Woodlands Hotel, BW Signature Collection

Hotels
Best Western
8.6 (157 reviews)
13 Panmure Terrace, Broughty Ferry, Dundee, Scotland, DD5 2QL , Dundee , GB

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Cleanliness issues
Unwelcoming reception staff

Categories

Cleanliness
7.24
The cleanliness of the hotel room was observed to be quite shocking with stained towels and hair found in the bed sheets.
Service
9.21
Staff were described as friendly, helpful, and prompt throughout various reviews.
Location
8.75
Conveniently located for access to Dundee and within walking distance to Broughty Ferry.
Room Quality
8.7
Rooms were noted to be clean, spacious, and well-decorated.
Amenities
8.73
The leisure facilities, including the pool and spa, were well received by guests.
Value for Money
8.69
Guests appreciated the affordable pricing for the quality of services received.
Food and Beverage
8.74
The food quality was described as excellent and well-prepared, with a good variety.
Overall Experience
8.71
Overall, guests had enjoyable stays and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:02

Property Description

Luxurious Spa and Recreation Facilities
Unwind at our full-service spa offering rejuvenating massages and body treatments. Stay active with our health club, indoor pool, and sauna for a relaxing experience.

Fine Dining and Room Service
Indulge in Modern European cuisine at Woodlands Restaurant with a bar/lounge. Or opt for cozy nights in with convenient room service. Don't miss our delicious daily breakfast options.

Comfort and Convenience
Get a taste of Scottish hospitality in one of our 65 well-equipped guestrooms. Stay connected with complimentary Wi-Fi, enjoy digital entertainment, and refresh in private bathrooms with premium toiletries.

Experience luxury and serenity in Dundee at Best Western Dundee Woodlands Hotel - your ideal escape by the river. Book now for a memorable stay!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DND

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Guest Reviews

8.6
Based on 157 reviews
Cleanliness: 7.24
Service: 9.21
Location: 8.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
N
N7339UJcarols Business Kilmarnock, East Ayrshire, Ayrshire, Scotland
10
Friendly atmosphere
Pros:

Lovely hotel with very helpful staff,
The room was cosy and clean and the bed was comfortable,
The dinner was fabulous ( if you like fish get the sea bass ) and the breakfast was was of the nicest buffet breakfasts I’ve had as it was good quality and nice and hot,

2026-02-04 via Tripadvisor
A
AwsomeMek Couples
4
Charges residents for pool use!
Pros:

Booked this hotel primarily because the pool. Unfortunately when we asked about using it the receptionist, they said there's a charge! For residents? Yes! Never come across such a policy on travels worldwide. Room also not great. Avoid

2026-01-28 via Tripadvisor
H
HazBri69 Couples
10
Great couple of nights
Pros:

Great hotel for a night away. Went to Dundee for Ice Hockey game and stayed here for a couple of nights. Room was clean breakfast was good. Busy wee pool but still good to use.

2026-01-28 via Tripadvisor
J
junemmaxwell1958 Family Kirkcaldy, Fife, Scotland
10
Shindig 2025
Pros:

As always the staff were lovely. Cheeriness was in plentiful supply. This was DBB & Shindig/Brunch deal. Well worth the money. Can’t wait for the 2026 event.

2026-01-02 via Tripadvisor
J
jillianh839 Couples Edinburgh, Scotland
10
Lovely hotel , return for sure
Pros:

Second stay here. Bedrooms are great size , comfortable, warm and spotlessly clean. Food in restaurant was really good , staff are so welcoming and cant do enough for you. Receptionist was so lovely and went above and beyond to accommodate our needs. Will return for sure

2025-12-30 via Tripadvisor
P
papryde Couples St. Andrews, Fife, Scotland
6
Noisy room
Pros:

My Husband and I were meeting friends locally for a meal, and decided to stay here for the night. The woman on reception was very pleasant and friendly. Our room was not far from reception, just along from the pool and spa. Room was clean and the bed was comfortable enough. After our night out we returned to hotel and went to bed. My husband always puts his EarPods in and listens to audio books when going to sleep, so he was settled pretty quickly, however, when I tried to sleep I noticed a very loud humming machine like noice, at first I thought my husband had left the light on in our bathroom and it was the extractor fan, but it was not that. After about 10 minutes of this noise it seemed to get quieter, only to get older again 20 seconds later. I tried to find out where noise was coming from and it appeared to be from next door. I walked along to reception and asked the male night duty receptionist what the noise was. At first he told me it was the air conditioning, but I asked why that would be on in December, he then said it was the extractor fan from the gym, telling me it couldn’t be turned off 🤷‍♀️. I asked for earplugs, and was told they had none. I barely slept. The noise was constant all night, and, unlike a white noise, that could lull you to sleep, it was loud, then quiet, loud then quiet, all night long. When checking out, the receptionist did not ask how we had enjoyed our stay, and I did not say anything. So, a word to the wise for anyone checking in here, do not stay in room 100, as I think you are right next to a machine room.

