Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Some noise from street
Bathroom privacy
Need for room upgrades

Categories

Cleanliness
8.06
Overall clean but some facilities could be improved.
Service
8.53
Friendly staff and responsive service.
Location
9.07
Great central location, very convenient.
Room Quality
7.52
Rooms need improvement; some are outdated.
Amenities
8.05
Standard amenities but nothing exceptional.
Value for Money
8.31
Fair value considering the location and service.
Food and Beverage
8.56
Good breakfast options and decent restaurant.
Overall Experience
8.33
A pleasant stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:35

Property Description

Central Location and Charming Courtyard
Located just a 5 minutes’ walk from Mexico City Cathedral and the Zócalo Main Square, Hotel Isabel boasts a prime location for exploring the city. The central courtyard with columns adds a touch of charm to your stay.

Comfortable Rooms with Various Amenities
Each room at Hotel Isabel is equipped with a laptop safe, sofa, and cable TV for your convenience. Choose from rooms with private or shared bathrooms, and some even offer a balcony for a lovely view.

Convenient Services and Dining Options
Enjoy the convenience of a restaurant and bar on-site, along with room service and the option for packed lunches. Need assistance? The hotel offers luggage storage, a tour desk, and an airport shuttle service for an added fee.

Book your stay at Hotel Isabel now for a memorable experience in Mexico City!

Important information:

Reservations of more than 1 room will require a deposit or transfer. Reservations of more than 5 nights will require a deposit or transfer. Reservations made for a high season will require a deposit or transfer. The establishment will contact you to provide you with bank details. Reservations with a deposit generated can cancel their reservation 48 hours before the arrival to avoid the penalty of the total reservation. The deposit is charged as a cancellation penalty. The allocation of balconies in some rooms is subject to availability at check-in. Visitors are not allowed in the rooms, access to the room is only for registered guests. It is imperative the presentation and registration of the official identification of all the people who will stay, in the case of minors, it will be their CURP.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.3
Based on 762 reviews
Cleanliness: 8.06
Service: 8.53
Location: 9.07
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.31
Food and Beverage: 8.56
Overall Experience: 8.33
A
Ana Dulia solo_traveller mx
1
2026-08-29 via Nuitee
D
Dan solo_traveller se
7
2026-08-28 via Nuitee
R
Rodolfo couple mx
10
Perfecto
2026-08-26 via Nuitee
M
María de los Angeles extended_group sv
9
2026-08-24 via Nuitee
S
Sarah family_with_children ch
7
2026-08-22 via Nuitee
S
STEVE solo_traveller gb
6
Great location but understand the shared toolet\shower block can unavailable in the AM.
Pros:

Location is gaming centro historic.

Cons:

Lift wasn’t working and queue for shared shower and toilet in morning

2026-08-22 via Nuitee
L
Laparra extended_group gt
5
2026-08-20 via Nuitee
S
Susy S.C. solo_traveller mx
10
2026-08-19 via Nuitee
E
Elías couple mx
9
genial
Pros:

habitacion con balcon , baño amplio

Cons:

todo bien

2026-08-19 via Nuitee
A
ALVAREZ solo_traveller mx
9
2026-08-18 via Nuitee
M
Mario solo_traveller sv
7
2026-08-18 via Nuitee
S
Susanne solo_traveller ca
10
Pros:

We stay at this hotel every time we come to Mexico City. We love the location, the high ceilings and it being so uniquely mexican. Plus, the bar within the hotel is super friendly with great botanas.

It's super clean with huge rooms but the bathrooms are a bit dated if that's something people feel is important.

2026-08-17 via Nuitee
M
Mayra solo_traveller cr
5
Pros:

La ubicación

Cons:

Muchas cosas

2026-08-15 via Nuitee
L
Laura.xx solo_traveller it
9
Pros:

La posizione e l'atmosfera tipica. Siamo arrivati di notte e ci hanno accolto senza problemi. C'è un bel servizio di deposito bagagli. Le stanze sono vecchiotte ma caratteristiche e pulite

2026-08-14 via Nuitee
G
Guadalupe Cassiel Villeda Lavastida solo_traveller mx
7
Pros:

La ubicación.

Cons:

Que no todas las habitaciones tuvieran baño privado y que no se respetó la hora del check-in, la recorrieron hasta las 3 p.m. porque según eso hacen en temporada alta.

2026-08-14 via Nuitee
C
Christoph family_with_children de
8
Super Lage, einfach, aber trotzdem besonders empfehlenswert
Pros:

Sehr gute Lage, großes Zimmer, stilvolles Gebäude, einfach, aber trotzdem total zufriedenstellend, Restaurant im Erdgeschoss, nächstes Mal auf jeden Fall wieder

2026-08-11 via Nuitee
C
Carlos Bautista family_with_children mx
7
2026-08-10 via Nuitee
D
Dulce Anahí solo_traveller mx
10
Pros:

Excelente ubicación, Instalaciones limpias.

Cons:

Un integrante del personal en una ocasión se portó cortante respecto a abrir la puerta cuando volvimos por la noche, salvo este incidente todo el personal fué excelente.

2026-08-10 via Nuitee
M
martínez callejas couple co
9
Cómodo y acogedor
Pros:

Cómodo y bien ubicado

Cons:

En general está muy bien

2026-08-09 via Nuitee
E
Edith solo_traveller mx
10
2026-08-07 via Nuitee