-29 • via Nuitee
T
TJ • partner
10
Pros:

Very enjoyable stay at The Royal. Was nice to have a place to stay that we could walk around the lakeside and downtown district. Suite was large and very comfortable. Would definitely stay here again.

2025-09-29 • via Nuitee
N
Natalie • family
10
Pros:

Great location and gorgeous pool overlooking Okanagan Lake.

2025-09-27 • via Nuitee
R
Rachelle
10
Pros:

Great location, amazing rooms. Loved the rooftop pool and hot tub.
Will stay again.

2025-09-24 • via Nuitee
J
Jessica • partner
10
Pros:

Best hotel ever

2025-09-24 • via Nuitee
A
Ana
8
Pros:

I think for being that expensive they should have at least more things within the hotel even like water..

2025-09-23 • via Nuitee
M
Mike
6
Pros:

We arrived late and there was a festival in the area around the property which was limiting access. We contacted the front desk and

2025-09-23 • via Nuitee
A
Andrew • friends
8
Pros:

Great location and fantastic room on 2nd floor including laundry facilities. Would ask for a higher floor next time. Did have someone in a nearby room smoking (which is not allowed on the property) and reception staff took this onboard to action when we reported this. Would definitely stay here again

2025-09-21 • via Nuitee
R
Robin
10
Great suites with amazing location and views.
Pros:

Room was amazing, staff was great, beautiful pool and hot tub area that my kids loved. We travelled with a 1 year old and a 6 year old. The staff was so accommodating and friendly. Great location and very secured building and parking. Loved the room had a full size fridge and kitchen, made catering to the kids super simple.

2025-09-20 • via Nuitee
J
Jaclyn • partner
8
Pros:

Shower head didnt work in one bathroom but ok as we had 2 bathrooms.

2025-09-16 • via Nuitee
V
Vincent • family_with_children
8
Pros:

Beautiful decor in rooms and exceptional cleanliness

2025-09-15 • via Nuitee
D
Dylana • family_with_children
10
Pros:

The suites are spacious & family friendly. We were too busy to check out the rooftop pool although I think we would have enjoyed it. 10/10 would come back for another weekend!

2025-09-15 • via Nuitee
J
Jinny • family
10
Pros:

Friendly staff, clean and quiet

2025-09-11 • via Nuitee
D
Devinder • family_with_children
10
Pros:

Amazing space for families. Towels at pool would be nice instead of taking them from your room.

2025-09-08 • via Nuitee
L
Lindsey
10
Excellent Lakefront
Pros:

We loved being right on the lake in Kelowna. Staff was super friendly and helpful during our stay. We had a wonderful family holiday and hope to return.

2025-09-03 • via Nuitee