Best Western Carlton Hotel

Hotels
•
Best Western
7.8 (3404 reviews)
282 North Promenade, Blackpool, England, FY1 2EZ , Blackpool , GB
44-844-3876213

listing image 1
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Pets allowed

Facilities

Front entrance ramp
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Dog-friendly
Cons:
Cleanliness issues
Small room size
Noise from other guests

Categories

Cleanliness
6.55
There are multiple mentions of cleanliness issues, including mold and stains in the rooms.
Service
8.55
Numerous reviews commend the staff for being friendly and helpful.
Location
8.55
Many reviews highlight the excellent location, close to tram stops and the city center.
Room Quality
7.05
Some rooms were noted as small and dated, with issues like bad smells.
Amenities
7.55
Basic amenities were mentioned positively, but some were lacking quality.
Value for Money
8.05
Given the price, many felt it offered decent value, despite some issues.
Food and Beverage
8.55
Breakfast and food options received favorable reviews for variety and quality.
Overall Experience
7.55
Overall experiences varied, but many were willing to return despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:45

Property Description

Discover seaside serenity at the Best Western Carlton Hotel, where comfort meets stunning views in the heart of Blackpool.

Beachfront Dining
Indulge your taste buds with local and international cuisine at our beachfront restaurant, complemented by 24-hour room service for those cozy nights in.

Exceptional Amenities
Stay connected with complimentary Wi-Fi and indulge in your favorite shows on flat-screen TVs available in each of our 60 well-appointed guest rooms.

Strategic Location
With major attractions like the famous Blackpool Tower and vibrant nightlife just moments away, you’ll never run out of adventures to explore.

Your unforgettable escape awaits—secure your stay at the Best Western Carlton Hotel today!

Important information:

  • Up to 6 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BLA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3404 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 7.55
D
Deborah • solo_traveller • gb
10
2026-05-16 • via Nuitee
A
Andrew • solo_traveller • gb
6
Ok for a night
Pros:

Great location and sea views

Cons:

Needs some TLC

2026-05-16 • via Nuitee
O
Olga • family_with_children • gb
10
2026-05-16 • via Nuitee
A
Andrew • extended_group • gb
8
Great value for money and nice staff.
Pros:

Great welcome. Very helpful. Nice and clean. Sea view. Easy to get to.

Cons:

Nothing

2026-05-16 • via Nuitee
M
Michelle • solo_traveller • gb
10
Be looking else where next time
Pros:

I love the hotel or should i say i did untill this last stay

Cons:

The breakfast this morning was very poor for the price for 12.50 i got next to nothing because it was not self service , also i have a mum of 76 and the rooms had no heating at night , i asked reception what time was the heating on she said it depends on room temprature , sorry but i worked in a hotel were they had thier own heating and dial on the wall if they got cold at night not every person has the same.body temprature and it blackpool it does get cold at night , i think it is not good price for a car who can charge a car for staying at the hotel 7.50 a night , and £15 a night for a dog , this stay after the 3rd time was a bit poor for me very costly in the bar also ,

2026-05-15 • via Nuitee
J
Jacqueline • solo_traveller • gb
6
2026-05-15 • via Nuitee
S
Sam • solo_traveller • gb
8
2026-05-15 • via Nuitee
F
Frazer • solo_traveller • gb
3
Terrible from start to finish.
Pros:

Nothing I can think of.

Cons:

Room smelt of stale urine coming from the shower.
Had to be moved to another room which hadn’t been cleaned properly with dirty bedding, mould on the bathroom walls and a broken window which meant I was kept awake all night with the road noise. In the morning had staff walk in on me whilst I was getting in the shower for no reason I know of.

2026-05-14 • via Nuitee
S
simon • couple • gb
5
Shabby, dismal stay – put us off Best Western
Pros:

Free parking

Cons:

This hotel is very typical of Blackpool in the worst way – a strange mix of fresh investment at the front and depressing neglect everywhere else. The reception and bar area have clearly had money spent on them and look decent enough, but once you leave that space the rest of the hotel feels run down and sad. Our room was in desperate need of updating: cracked tiles, visible mould, and a general feeling of age and lack of care rather than anything you could call “character”. It did not feel clean or comfortable.
The staff added to the negative impression. When I mentioned that our room was cold and the heating wasn’t on, I was simply told that the heating for the whole place had already been turned off. It was 10c. Later, when we had a takeaway delivered and I asked at reception for some cutlery to use in our room, I was met with a passive-aggressive response about it being a restaurant and that they “don’t accept outside food” – despite the fact I am a paying resident and was taking it to my room, not into the bar or restaurant. It was an unnecessarily hostile way to speak to a guest.
Breakfast only reinforced how little regard there seems to be for guests. While I was making tea, a member of staff physically squeezed in front of me with a breezy “just squeezing in” to grab what was clearly her own cuppa she’d made earlier. There was no apology, no “excuse me”, and no attempt to wait a few seconds for us to finish. It came across as rude and completely lacking in basic awareness of how to behave around guests.
Overall, the stay felt dismal – a tired, shabby hotel propped up by a refurbished lobby and bar, with odd, unhelpful staff and basic comfort issues that weren’t taken seriously. I would never stay here again and, on the back of this experience, I’ll think twice before booking any Best Western in future.

2026-05-13 • via Nuitee
A
Adam • solo_traveller • gb
8
2026-05-13 • via Nuitee
R
Robinson • solo_traveller • gb
9
2026-05-13 • via Nuitee
W
Webster • extended_group • gb
10
Excellent
Pros:

I would have benefitted from walk in shower. Otherwise all was excellent

Cons:

Shower over bath

2026-05-12 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-05-11 • via Nuitee
L
Lynne • couple • gb
7
2026-05-11 • via Nuitee
J
John • solo_traveller • gb
9
2026-05-11 • via Nuitee
V
Veale • solo_traveller • gb
10
Great
Pros:

nice staff very clean

Cons:

nothing it was ok

2026-05-11 • via Nuitee
R
Rebecca • family_with_children • gb
9
Brilliant!
Pros:

Totally surpassed our expectations - not only were the staff lovely and very dog friendly, but the room and cleanliness were spot on. And the bed super comfy. Location great too.

We went onto the Lake District afterwards where our room was 4x more expensive but it was very disappointing compared to the Carlton!!!

Cons:

N/A

2026-05-10 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-05-10 • via Nuitee
J
john martyn • extended_group • gb
6
hotel was adequate and good car parking facilities
Pros:

room clean and tea/coffee facilities/shower easy to operate/tv good

Cons:

food was not great

2026-05-09 • via Nuitee
C
Catherine • family_with_children • gb
10
Great place to stay!
Pros:

Lovely staff, spacious room with good lighting and a comfortable bed. Great location on the seafront with tram stop nearby. Nice bar area, restaurant and good breakfast. Dog friendly.

Cons:

Nothing

2026-05-08 • via Nuitee