Best Western Carlton Hotel

Hotels
•
Best Western
7.9 (4106 reviews)
North Promenade, Near Blackpool Station, Near Casino , Blackpool , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Clean rooms and comfortable beds
Good location with sea views and public transport nearby
Excellent and varied breakfast
On-site parking available
Cons:
Some rooms are small/tight and bathrooms feel dated
Parking can be charged, limited or messy
Occasional rude/unprofessional staff incidents
Dog-related smells in some bedrooms and pet-friendly policy
Expensive drinks in the bar and isolated bar cleanliness issues (fruit flies)

Categories

Cleanliness
8.2
Multiple guests repeatedly praised cleanliness of rooms and bedding; several mentions of very clean rooms and attentive cleaning staff. Some isolated cleanliness issues noted (bathroom grime, occasional fruit flies and a dog-related smell in some rooms).
Service
8.7
Service is a strong point overall: many reviews describe staff as friendly, helpful, attentive and obliging (including a praised chef). A few negative incidents (one rude/swearing receptionist, reports of staff avoiding contact) are isolated but reduce the perfect score.
Location
8.4
Location frequently praised: seaside/sea views, quiet area with tram nearby and easy access. Some rooms had poor views or overlooked a car park with rubbish, but location generally a positive.
Room Quality
7.1
Mixed room quality: many report comfortable beds and clean rooms, but multiple guests noted small/tight rooms (family rooms or advertised rooms not matching expectations), dated bathrooms, and rooms that need revamping.
Amenities
7.9
Amenities are adequate: breakfast service is strong and consistent, parking is available (often charged) and fans provided when needed. Some negatives around bar cleanliness (fruit flies) and parking availability/condition.
Value for Money
7
Perceived value is average-to-slightly-below: positive cleanliness and service help value, but extra charges for parking, pricey drinks in the bar, and small/dated rooms lower perceived value for some guests.
Food and Beverage
8.3
Food and beverage generally rated well: excellent and varied breakfasts, good dinner options noted. Some issues reported with bar (fruit flies) and drinks prices being high for guests staying in.
Overall Experience
7.6
Overall stays are positive for many guests (would stay again, great short breaks) due to friendly staff, cleanliness and good breakfast; however isolated negatives (rude staff, dog smell, small rooms, parking problems) temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:33

Property Description

Stunning Views and Modern Comforts

Luxurious Accommodations: Enjoy modern rooms with flat-screen TVs, en-suite bathrooms, and beautiful sea views. Accessible rooms are conveniently located on the ground floor for ease of use.

Delicious Dining Options: Indulge in a variety of culinary delights at the hotel's restaurant, from hearty breakfasts to vegan and vegetarian dishes. Sip on a glass of wine while admiring Blackpool's sunsets or cozy up by the fireplace in the bar.

Convenient Location: Situated at the northern end of Blackpool Promenade, the hotel is just a short walk from the town centre and major attractions like the Winter Gardens and Blackpool Tower. Plus, with free WiFi and dog-friendly accommodations, the Carlton Hotel offers something for everyone.

Book your stay at the Best Western Carlton Hotel now for a memorable Blackpool experience.

Important information:

Smoking is not permitted on the premises. Fines apply when found in breach of this policy.

When travelling with pets, please note that an extra charge of £15 per dog, per night applies.

'Parking is available onsite on a first come, first served basis (no reservations possible) and a charge of £7.50 per night applies.'This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BLA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 4106 reviews
Cleanliness: 8.2
Service: 8.7
Location: 8.4
Room Quality: 7.1
Amenities: 7.9
Value for Money: 7
Food and Beverage: 8.3
Overall Experience: 7.6
N
Nadine • family_with_children • gb
10
Best western hotel met our needs thank you
Pros:

Liked the fact that you could take our furry babies with us.
Liked the fact they the family rooms were adequate for our needs

Cons:

We got charged a little more than what was advertised not sure why as we had paid individual for our dog and parking

2026-08-29 • via Nuitee
K
Kuljit • family_with_children • gb
9
2026-08-29 • via Nuitee
D
Derek • family_with_children • gb
10
2026-08-28 • via Nuitee
D
David andrew • family_with_children • gb
9
2026-08-28 • via Nuitee
C
Calum • couple • gb
9
Perfect for a visit to all the amenities. Great service and good food
Pros:

Good parking , walkable to all amenities. Lovely staff.

