Zain International Hotel

Very beautiful location, near to metro, room clean, bathroom 1/2 and 1/2

Air condition very cold and control not working


Overall it's good for business or Solo trip

The reason for the poor rating due to the fact, I had no reservation and missed a flight and was simply looking for a hotel to rest after a stressful day of travel. The hotel does have its charms, the front office staff is swift and definately knows how to seal a deal. The rooms spacious as for the food did not get the chance to experience it as was rushing for my flight.

Unfortunately because of the cheap room rate, I stayed in this hotel. This pakistani hotel provides escort girls in sex business. There is a night club in the ground floor, around 10 Pakistani girls dancing, the club open till 04:00 am in the morning. Some hotel staff showed me the night club and offered 600 dirham for girls to stay in the room for sex, plus the receptionist wanted 100 dirham for the visitor to bring it your room. I said NO, I don’t want it. Also there is a massage room in the first floor, they do the same things there, sex business. I said NO again.
When I check-in, I booked the room online, the receptionist told me that I need to wait until 13:00 for check-in time, but some people check-in around 09:00 in the morning, the customers paid cash money ( the price higher than booking online) that is why the hotel staff gave the room to new customers straight away. Some people came with escort girls from outside and paid extra 100 dirham for the visitor.
Also there is brown blanket in the room, evet customer sleep on the same blanket, the hotel staff never change it, maybe someone had a sex on the blanket one day before and you will sleep in the same brown colour blanket.
Also when I checked out the receptionist didn’t let me to leave the hotel, firstly they checked the room, they wanted to make sure I didn’t steal anything from the hotel, after that the receptionist allowed me to leave the hotel. That is why I missed my flight. I never take anything belong to the hotel. I felt myself terrible because of their behaving. The hotel sells small water 4 dirham, this is 1.5 dirham in any shop outside. Also the location of the hotel is in very poor district. Just pay little bit more money and stay in a quality hotel. Zain International hotel licence must be cancelled. They do prostitution business.
One more thing, all the hotel staff knows what is happening in the hotel. The receptionist yaseen and the other receptionists offers any dirty business as long as you pay them money.

All good

My major concern is with the lady at the reception; Why is she so rude? Why does she scream at customers? What have they done to her?? I've never seen this kind of treatment in my entire life!
Secondly, the room offered to us was next to a bar where loud music was playing till 4am. We asked to change the room but nothing was done and no apologies. The room also smelt of strong cigarette smoke and yet it's a "non-smoking" hotel. When we asked about this, we were told by staff to "just open the window.." How rude!

0/10 start from parking,staff at reception u nid to argument with them before u check in holding ur id as a guarantee is against the law even we ask to remove the minibar they will force u to keep it customers serve poorer tv only 1 channel not Gud

Totally not matching as per pictures area is not suitable for families

Not recommend

Old hotel, poorly maintained and definitely not 3 stars. Cleaning is not done properly, carpets are stained, bath tub is broken and bed covers are torn. Ask for non smoking room and you get a room with ash tray. When you ask to confirm it is non smoking the answer is it is but they cannot do anything if someone smokes! The cleaning and management staff are friendly but the ladies in the reception seem to be overwhelmed and not willing to serve the customers. If possible they try to ignore you. The whole property seems like a failing hotel which might be close any day...

It's very poor service
No Drinking water, tea coffee
1 towel only It's very poor this is my 1st sty like this
I'm the your golden customers in Hotels.com last 4 years

service and basic courtesy is missing.

Rooms are ok and food was fine but there is a huge scope of improvement. The hotel should me more customer centric.

If it improves its service quality, this could be a good hotel

The hotel is located in Al Rigga which is an 8 minute walk from the Union Metro station. The room is small but has complete amenities. You have a bathtub and a small fridge. There’s no free water or coffee. You have to pay for it. However you can purchase from one of the stores nearby. The room was clean and the bed was comfy. It’s good value for the money you paid for.

The receptionist and the usher guy should smile more often so they don’t get misinterpreted by the customers for being rude.

If I was asked if I will come back here, my answer would be maybe we will in the future.

