Best Western Carlton Hotel

Hotels
•
Best Western
7.9 (4106 reviews)
North Promenade, Near Blackpool Station, Near Casino , Blackpool , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Clean rooms and comfortable beds
Good location with sea views and public transport nearby
Excellent and varied breakfast
On-site parking available
Cons:
Some rooms are small/tight and bathrooms feel dated
Parking can be charged, limited or messy
Occasional rude/unprofessional staff incidents
Dog-related smells in some bedrooms and pet-friendly policy
Expensive drinks in the bar and isolated bar cleanliness issues (fruit flies)

Categories

Cleanliness
8.2
Multiple guests repeatedly praised cleanliness of rooms and bedding; several mentions of very clean rooms and attentive cleaning staff. Some isolated cleanliness issues noted (bathroom grime, occasional fruit flies and a dog-related smell in some rooms).
Service
8.7
Service is a strong point overall: many reviews describe staff as friendly, helpful, attentive and obliging (including a praised chef). A few negative incidents (one rude/swearing receptionist, reports of staff avoiding contact) are isolated but reduce the perfect score.
Location
8.4
Location frequently praised: seaside/sea views, quiet area with tram nearby and easy access. Some rooms had poor views or overlooked a car park with rubbish, but location generally a positive.
Room Quality
7.1
Mixed room quality: many report comfortable beds and clean rooms, but multiple guests noted small/tight rooms (family rooms or advertised rooms not matching expectations), dated bathrooms, and rooms that need revamping.
Amenities
7.9
Amenities are adequate: breakfast service is strong and consistent, parking is available (often charged) and fans provided when needed. Some negatives around bar cleanliness (fruit flies) and parking availability/condition.
Value for Money
7
Perceived value is average-to-slightly-below: positive cleanliness and service help value, but extra charges for parking, pricey drinks in the bar, and small/dated rooms lower perceived value for some guests.
Food and Beverage
8.3
Food and beverage generally rated well: excellent and varied breakfasts, good dinner options noted. Some issues reported with bar (fruit flies) and drinks prices being high for guests staying in.
Overall Experience
7.6
Overall stays are positive for many guests (would stay again, great short breaks) due to friendly staff, cleanliness and good breakfast; however isolated negatives (rude staff, dog smell, small rooms, parking problems) temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:33

Property Description

Stunning Views and Modern Comforts

Luxurious Accommodations: Enjoy modern rooms with flat-screen TVs, en-suite bathrooms, and beautiful sea views. Accessible rooms are conveniently located on the ground floor for ease of use.

Delicious Dining Options: Indulge in a variety of culinary delights at the hotel's restaurant, from hearty breakfasts to vegan and vegetarian dishes. Sip on a glass of wine while admiring Blackpool's sunsets or cozy up by the fireplace in the bar.

Convenient Location: Situated at the northern end of Blackpool Promenade, the hotel is just a short walk from the town centre and major attractions like the Winter Gardens and Blackpool Tower. Plus, with free WiFi and dog-friendly accommodations, the Carlton Hotel offers something for everyone.

Book your stay at the Best Western Carlton Hotel now for a memorable Blackpool experience.

Important information:

Smoking is not permitted on the premises. Fines apply when found in breach of this policy.

When travelling with pets, please note that an extra charge of £15 per dog, per night applies.

'Parking is available onsite on a first come, first served basis (no reservations possible) and a charge of £7.50 per night applies.'This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BLA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 4106 reviews
Cleanliness: 8.2
Service: 8.7
Location: 8.4
Room Quality: 7.1
Amenities: 7.9
Value for Money: 7
Food and Beverage: 8.3
Overall Experience: 7.6
T
Tracey • couple • gb
7
2026-09-19 • via Nuitee
T
Teresa • solo_traveller • gb
10
2026-09-19 • via Nuitee
B
Bourne • solo_traveller • gb
9
Home from home
Pros:

Polite and curtious staff going extra mile

Cons:

Noise from traffic going past room no drawers in room

2026-09-18 • via Nuitee
A
Andrew • solo_traveller • gb
5
Pros:

It was clean inside and the location was very good.

