Best Western Carlton Hotel

Hotels
•
Best Western
7.8 (3404 reviews)
282 North Promenade, Blackpool, England, FY1 2EZ , Blackpool , GB
44-844-3876213

listing image 1
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Pets allowed

Facilities

Front entrance ramp
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Dog-friendly
Cons:
Cleanliness issues
Small room size
Noise from other guests

Categories

Cleanliness
6.55
There are multiple mentions of cleanliness issues, including mold and stains in the rooms.
Service
8.55
Numerous reviews commend the staff for being friendly and helpful.
Location
8.55
Many reviews highlight the excellent location, close to tram stops and the city center.
Room Quality
7.05
Some rooms were noted as small and dated, with issues like bad smells.
Amenities
7.55
Basic amenities were mentioned positively, but some were lacking quality.
Value for Money
8.05
Given the price, many felt it offered decent value, despite some issues.
Food and Beverage
8.55
Breakfast and food options received favorable reviews for variety and quality.
Overall Experience
7.55
Overall experiences varied, but many were willing to return despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:45

Property Description

Discover seaside serenity at the Best Western Carlton Hotel, where comfort meets stunning views in the heart of Blackpool.

Beachfront Dining
Indulge your taste buds with local and international cuisine at our beachfront restaurant, complemented by 24-hour room service for those cozy nights in.

Exceptional Amenities
Stay connected with complimentary Wi-Fi and indulge in your favorite shows on flat-screen TVs available in each of our 60 well-appointed guest rooms.

Strategic Location
With major attractions like the famous Blackpool Tower and vibrant nightlife just moments away, you’ll never run out of adventures to explore.

Your unforgettable escape awaits—secure your stay at the Best Western Carlton Hotel today!

Important information:

  • Up to 6 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BLA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3404 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 7.55
I
ian • couple • gb
1
Worst hotel room in Blackpool very badly run
Pros:

Shocking

Cons:

Tiny dingy dirty room very poor

2026-07-11 • via Nuitee
T
Terry • solo_traveller • gb
10
Pros:

Location was great

Cons:

Nothing

2026-07-11 • via Nuitee
C
Chris • solo_traveller • gb
5
Could change menu on night menu
Pros:

Location very good and access for town

Cons:

Room on 3rd floor to small

2026-07-11 • via Nuitee
M
Manmeet • couple • gb
8
Nice and comfortable stay
Pros:

Location

Cons:

Tv is not working

2026-07-10 • via Nuitee
J
James • solo_traveller • gb
10
2026-07-10 • via Nuitee
A
Amanda • couple • gb
8
2026-07-10 • via Nuitee
V
Valarie • solo_traveller • ie
10
Pros:

staff very nice and very helpful Hotel very clean and comfortable definitely be back again loved it

2026-07-10 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-07-09 • via Nuitee
G
Graham • couple • gb
10
Lovely staff who couldn’t help enough!
Pros:

The staff were second to none, very friendly and accommodating. The breakfast was great!

2026-07-09 • via Nuitee
L
Lynn • extended_group • gb
8
2026-07-09 • via Nuitee
Y
Yvette • solo_traveller • gb
7
2026-07-08 • via Nuitee
E
Elena • couple • gb
1
bad
Pros:

location

Cons:

The first room we got was 201—we were shocked when we saw it. It was hard to see because the door didn't open all the way—the bed was so close to the front door that it couldn't be opened. The room was the size of two elevator cars. And there were cigarette ash on the chair.

We were 'upgraded' to room 301, on the top floor. The roof gets incredibly hot from the sun, and the room was a nightmare. The hotel rooms completely lack safes, refrigerators, air conditioning, ice, and service. Housekeeping was poor, and the room design was terrible—for example, imagine an arched window and simple curtains. Can you imagine what that looks like? But that's nothing compared to the fact that the shower is attached to the wall and has some kind of outdated water-activation mechanism? The water in the shower was either hot or cold, making it impossible to shower. The bathroom floor was covered in some kind of sticky substance.

The room odour is masked by some kind of chemical sprayed on the carpet, and the combination of these odours in the stuffy air is simply disgusting!

But when I asked to heat up my son's food in the microwave, they refused! "It's against the hotel rules...!"
What rules?? This hotel needs to be torn down and a new, modern one built.

Is this hotel really part of the Carlton Hotels & Suites chain, or is it some kind of scam?

I could write more, but I'm too lazy.
Why are these reviews so long?
That's why no one fills them out.

2026-07-08 • via Nuitee
M
MARK • solo_traveller • gb
10
2026-07-08 • via Nuitee
S
Sarah • solo_traveller • gb
3
Pros:

Not much!

Cons:

Everything hotel was very very basic...window didn't close ...bathroom is so so outdated...parts of the walls and skirting boards were flaking of you would have just found bits on the floor ..very little plugs ..breakfast was tasteless...I could go on and on...all Windows need a clean...I understand it's near the sea so it's hard to keep them clean ...but there was years of birds dirt everywhere...awful awful value for money ...and they take 50 pounds as soon as you arrive have left 6 hours still no money back!!!
We paid 238 pounds for 2 nights!!

2026-07-07 • via Nuitee
J
Julie • solo_traveller • gb
8
Ideal budget hotel for Blackpool
Pros:

We stayed here while visiting the Lytham festival. It was an ideal location with a short walk to the bus to Lytham, and car parking for £7.50 for the day. The room was clean, the bed was comfy and the shower was great. Tea and coffee facilities provided in the room.

Cons:

The receptionist wasn't very friendly and didn't tell us our room number or explain how to get to it beyond "through the door".

2026-07-07 • via Nuitee
A
Adam • solo_traveller • gb
1
2026-07-07 • via Nuitee
L
Langley • couple • gb
8
2026-07-07 • via Nuitee
C
Christine • couple • gb
10
Would recommend
Pros:

Good location and close to a tram and bus stop which we used frequently. The room was clean and spacious. Breakfast was nicely cooked and had good choices. The staff were very helpful and friendly.

Cons:

The shower could be updated.

2026-07-07 • via Nuitee
E
Elizabeth • couple • gb
7
All in all , it was ok . Very small bedroom . Put towels on floor for changing and they had just been put back on rail.
Pros:

Location a little out of town

Cons:

Tiny room with sloping ceiling

2026-07-06 • via Nuitee
D
Darren • solo_traveller • gb
10
2026-07-06 • via Nuitee