Quality Inn & Suites Des Moines - Merle Hay Road

Hotels
•
Choice Hotels International
6.8 (254 reviews)
4995 Merle Hay Rd, Des Moines, Iowa, 50322 , Urbandale , US
+1 515-278-2381

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Children allowed
Pets allowed

Facilities

Free breakfast
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
Wheelchair accessible parking
24-hour business center
Free self parking
Computer station
Pool sun loungers
Free continental breakfast
See all facilities

Review Highlights

Pros:
Good value / underpriced
Convenient location near shopping and food
Some helpful and friendly staff
Occasional good breakfast and usable pool
Clean laundry facilities reported
Comfortable beds in several reviews
Cons:
Frequent cleanliness problems (stains, hair, debris, musty rooms)
Rooms in need of refurbishment
Noise from nearby highway and parking lot
Inconsistent breakfast offerings and limited gluten-free options
Deposit/refund and service resolution issues
Lack of elevator and no ice on some floors

Categories

Cleanliness
3.5
Numerous reports of dirty rooms: used soap in shower, hair and makeup stains, peanuts and food debris on floors, blood/unknown stains on walls, musty/damp rooms and plugged toilets not promptly cleaned — overall poor cleanliness.
Service
7
Mixed: several reviewers praised helpful and friendly staff and great hospitality, while others reported poor service, language barriers and unresolved issues (deposit/refund problems, slow maintenance).
Location
7.5
Generally convenient: near shopping, food options and easy access; some noise complaints from a nearby highway and parking lot but location is seen as a positive for price-sensitive guests.
Room Quality
6.5
Mixed condition: some comfortable beds and good showers reported, but other rooms had broken glass, stains, hair, small pillows, musty/damp smells and visible wear needing refurbishment.
Amenities
7
Some amenities are positive (pool, enjoyable breakfast in some reports, clean laundry facilities) but lacking elevator/ice on floors and inconsistent breakfast offerings; overall adequate but uneven.
Value for Money
8
Several reviewers noted the hotel is underpriced and a good value for location and price despite issues; good option for budget travelers.
Food and Beverage
6.5
Inconsistent breakfast: some guests enjoyed a good breakfast (eggs, sausage, granola), others found limited options and lack of gluten-free choices — generally average.
Overall Experience
8.4
Overall stays are mixed but often acceptable for budget travelers: positives include value, convenient location and occasional good breakfast/pool; significant cleanliness and occasional service problems lowered consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Welcome to Quality Inn & Suites Des Moines - Merle Hay Road, where comfort meets convenience in the heart of Des Moines!

Exceptional Comfort: Experience a restful stay in our 116 air-conditioned rooms, equipped with modern amenities like refrigerators and LCD televisions to ensure you feel right at home.

Prime Location: Centrally located, we're just minutes away from popular attractions such as Casey's Center, Jordan Creek Town Center, and Merle Hay Mall, making it easy for you to explore the best of Des Moines.

Incredible Amenities: Start your day with a complimentary continental breakfast, unwind in our indoor pool, and enjoy free Wi-Fi throughout the hotel. Our 24-hour business center and express check-out ensure a seamless stay for both leisure and business travelers.

Don’t miss out on a wonderful experience; book your stay at Quality Inn & Suites Des Moines - Merle Hay Road today!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

6.8
Based on 254 reviews
Cleanliness: 3.5
Service: 7
Location: 7.5
Room Quality: 6.5
Amenities: 7
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 8.4
M
Meghan • partner
8
Pros:

Decent hotel for a decent price. We would stay again. The area was ok, a couple food options in walking distance. We hated the small pillows, but managed ok. Easy check in and check out

2025-10-12 • via Nuitee
K
Kathryn • partner
4
Pros:

Our bathroom didn’t have a fan so after showering our room got all steamy and in the morning there wasn’t much out for breakfast. We had to go out and get food due to not getting much available at the hotel. Not happy about that.

2025-10-11 • via Nuitee
D
Daniel
8
Pros:

Loud highway nearby. Friendly staff, hotel needs to be refurbished.

2025-10-11 • via Nuitee
R
renee
10
Quick stop
Pros:

Quick over night stop was nice hotel felt safe and clean rooms

2025-10-06 • via Nuitee
P
Pierre-Damien
10
Pros:

It’s snear a Macdindldvsccurnvrf

2025-10-05 • via Nuitee
J
Josah
4
Pros:

The room had a used bar of soap left in the shower, makeup stains on the washcloths, peanuts scattered around on the floor and beef sticks left in the freezer. We could also hear every car in the parking lot and on the road.

2025-10-05 • via Nuitee
L
Larry
10
Pros:

As expected, it was an excellent stay.

2025-10-02 • via Nuitee
N
Nurija
10
Pros:

b nv

2025-09-30 • via Nuitee
R
Rose
6
Pros:

There was not an elevator. I don’t understand why there wasn't an ice machine on all the floors.
Room could use some touch up paint and more detailed dusting aka cleaning. There was blood or dark ketchup on the wall. We didn’t touch it.

2025-09-29 • via Nuitee
S
Smail
2
Pros:

Very bad service

2025-09-28 • via Nuitee
A
Allison
6
Pros:

It was just ok.

2025-09-28 • via Nuitee
M
Matthew • family_with_children
10
Pros:

GREAT hospitality!

2025-09-28 • via Nuitee
T
Tasha • friends
4
Pros:

The first room we got had broken glass and hair on the bathroom floor and what looked like pee on the wall by the front door. We reported it to the staff and she said that's what you get when your fine taking a smoking room. The second room non-smoking had a dirty bathroom but better then the last

2025-09-27 • via Nuitee
J
Jeff
8
Pros:

Staff was very helpful.

2025-09-24 • via Nuitee
L
Laura
10
Pros:

Location

2025-09-23 • via Nuitee
C
Cari • family
8
Pros:

Easy access and near shopping stores and food

2025-09-21 • via Nuitee
J
Juan • partner
10
Pros:

Everything was good.

2025-09-21 • via Nuitee
D
Danielle
8
Pros:

Clean laundry facilities

2025-09-19 • via Nuitee
C
Cadjos
10
Pros:

Very clean room

2025-09-18 • via Nuitee
R
Robert
10
Great stay at Quality INN in DesMoines
Pros:

Very nice underpriced clean hotel with nice shower, comfortable bed, enjoyable pool andgood breakfast with eggs, sausage & granola.

2025-09-17 • via Nuitee