So yea this is one the best budget hotels in Rigga. I hardly have any cons for this as its only a 3 star hotel.. But pros yes..
Its checkin and check out times are great 12 pm check in and check out at 1 pm.
The rooms are small and very cozy.
Most important I look for cleanliness and yes they have clean new sheets.. However there is no drinking water bottles provided in the room and no tea/ coffee station. However it's not that important as there are plenty of 24 hours supermarket and restaurants just walking distance.

Checked in on 9th August just to spend a night there, the check in was very good thumbs up to the night manager and other colleagues..The room was super clean and room attendants were friendly and helpful especially the housekeeping supervisor... My problem was @check out the reception guy was very hostile, poor communication skills, poor service, and poor attitude, 'ushould employ people with manners... He was very rude even to change my 100euros and dint want to give me my receipt.... How can u tell a customer, we dint force you??? Where did u go to school and who hired you???? He has 0 hospitality experience.... Checked out today at 12 midday and that's my honest review... Apart from the rude reception guy everyone was super good

Nice staff and wonderful Service love to recommend and cheap to stay it in the heart of everything the wonderland shopping area food restaurant and metro they have there own parking in basement which is big thing for me to park my car there.

Amazing rooms! I love the design and interior. Simple but with creativity. I also love the fact that it's situated in the center of Dubai. It's near Dubai's famous tourist spots. The hotel is also near the Metro so that's an advantage.

its was over all nice stay. the buffet lunch i loved it. i used sauna and swimming pool. also have facility to go beach. some changes are appreciated. near to metro station, malls. nearby i have got restaurants to changes my taste.

If your on a budget then this hotel is good for you. It is very next to the Union Metro station and you don't need to switch lines all the time from red line to green line.
The hotel rooms are decent, the wifi works fine. Its a good place for a stop over or if you are in dubai just to shop.

Best hotel for business travelers. I will stay at Zain hotel again . Nice place
I liked their roast beef the most.The location, near at the airport.close to Union and Rigga metro and shopping centre. Comfortable room. Ideal for a short stay.

I cannot think of anything positive about this hotel. Some people say that the location is great - there are much better places to stay in Dubai. Don't let location make you fall for this piece of junk. The hotel calls itself a 3-star hotel, even super budget lodges or hostels would be a 5 star by that scale.

A couple of friends and I (3 of us) had made an online booking for 5 nights for our short trip of Dubai. A few friends from Dubai who had come to pick us up at the airport dropped us at the hotel and we asked them to come to our room to spend a few minutes with us. The first impression itself disappointed us - it was nowhere close to the 3 stars we had hoped for. The check in was nothing but hassle free - we were charged 10 AED per night as Entertainment tax and also asked to deposit our passports (Which were our only ID we had on us) to which we objected. They wanted a 500 AED deposit instead which we had to pay since we didn’t want some shady hotel holding our valuable documents. They WILL hold your passport or be ready to shell a good amount as deposit.

When our friends (who had come to pick us up) joined us to the rooms they were stopped saying guests were not allowed to the rooms. We asked why and we got a reply that it was a “Family Hotel”. What is that supposed to mean??? One of my friends who has been in Dubai for over 10 years challenged this and they just said it’s a rule. We are pretty sure it is just something they have in place to avoid local UAE residents see something they shouldn’t be seeing. Something is really shady with this place.

Finally, our friends were given a 30 minute window (after surrendering their UAE id card and driver’s license) to accompany us to the room. We had booked a triple room paying extra money – what we got was a single room with 2 extra beds. There is no way that room could have been made to accommodate more than 1. Our friends hardly spent 5 mins in the room – they ran for their lives. Even the 3 of us felt so crowded and suffocated in the room but we had already paid the full fare so were stuck. The bathroom was super cramped with no ventilation and if you opened the window you could literally see the bathroom of the adjacent room. You get hot water throughout but that is about it. If you take a shower the whole bathroom floor would be drenched as the shower curtain only covers half the area, it is supposed to cover. Probably they cut the curtain in half and used it in two rooms – I find no other reason for it to be so small.

Since we were tried we crashed and the next morning we had to take turns to get ready. While one was getting ready the others had to be in bed otherwise we would keep bumping into each other. We went down for breakfast and I don’t want to comment on it at all. You get stale food! If you don’t want to end up in a hospital - stay away!!!!

We didn’t hear the music from the club maybe because it was situated away from us or maybe since it was not operational while we there. That is the only positive I can think off! If I could have given a negative rating for this hotel I would have done so gladly!