Bicester Hotel Golf and Spa

Lovely stay managed to fit in a swim and breakfast was lovely.

I stayed in room 27 which is a room for disabled people ( I'm not disabled) However the floor in the wet room needs some attention as the water from the shower does not run into the drain but floods the room so that your feet get wet when you are on the toilet or using the basin

Hotel was in a lovely setting. Room was nice but for me the bed was too soft. Great spa and pool. Food was good though service a little sketchy. Restaurant doesn’t open every night. Bar does do food though.

OK, yes, some carpets need replacing, but cleanliness was A1. Staff were a delight - helpful and up for a laugh. The pools and steam room/sauna were really relaxing - once the children left... but, it's their pool as much as any one elses... children eh!? Breakfast was a usual self service affair, but really tasty and welcome after a swim and steaming session. We hope to return!

Room was lovely
Staff all very helpful and friendly
Spa was relaxing
Parking was difficult but staff managed it well

Hotel facilities and breakfast were good. The staff were friendly. The golf course surroundings and outdoor courtyards were nice. Good restaurant and bar, the pool was good.

The rooms were slightly dated although a generous size. The bed was very soft which made the join very noticeable and distracting.

Room ( 16) was supposed to be adjacent to my family ( 15) but was in different side of the building and necessitated me having to go outside the main corridoor to the exterior and walk through the garden area , difficult in the dark and cold after coming from the spa area in a robe. Air conditioning was noisy and my bathroom mirror was cracked right across the corner where it’s held on with clips so dangerous. Also hardly any lights worked in the room , no bulb in bedside lamp and only one small down lighter working in the bathroom. Tried to ring firm up reception but no one answered for well over 5 minutes. Eventually went down to reception and reported it but no lights fixed until the following evening and then only after reporting it agsin to the cleaner in the morning. Bathroom mirror needs replacing. Woukd expect more from a modern hotel of this quality and price range.

This location met all our needs

booked this hotel specifically so could have an accessible room. given normal room on arrival

Staff including management were extremely unprofessional

Nice stay, staff were accommodating and helpful. Hotel didn’t feel particularly busy but the staff were not on top of clear away glasses and often were at the sports bar having a chat. Only slight let down

Attentive staff and a chilled out vibe makes for a great experience.
Some signs of wear and tear here and there but nothing of importance.
Evening dining was excellent.

Hotel was really nice with a few minor things that would bring it up. Reception staff were great, room was lovely, loads of parking and bar food and restaurant food excellent …. Bar staff good too … lots of silly little things just tainted the experience … no fridge or safe in room; toilet seat was not slow close (I know, sounds crazy, but not when you have dropped it at 2am in the morning .. everywhere has slow close), pool table takes £ 1 coins, but bar is cashless, so if you don’t have the coins you can’t play, and when you do, the cues have no decent tips and there is no chalk … if yo7 are gonna have a pool table, then cater for it !!! More beds required around pool … the chairs are no good … people want a bed… breakfast .. well, it just wasn’t smooth; no latte option, the hot buffet just never kept up … 1st morning Friday, no milk, no beans, no eggs, 3 bits of bread left, no juice glasses … room didn’t get serviced one morning because I didn’t leave a sign outside, but should be automatic in my opinion …. Having said all this, still enjoyed the Hotel and would still recommend it, but management just need to improve certain areas of the experience

Good location with pool/spa facilities - room spacious.

Only lets itself down by exterior windows being dirty especially around bar area & needing a bit of TLC around the place.

Our bathroom needed attention especially the bath & shower glass/mirror smeared

But....was good value for money & would stay again for location

I did not enjoy the stay except the spa facilities. Got foot massage but it was terrible. Staff hardly smile and not very welcoming.

Second visit to this hotel and really enjoyed the comfortable bed, lovely spa and good bar food. It is a little remote so not ideal if you need to be right on top of things but the nearby town of Bicester covers that.

Fantastic facilities and phenomenal food.

Rooms are clean comfortable bar food good breakfast choice is good, I will stay again

Lovely property, helpful staff, clean rooms and good food!

My mum is 87 and disabled and the check in staff, James especially, and Ian who was identified as the person who would assist us in an emergency were very patient, kind and helpful. The accessible en suite bathroom was excellent and food in the bar was good too. Good graduated steps into the pool and jacuzzis at the spa too. A few things that would improve the hotel would be automatic entrance and exit doors as they were too heavy for my mum to open and didn't stay open for her and her walker to go through so she needed accompanying everywhere. Also, some blankets in the room would be helpful n case needed - although when we called reception to ask for one for my mum who wasn't warm enough in bed, an extra duvet was brought to our room within minutes. Some of the doors/window frames at the back of the hotel near the terrace overlooking the lovely lake need repainting as they look a little tired. Some paper room service menus, coffee bags instead of instant coffee in the room, instructions on the lockers (we had to ask spa users) and a water dispenser with cups in the spa would be lovely. Only minor things though and didn't spoil a lovely stay.