Hotel Mary Carmen

Hotels
•
Independent
8.8 (121 reviews)
Quinta Avenida N. 132, 1ra Sur y Adolfo Rosado Salas, Cozumel, QROO, 77600 , Cozumel , MX
52-987-8720581

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Facilities

Express check-out
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Secure rooms
Turtles on site
Cons:
Limited parking
Expensive breakfast
Maintenance issues

Categories

Cleanliness
7.7
Rooms were generally clean, but some guests mentioned stains on sheets and cleanliness issues.
Service
8.4
Staff were friendly and helpful, with some mentioning excellent service from Miguel and Jose.
Location
8.9
The hotel's central location in downtown Cozumel was highly praised by guests for its proximity to key attractions.
Room Quality
7.7
Rooms were comfortable and secure, with some minor maintenance issues reported.
Amenities
7.2
Guests appreciated amenities such as the shared kitchen space and the presence of turtles on site.
Value for Money
7.2
Mixed reviews on value for money, with some guests finding the hotel to be a great value while others mentioned limitations like no pool or rooftop.
Food and Beverage
7
Breakfast and food services were generally satisfactory, with some mentioning a lack of variety.
Overall Experience
8.3
Most guests had a positive overall experience, particularly highlighting the great location, friendly staff, and unique charm of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-09 00:59

Property Description

Discover the charm of Hotel Mary Carmen, a Belle Époque gem located in the heart of Cozumel.

Recreational Opportunities
Unleash your adventurous spirit with our bicycle rentals, perfect for exploring the stunning surroundings. Enjoy breathtaking views from our terrace and unwind in our lush garden oasis.

Modern Comforts
Our air-conditioned rooms provide a sanctuary to relax, featuring flat-screen TVs, complimentary Wi-Fi, and cable programming for all your entertainment needs. Each room includes daily housekeeping and essential amenities, ensuring your complete comfort.

Convenient Amenities
Enjoy a delightful continental breakfast, served daily, and take advantage of our 24-hour front desk and reliable concierge services to enhance your stay. Express check-out and luggage storage offer added convenience for your travel plans.

Embrace the allure of Cozumel and book your stay at Hotel Mary Carmen today!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 121 reviews
Cleanliness: 7.7
Service: 8.4
Location: 8.9
Room Quality: 7.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 7
Overall Experience: 8.3
M
Michael
10
Pros:

The property was a great location by the square and ferry dock. And the staff and hotel was clean and neat for the great price.

2025-06-07 • via Nuitee
J
Josue
10
Hotel Mary Carmen
Pros:

We stayed 4 night and really enjoyed ourselves. Great location, filling and convenient breakfast. Enjoyed watch the turtles in the main patio area.

2025-05-15 • via Nuitee
C
Ciprian
8
Pros:

This hotel has a lot of character. Location is the best.

2025-05-05 • via Nuitee
A
Anna
8
Pros:

Very nice with great decor. I’ll be back. I’m very happy with this budget option. I like the patio with turtles . It’s nice to have a place to cook. The breakfast could be a little better.

2025-04-22 • via Nuitee
D
Douglas
10
Great place to stay
Pros:

I’ve been staying here for years. It’s right downtown where all the restaurants are centrally located very very clean. Can’t say enough about this place. Will stay there again.

2025-04-12 • via Nuitee
K
Kip • partner
10
Pros:

Nice property close to every thing

2025-03-23 • via Nuitee
E
edward keith
10
Top quality
Pros:

Great location, easy walk to the ferry terminal plenty of restaurants nearby felt very safe quiet comfortable very helpful staff. Appreciated the bulk filtered water in the lobby. Reduce waste with glass glasses eco-friendly. Would stay there again on future trips

2025-03-18 • via Nuitee
T
Theresa • partner
6
Pros:

Very nice old hotel

2025-03-08 • via Nuitee
M
Margaret
10
Sweet, quite hotel.
Pros:

The hotel was lovely and all the employees too. The hot water was a bit of a challenge some days. I loved the drinkable water available.

2025-02-24 • via Nuitee
B
Belmullet • Friends getaway • Coeur d'Alene, Idaho
10
Perfect Location
Pros:

Clean, friendly, safe, comfortable and PERFECT location. No need to say more.

I prefer to keep this review simple, because the Mary Carmen is simply a pleasure and has become my Cozumel home for 2 months in the winter.
However, Tripadvisor requires 200 words…ha ha

2025-02-17 • via Tripadvisor
P
Paul
8
Great stay at HMC.
Pros:

Great stay at Hotel Mary Carmen. Room was updated since last year, with new tile in bathroom, and nice shower head. Ac worked great and also ceiling fan when ac was not necessary. In room safe was nice, and plenty of water available in dispensers on each floor. The turtles are still there in the courtyard, making that area pleasant. Jose Angel at front desk is helpful as always.

2025-02-10 • via Nuitee
P
Peter
8
Pros:

Well maintained property. Definitely recommend.

2025-02-07 • via Nuitee
J
James
10
Pros:

Clean, safe, comfortable, friendly and perfect location. Need I say more?

2025-02-02 • via Nuitee
M
Murugananthathas • family
8
Pros:

It's right in the middle of town centre.

2025-01-27 • via Nuitee
J
James
10
Pros:

After many stays, still my favorite

2025-01-25 • via Nuitee
D
David • friends
10
Pros:

Clea, safe and all employees were great. Location was perfect.

2025-01-23 • via Nuitee
W
William
8
Pros:

Nice property in good location.

2025-01-23 • via Nuitee
L
Levi • partner
10
Pros:

Sparkling clean. Friendly helpful staff. Good location. Nice breakfast. Interesting displays of antiques throughout the building.

2025-01-07 • via Nuitee
R
Rafael
6
Pros:

You can hear pigeons make a prolonged cooing sound all night long and hear people talking and laughing at 6am. Bed is very uncomfortable.
Otherwise it is a Cozy place at a reasonable price.

2025-01-07 • via Nuitee
J
Julia • family_with_children
10
Pros:

The hotel is really nice and the vintage decoration is amazing. My daughter and i love it! The staff was really helpful with everything; they help me a lot a couple of days that my daughter was not feeling well and also with directions, ideas or what to do, etc. The location is central.

2025-01-02 • via Nuitee