Cons:

That I needed to use my credit card for pre authorisation when I have already paid in full in advance before arriving. They have asked me to pay £25 if I was coming 30 minutes before checking time. The car park was extra charge. As soon as you walked into the hotel you where greeted by a squad of dogs. Okay it is a dog friendly hotel but I was not thinking I would have be a spa hotel for dogs and not for people. As soon as you walked in there were treats and water for dogs and not for people. The receptionist I don't think knew how to count as we needed to ask in 7 days stay to active the card 5 times. We travel quite a lot and never happened to us. Breakfast is even worst. We had every day breakfast and everyday they asked us if we have had breakfast with them before. I thought that the staff had memories loss, especially that they have seen us every day and different time of the day.

2026-09-18 • via Nuitee
L
Lyn • couple • gb
8
Enjoyed
Pros:

Friendly

Cons:

Too warm in bed room

2026-09-18 • via Nuitee
A
Alex • couple • gb
9
We stayed on ngiht. Clean and pleasant and having parking available was handy
Pros:

Location loveky

Cons:

£7.50 for parking until midday next day. Until 2/3pm would have been a useful and welcome touch.

2026-09-18 • via Nuitee
K
Kate • solo_traveller • gb
7
Pros:

Staff really made it, very friendly and helpful

Cons:

Rooms are tired and could do with some updating. Bed was very hard

2026-09-17 • via Nuitee
L
Lesley M • couple • gb
9
Delightful family friendly accommodation
Pros:

We like the hospitality at the Carlton Hotel, and we always ask for a room near to a lift and parking outside, although the Hotel parking has an additional charge per night stayed.
The location is ideal as it is near to the seafront just over the road, and near to the shopping centre at Blackpool. If you don't wish to travel by car, there is a tram stop in front of the Hotel.
Our room, although on the small size was comfortable and clean, and close to a lift.
We were happy about the price of the accommodation, as breakfast was included, and the tables are situated by spacious windows with sea views. There is also a lovely outside terrace where there are tables and chairs provided for guests to enjoy sitting outside.
The meals are nicely presented and cooked well, and there is a varied menu including a Specials Menu of the day.
We would recommend this accommodation.

Cons:

There was nothing significant, a small issue with the plumbing, that is the water in the bathroom basin took a long time to drain, but this issue was reported to the staff for attention.

2026-09-17 • via Nuitee
M
Mark • solo_traveller • gb
10
Review from a father and his little girl
Pros:

Lovely room, food was great, staff friendly and approachable.

Tram stop pretty much on the doorstep, as well as access to the beach.

Already recommended to friends and family.

Cons:

No complaints, my 7 year old also loved the place and didn't want to leave.

2026-09-17 • via Nuitee
E
Emily • family_with_children • gb
7
Staff make the place.
Pros:

I lost my credit card and realised when I got home. Staff went out of their way to look for it, found it and kept it safe. They genuinely cared about the predicament that this cause for me and were really supportive and kind. Thank you

2026-09-17 • via Nuitee
M
Mark • couple • gb
10
Excellent and enjoyable stay
Pros:

Very clean and staff very friendly a d helps

Cons:

Nothing

2026-09-17 • via Nuitee
S
Stacey • solo_traveller • gb
10
2026-09-17 • via Nuitee
J
Julia • extended_group • gb
10
From start to finish all staff were excellent the dog was welcomed by all staff
Pros:

Fast and efficient and perfect for a tram stop

Cons:

The high backed chairs in lobby need to be smaller backed

2026-09-16 • via Nuitee
S
Sue • extended_group • gb
4
2026-09-16 • via Nuitee
T
THOMAS • solo_traveller • gb
10
Pros:

Everything was good

Cons:

Nothing

2026-09-16 • via Nuitee
S
Samantha • solo_traveller • gb
10
Pros:

View. Parking.
Location by trams.
Helpfull staff.
Lovely room clean.
Bathroom looked new.
Great beds.
Even borrowed us bucket and spade.
Breakfast exceptional..
Loved that we had bath robes

Cons:

Loved it all.
Had a bit of a wait for someone to come to reception.
It was very busy

2026-09-16 • via Nuitee
N
Natalie • family_with_children • gb
2
Cons:

Vile hotel, room covered in sand flies, whilst I appreciate it’s a problem due to weather, hotel refused to spray the room and my young daughter had to sleep on the floor. We were moved after the first night but hotel refused to refund for our first nights stay.
Flies were all over the bed and even coming up from the toilet.

2026-09-15 • via Nuitee
P
Paul • couple • gb
5
Cons:

Booking.com hid daily £7.50 parking Charge

2026-09-15 • via Nuitee
K
Kirsty • solo_traveller • gb
8
2026-09-15 • via Nuitee
M
Margaret • solo_traveller • gb
6
2026-09-15 • via Nuitee