2025-12-22 via Tripadvisor
L
L9860IGbrianc Family Peebles, Scottish Borders, Scotland
10
Another lovely stay.
Pros:

We have just spent two wonderful nights in Woodlands. This was our fifth stay, over several years,
The room was spacious, spotlessly clean, and well maintained. No trace of the dreaded black mould in the ensuite bathroom.
We particularly enjoy the pool which is also well maintained and has lovely, clean, changing rooms.
Every member of staff we spoke to was helpful, pleasant, and well turned-out. Infact,
we recognised many of them which suggests that they enjoy working there and it shows.
The hotel is ideal for enjoying Broughty Ferry town, with so many lovely independent shops and selection of good restaurants.
We always look forward to returning for another stay at Woodlands

2025-12-09 via Tripadvisor
F
FiferWdg Couples
8
Weekend surprise visit Hot food cold lounge
Pros:

First visit here my wife and i,reception saff very friendly .Our room on the first floor very spacious and cosy Large BED ,tea coffee etc but no complmentary water.Evening meal was outstanding everything that came out of kitchen was PIPING HOT breakfast buffet good with all eggs etc cooked to order.Down side bar area far to cold we seen other guests heading back to rooms for jackets or jerseys .Come on best W turn up the heating,so we can enjoy your bar, lounge area (COMPLIMENTS TO CHEF)

2025-11-30 via Tripadvisor
A
arlenec705 Couples
10
Lovely time spent in Broughty Ferry
Pros:

2 nights booked in this lovely hotel, enjoyed dinner, bed and breakfast there. Lovely room, helpful staff and great facilities.

2025-11-25 via Tripadvisor
W
W2150QYelizabethm Family
10
November deal
Pros:

November mid week deal- great value. Excellent food. Clean and spacious room. Lovely spa facilities. All staff friendly and helpful. Would happily return.

2025-11-07 via Tripadvisor
C
C6430PWlouiseh Solo travel
10
A perfect place to relax after a full day's conference. Delicious generous breakfast to set you up next day.
Pros:

Beautiful, clean, smartly decorated room and bathroom (with shower) in an elegant hotel in quiet woodland surroundings. Convenient for the bus service into Dundee and walking distance to Broughty Ferry. Room and delicious food affordable, with single room a bonus as a solo traveller. Service was prompt and friendly. I didn't have time to try the spa, but it is popular with locals. The room, breakfast, and dining room were highlights.

2025-10-31 via Tripadvisor
J
JohnandTricia Couples
10
Relaxed, friendly hotel
Pros:

Returned to Woodlands for first time in a while and again an enjoyable stay. Our standard double was comfortable, all staff we encountered were friendly and helpful, dinner menu did not look exciting but the food was very well prepared, tasty and reasonably priced. Breakfast was also good. We used the leisure facilities which is a small extra charge but worth it. We'll happily return.

2025-10-28 via Tripadvisor
K
Keith
8
Pros:

Hotel is sitting a nice quiet residential area. Staff were friendly. You had to book a time slot for breakfast which we have never experienced anywhere before.

2025-10-10 via Nuitee
I
I2943ZBstevem Family
10
Lovely 2 night stay in Wyldes Suite
Pros:

Spent a couple of nights here with our 2 year old grandson who thoroughly enjoyed his time in the swimming pool. We had a lovely big room and food was excellent too but
the best asset this hotel has is it's staff who couldn't do enough for you
Very professional 👌
Would definitely return here

2025-10-09 via Tripadvisor
P
Paul
4
Run Barry Budden break
Pros:

Room was third floor too small with low bathroom roof , fixtures and furnishings old appears a little dated , spa was in poor condition , jucuzi out of use and changing area poor .
Staff were fine .

2025-10-07 via Nuitee
P
Paul S
10
Pros:

Very nice hotel,upgraded to a superior room,recently refurbished and very spacious and clean,very quiet,fantastic staff no waiting at reception,dining room very good,meal excellent,my only concern it’s up a steep hill and I don’t drive,beautiful views

2025-10-06 via Nuitee
P
Pam
10
Geat hotel
Pros:

Clean room ,friendly staff, fantastic breakfast pool and spa really nice

2025-10-06 via Nuitee
J
Jill
10
Pros:

Hotel was great. Staff so friendly. Worth paying for the leisure as it is great.

2025-10-05 via Nuitee
6
691lillieg Family
6
Event was fabulous, Cleaning clearly hasn’t been done to standards.
Pros:

Was here for a wedding and it was lovely staff are so kind BUT the cleanliness of the hotel room was quite shocking. Towels were stained and had hair in them once unfolded. Bed sheets had marks on them and more hair was found under bed sheet.

2025-09-28 via Tripadvisor
E
Euan family
4
Pros:

Disappointing

2025-09-25 via Nuitee