Quality Inn & Suites Des Moines - Merle Hay Road

Hotels
Choice Hotels International
7.4 (254 reviews)
4995 Merle Hay Rd, Des Moines, Iowa, 50322 , Des Moines , US

Children allowed
Pets allowed

Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Continental breakfast
Designated smoking area
Free breakfast
Free newspapers in lobby
Express check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for price
Convenient location
Cons:
Poor cleanliness
Service inconsistencies
Breakfast quality issues

Categories

Cleanliness
5.65
Multiple reviews highlighted poor cleanliness and maintenance issues in the rooms.
Service
7.65
While some guests found the service lacking, others reported helpful staff.
Location
8.65
Guests appreciated the convenient location and access to nearby amenities.
Room Quality
7.65
Room quality varied with reports of cleanliness issues, but some rooms were enjoyable.
Amenities
6.65
Limited positive comments on amenities; some basic facilities noted.
Value for Money
8.65
Guests noted good value considering the price point of the hotel.
Food and Beverage
6.65
Breakfast quality was mentioned as needing improvement.
Overall Experience
7.65
Mixed reviews with both positive and negative experiences reported during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:53

Property Description

Welcome to Quality Inn & Suites Des Moines - Merle Hay Road, where comfort meets convenience in the heart of Des Moines!

Exceptional Comfort: Experience a restful stay in our 116 air-conditioned rooms, equipped with modern amenities like refrigerators and LCD televisions to ensure you feel right at home.

Prime Location: Centrally located, we're just minutes away from popular attractions such as Casey's Center, Jordan Creek Town Center, and Merle Hay Mall, making it easy for you to explore the best of Des Moines.

Incredible Amenities: Start your day with a complimentary continental breakfast, unwind in our indoor pool, and enjoy free Wi-Fi throughout the hotel. Our 24-hour business center and express check-out ensure a seamless stay for both leisure and business travelers.

Don’t miss out on a wonderful experience; book your stay at Quality Inn & Suites Des Moines - Merle Hay Road today!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

7.4
Based on 254 reviews
Cleanliness: 5.65
Service: 7.65
Location: 8.65
Room Quality: 7.65
Amenities: 6.65
Value for Money: 8.65
Food and Beverage: 6.65
Overall Experience: 7.65
M
Meghan partner
8
Pros:

Decent hotel for a decent price. We would stay again. The area was ok, a couple food options in walking distance. We hated the small pillows, but managed ok. Easy check in and check out

2025-10-12 via Nuitee
K
Kathryn partner
4
Pros:

Our bathroom didn’t have a fan so after showering our room got all steamy and in the morning there wasn’t much out for breakfast. We had to go out and get food due to not getting much available at the hotel. Not happy about that.

2025-10-11 via Nuitee
D
Daniel
8
Pros:

Loud highway nearby. Friendly staff, hotel needs to be refurbished.

2025-10-11 via Nuitee
R
renee
10
Quick stop
Pros:

Quick over night stop was nice hotel felt safe and clean rooms

2025-10-06 via Nuitee
P
Pierre-Damien
10
Pros:

It’s snear a Macdindldvsccurnvrf

2025-10-05 via Nuitee
J
Josah
4
Pros:

The room had a used bar of soap left in the shower, makeup stains on the washcloths, peanuts scattered around on the floor and beef sticks left in the freezer. We could also hear every car in the parking lot and on the road.

2025-10-05 via Nuitee
L
Larry
10
Pros:

As expected, it was an excellent stay.

2025-10-02 via Nuitee
N
Nurija
10
Pros:

b nv

2025-09-30 via Nuitee
R
Rose
6
Pros:

There was not an elevator. I don’t understand why there wasn't an ice machine on all the floors.
Room could use some touch up paint and more detailed dusting aka cleaning. There was blood or dark ketchup on the wall. We didn’t touch it.

2025-09-29 via Nuitee
S
Smail
2
Pros:

Very bad service

2025-09-28 via Nuitee
A
Allison
6
Pros:

It was just ok.

2025-09-28 via Nuitee
M
Matthew family_with_children
10
Pros:

GREAT hospitality!

2025-09-28 via Nuitee
T
Tasha friends
4
Pros:

The first room we got had broken glass and hair on the bathroom floor and what looked like pee on the wall by the front door. We reported it to the staff and she said that's what you get when your fine taking a smoking room. The second room non-smoking had a dirty bathroom but better then the last

2025-09-27 via Nuitee
J
Jeff
8
Pros:

Staff was very helpful.

2025-09-24 via Nuitee
L
Laura
10
Pros:

Location

2025-09-23 via Nuitee
C
Cari family
8
Pros:

Easy access and near shopping stores and food

2025-09-21 via Nuitee
J
Juan partner
10
Pros:

Everything was good.

2025-09-21 via Nuitee
D
Danielle
8
Pros:

Clean laundry facilities

2025-09-19 via Nuitee
C
Cadjos
10
Pros:

Very clean room

2025-09-18 via Nuitee
R
Robert
10
Great stay at Quality INN in DesMoines
Pros:

Very nice underpriced clean hotel with nice shower, comfortable bed, enjoyable pool andgood breakfast with eggs, sausage & granola.

2025-09-17 via Nuitee