Cons:

All great

2026-08-28 • via Nuitee
J
Jean-Francois • solo_traveller • be
7
2026-08-28 • via Nuitee
H
Hafsa • family_with_children • gb
10
Great service great hotel highly recommend
Pros:

Clean, excellent service, staff very polite and attentive

2026-08-28 • via Nuitee
D
degg • family_with_children • gb
3
Would not recommend unless they did something about it or supplied fly killer
Pros:

Everything was good

Cons:

Midges covered the windows and sill also covering the beds wall and ceiling and been bitten by them. We were told they couldn't do anything about them and go buy some fly killer

2026-08-27 • via Nuitee
M
McKenzie • couple • gb
10
Nice place to stay with great views
Pros:

Excellent options for Gluten Free Food

Cons:

To many midges outside hotel

2026-08-27 • via Nuitee
S
Sarah • couple • gb
7
2026-08-27 • via Nuitee
J
Jennifer • solo_traveller • gb
9
Cons:

Wasn't keen on being in a disabled room

2026-08-27 • via Nuitee
M
Margaret • solo_traveller • gb
9
Pros:

Comfy bed and very clean bath a bit high to get in shower but managed

Cons:

Meals were expensive

2026-08-26 • via Nuitee
R
Rumrat • couple • gb
9
2026-08-26 • via Nuitee
H
Herb • solo_traveller • gb
10
2026-08-26 • via Nuitee
H
Hannah • family_with_children • gb
5
We had a great time… OUT OF THE ROOM!
Pros:

Hotel reception is nice, staff are friendly. Rooms on another hand are awful, cleaning staff are not monitored and supervisors are not preforming checks.

Cons:

Room was extremely dirty, toothpaste on the mirror and floor from previous guest. Pubic hairs in the bath, shower curtain dirty, floor towel dirty left from previous guest and re hung for us, not acceptable. Silicone around bath mouldy and myself and children were discussed. Dirty disgusting fan in the room that had never been cleaned, luckily we did not need. Bedside tables covered with dust, wardrobe also dusty. Bed is not level so feet are higher than head when led down. Room layout is odd and made to sign a disclaimer about a step in the room into the bathroom on check in prior to even seeing it. Caused havoc with the kids and us parents, well all stubbed our toes badly and not ideal at all because your guaranteed to do a lot of walking in Blackpool. This room is not suitable for a family. Temperature for shower is temperamental and we all suffered from constant changing temperatures from burning to freezing. We spent as little time as possible in our room and felt let down. We avoided having breakfast, dinner or lunch and spending any other money in the premises because we did not feel the hotel deserved any other custom from us, we paid a high price for a poor quality room. We will in future avoid all Best Western hotels when booking a holiday.

2026-08-26 • via Nuitee
F
Foster • solo_traveller • gb
7
2026-08-25 • via Nuitee
V
vincent • couple • gb
9
Very good.
Pros:

Very good breakfast, very good bed.

2026-08-25 • via Nuitee
A
Abi • extended_group • gb
4
2026-08-25 • via Nuitee
R
Ryan • extended_group • gb
7
2026-08-25 • via Nuitee
M
MCWA • solo_traveller • nl
9
Mooi zeezicht
Pros:

Ruime kamer met leuk uitzicht over de zee
Aardig personeel
Nostalgisch hotel aan de boulevard met hedendaags comfort

Cons:

De douche was interessant

2026-08-24 • via Nuitee