Best Western Carlton Hotel

Hotels
•
Best Western
7.9 (4034 reviews)
North Promenade, Near Blackpool Station, Near Casino , Blackpool , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Clean rooms and comfortable beds
Good location with sea views and public transport nearby
Excellent and varied breakfast
On-site parking available
Cons:
Some rooms are small/tight and bathrooms feel dated
Parking can be charged, limited or messy
Occasional rude/unprofessional staff incidents
Dog-related smells in some bedrooms and pet-friendly policy
Expensive drinks in the bar and isolated bar cleanliness issues (fruit flies)

Categories

Cleanliness
8.2
Multiple guests repeatedly praised cleanliness of rooms and bedding; several mentions of very clean rooms and attentive cleaning staff. Some isolated cleanliness issues noted (bathroom grime, occasional fruit flies and a dog-related smell in some rooms).
Service
8.7
Service is a strong point overall: many reviews describe staff as friendly, helpful, attentive and obliging (including a praised chef). A few negative incidents (one rude/swearing receptionist, reports of staff avoiding contact) are isolated but reduce the perfect score.
Location
8.4
Location frequently praised: seaside/sea views, quiet area with tram nearby and easy access. Some rooms had poor views or overlooked a car park with rubbish, but location generally a positive.
Room Quality
7.1
Mixed room quality: many report comfortable beds and clean rooms, but multiple guests noted small/tight rooms (family rooms or advertised rooms not matching expectations), dated bathrooms, and rooms that need revamping.
Amenities
7.9
Amenities are adequate: breakfast service is strong and consistent, parking is available (often charged) and fans provided when needed. Some negatives around bar cleanliness (fruit flies) and parking availability/condition.
Value for Money
7
Perceived value is average-to-slightly-below: positive cleanliness and service help value, but extra charges for parking, pricey drinks in the bar, and small/dated rooms lower perceived value for some guests.
Food and Beverage
8.3
Food and beverage generally rated well: excellent and varied breakfasts, good dinner options noted. Some issues reported with bar (fruit flies) and drinks prices being high for guests staying in.
Overall Experience
7.6
Overall stays are positive for many guests (would stay again, great short breaks) due to friendly staff, cleanliness and good breakfast; however isolated negatives (rude staff, dog smell, small rooms, parking problems) temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:33

Property Description

Stunning Views and Modern Comforts

Luxurious Accommodations: Enjoy modern rooms with flat-screen TVs, en-suite bathrooms, and beautiful sea views. Accessible rooms are conveniently located on the ground floor for ease of use.

Delicious Dining Options: Indulge in a variety of culinary delights at the hotel's restaurant, from hearty breakfasts to vegan and vegetarian dishes. Sip on a glass of wine while admiring Blackpool's sunsets or cozy up by the fireplace in the bar.

Convenient Location: Situated at the northern end of Blackpool Promenade, the hotel is just a short walk from the town centre and major attractions like the Winter Gardens and Blackpool Tower. Plus, with free WiFi and dog-friendly accommodations, the Carlton Hotel offers something for everyone.

Book your stay at the Best Western Carlton Hotel now for a memorable Blackpool experience.

Important information:

Smoking is not permitted on the premises. Fines apply when found in breach of this policy.

When travelling with pets, please note that an extra charge of £15 per dog, per night applies.

'Parking is available onsite on a first come, first served basis (no reservations possible) and a charge of £7.50 per night applies.'This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BLA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 4034 reviews
Cleanliness: 8.2
Service: 8.7
Location: 8.4
Room Quality: 7.1
Amenities: 7.9
Value for Money: 7
Food and Beverage: 8.3
Overall Experience: 7.6
J
John • couple • gb
8
Pros:

Good location and on site parking

2026-08-15 • via Nuitee
A
Ann • extended_group • gb
7
Would have stayed again but need a good nights sleep
Pros:

Great location. Lovely hotel. Staff very good.

Cons:

Noisy outside as on the main road so no sleep.

2026-08-15 • via Nuitee
F
Francesca • solo_traveller • gb
8
Pros:

Lovely front terrace to sit on in the evenings and watch the sunset. Easy walk into town. Tram stop right outside.

2026-08-15 • via Nuitee
A
Alistair • couple • gb
8
Enjoyable with good access to transport.
Pros:

Location.

Cons:

Dogs

2026-08-14 • via Nuitee
A
Ashley • family_with_children • gb
1
Terrible
Pros:

Nothing

Cons:

Smelled like damp , expensive ,took my money and ain’t sent 50 pound back 10 days they said been 14 now

2026-08-14 • via Nuitee
M
michael • solo_traveller • gb
10
Perfect
Pros:

Nice staff

Cons:

Nothing

2026-08-14 • via Nuitee
C
Caroline • solo_traveller • gb
5
Pros:

Close to centre

Cons:

Breakfast slow

2026-08-13 • via Nuitee
P
Paul • couple • gb
5
Will be back again cos the staff all smashed it !!
Pros:

Location was good & staff on point!

Cons:

No a/c, and dodgy shower n bath knobs but shower was quite powerful! They also need to top-up soap dispensers. The bed sheets weir a bit ‘funky stained’ and they forgot to put doors back on the wardrobe, luckily we had no moths…sorry but just saying.

2026-08-13 • via Nuitee
C
colin • solo_traveller • gb
10
2026-08-13 • via Nuitee
S
Stephen • couple • gb
9
2026-08-12 • via Nuitee
C
Craig • family_with_children • gb
7
2026-08-12 • via Nuitee
P
Patricia • solo_traveller • gb
2
they are naughty
Pros:

---

Cons:

We celebrated my birthday at the hotel and I bought the cake for £130 and unfortunately they wouldn't let us put it in the fridge, I wanted to bring it home but unfortunately I had to throw it in the bin because it was spoiled and I didn't even get a fork to taste my own cake. I had to find a nearby shop to buy a fork. I'm very sad, I'll choose a different hotel next time.

2026-08-12 • via Nuitee
M
Martin • solo_traveller • de
8
Schöner englischer Charme
Pros:

Der Ausblick, die freundlichen Mitarbeiter,

Cons:

Mit dieser Art von Armatur in der Dusche war es sehr schwierig die gewünschte Wassertemperatur einzustellen

2026-08-11 • via Nuitee
P
Philip • extended_group • gb
6
2026-08-11 • via Nuitee
R
Rachel • couple • gb
5
2026-08-11 • via Nuitee
S
Stuart • couple • gb
7
2026-08-10 • via Nuitee
B
Barry • family_with_children • gb
8
2026-08-10 • via Nuitee
D
Duncan • solo_traveller • gb
10
GREAT FOR THE DARTS
Pros:

3nd time staying for the darts 15 min walk to Winter Gardens , cant really fault it ,great to get a sea view again ..

Cons:

Curtains need attention

2026-08-10 • via Nuitee
S
Sean • couple • gb
5
Very disappointed
Pros:

Breakfast was okay.

Cons:

Room was very expensive for the size of it and bathroom very dated.
Couldn't get the shower water temperature right...it was either boiling hot or freezing cold.

2026-08-10 • via Nuitee
M
Melanie • solo_traveller • gb
9
Pros:

Helpful, approachable staff
Welcome
Location
Breakfast
Views

Cons:

Discoloured bathroom grouting

2026-08-10 • via Nuitee