Palacina The Residence & The Suites

Hotels
The Zanzibar Collection
9.2 (83 reviews)
Palacina Court, Kitale Lane, Off Dennis Pritt Road, Nairobi, 00100 , Nairobi , KE

Facilities

Fitness facilities
Area shuttle (surcharge)
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location

Categories

Cleanliness
9.16
Standard quality for this hotel tier.
Service
9.63
Staff was exceedingly kind and went out of their way to help.
Location
9.17
Nice and safe location in a busy city.
Room Quality
9.12
Lovely rooms with nice linens and mosquito netting.
Amenities
9.15
Swimming pool and health club facilities were great.
Value for Money
8.61
Good value for the amenities and service provided.
Food and Beverage
9.16
Great breakfast with a variety of options.
Overall Experience
9.63
A glorious place to stay and experience Kenyan hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:40

Property Description

Luxurious Amenities
Indulge in onsite massages and facials, relax by the outdoor and indoor pools, or unwind in the steam room.

Dining and Entertainment
Savor international cuisine at Palacina Bistro, enjoy room service, and mingle at the daily complimentary reception.

Convenience and Comfort
Benefit from a 24-hour business center, concierge services, and complimentary Wi-Fi. Book this Nairobi gem for a memorable stay.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

9.2
Based on 83 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 9.63
D
Denise
10
Pros:

Lovely Palacine. Great staff, beautiful rooms, yummy breakfast. Great location . Thank you

2025-10-04 via Nuitee
D
David partner
10
Pros:

This is a glorious place to stay when in Nairobi. It’s just a tranquil oasis with incredibly friendly staff, amazing food (we’re vegetarians), and astonishingly spacious comfortable rooms. We had a huge balcony which overlooked beautiful trees and were woken up by bird song every morning. The facilities are great - swimming pool, health club, etc. But it is the staff that make us feel so welcome and at home… Samson at reception was especially thoughtful and engaging and I had great conversations with driver David.

2025-09-07 via Nuitee
N
Nadia
10
Pros:

Beautiful property

2025-08-29 via Nuitee
D
Deborah
10
Little piece of paradise in the big city
Pros:

The hotel is beautiful and our room was lovely. We had a great king size canopy bed with nice linens and mosquito netting. We also had a living room and balcony overlooking a lush garden. The restaurant is nicely appointed but lacks a bit for lunch and dinner, however the breakfast is quite good with so many fresh fruits and made to order omelets. Very nice and safe location.

2025-08-18 via Nuitee
K
KennethL
10
Pros:

The staff was very helpful in all aspects if anything was needed or if there was any problem they were on the job wuickly to remedy the situation... great place to stay..

2025-08-12 via Nuitee
R
Rohit family
10
Pros:

This is an excellent hotel in a safe area of Nairobi
It is tastefully decorated with large well decorated rooms.
The staff was proper
I will stay there again

2025-07-21 via Nuitee
J
Joseph family
10
Pros:

This hotel is amazing! Everything from the big, fluffy white towels and crisp, clean white sheets to the wide array of tasty food they served for breakfast, everything was wonderful! The property was beautiful! I forgot I was in the middle of a busy city and felt like I was in a small oasis surrounded by the lush palm trees and vibrant landscaping. Every single staff member we came across was exceedingly kind and went out of their way to help however they could. They all welcomed us each day with a wide smile and a kind word. The amenities such as the pool and the fitness center were well kept and had everything we needed. We were able to utilize the small kitchen and the nearby grocery store to supplement some of our meals during our stay. I highly recommend this place! You won’t be disappointed! Choose Palacina and feel the sweet Kenyan hospitality!

2025-07-20 via Nuitee
J
Joseph family
10
Pros:

Beautiful room, very friendly staff, quiet area. I would highly recommend this hotel

2025-07-13 via Nuitee
D
Deborah Yarbrough
10
Pros:

Amazing! Great accommodation, Great service, Great food!!!

2025-06-18 via Nuitee
D
Deborah Yarbrough
10
Pros:

Outstanding Guest services from EVERYONE. The entire staff was polite, attentive, helpful, beautiful smiles. They provided information as needed, directions, suggestions and anything else We needed.
They accommodations were wonderful, access to food, transportation was only a few steps away. I felt relaxed and very happy & safe.

2025-06-06 via Nuitee
T
Titus
10
Pros:

Exquisite!

2025-05-27 via Nuitee
H
Hugh family
10
Pros:

A lovely quiet oasis

2025-03-09 via Nuitee
M
Mary
10
Excellent stay
Pros:

Very comfortable room, cleanlinees standards were commendable. The service personnel were helpful and friendly. The check in and check out processes were pretty straight forward and smooth. The food was excellent for the breakfast every morning. The location of the hotel / suites is also really nice and quiet.

2025-03-07 via Nuitee
V
Verified traveler
10
Peaceful, convenient modern suites
Pros:

Fantastically comfortable beds, excellent staff and a lovely suite. Very peaceful location with 2 pools but only 15 mins from Wilson airport and striking distance of Blixen Museum, Carnivore and the Giraffe Sanctuary.

2025-02-28 via Nuitee
A
Ann partner
10
Pros:

Love this hotel, was last there in 2020.
Food great, staff top class, best place to stay.

2025-01-14 via Nuitee
K
Kay
10
Great facility with excellent service
Pros:

We totally enjoyed our stay at Palacina. We got a great room. The lap pool was fantastic. We would like to commend Andrea and her team for excellent service. You made our stay wonderful.

2025-01-02 via Nuitee
C
Caron
10
Tropical oasis in middle of Nairobi
Pros:

Amazing condo/ hotel! Beautifully decorated

2024-12-28 via Nuitee
D
David
10
Relax into Nairobi at Paladins
Pros:

Fantastic property and attentive staff. Enjoyed the breakfast each day and lunch/dinner options were excellent.

2024-12-23 via Nuitee
E
Edwin partner
10
Pros:

Nairobi’s ONLY hidden GEM!

2024-11-11 via Nuitee
R
Rakesh
10
Pros:

Beautiful, tranquil place, spacious rooms, wonderful staff and service. I have many choices but this is my regular place in Nairobi. Only wish they had a wider range of vegetarian options in the menu.

2024-10-28 via Nuitee