SureStay Hotel by Best Western Summersville

Hotels
SureStay Hotel by Best Western
8 (655 reviews)
1203 Broad St , Summersville , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Cons:
Dated rooms
Limited breakfast options
Noise from outside or neighbors

Categories

Cleanliness
8.08
Multiple reviews praised cleanliness, but there were mentions of old facilities.
Service
8.55
Staff behavior was highlighted as friendly and helpful.
Location
8.59
Conveniently located, as noted in several reviews.
Room Quality
7.54
Rooms are clean but dated, with some mentions of noise.
Amenities
7.57
Amenities such as breakfast had mixed reviews; some were satisfied, others not.
Value for Money
8.53
Guests felt the price was good compared to their experience.
Food and Beverage
7.08
Breakfast options were noted to be limited, particularly for dietary restrictions.
Overall Experience
8.05
Overall stay was positive but with room for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:26

Property Description

Convenient Location
The SureStay Hotel by Best Western Summersville, West Virginia offers easy access to Interstate 79 and U.S. Route 19, making it a prime choice for travelers looking to explore the Appalachian Mountains and Summersville Lake.

Comfortable Accommodations
Guests can relax in spacious rooms complete with convenient amenities like coffee makers and cable TV, ensuring a comfortable stay during their travels.

Complimentary Amenities
Enjoy a range of complimentary perks including free high-speed wireless internet, continental breakfast, newspapers, and local phone calls, enhancing the overall value of your stay.

Ready to experience a seamless blend of convenience and comfort? Book your stay at SureStay Hotel Summersville now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 655 reviews
Cleanliness: 8.08
Service: 8.55
Location: 8.59
Room Quality: 7.54
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 7.08
Overall Experience: 8.05
J
Joseph solo_traveller us
9
2026-08-21 via Nuitee
L
Lyle solo_traveller us
10
Pros:

Pet friendly.

Cons:

Noise in the room above our room at 1:00 am.

2026-08-18 via Nuitee
C
Cheriolyn extended_group us
9
Very accommodating
Pros:

No noise. Couldn’t hear anything from the busy road below

Cons:

No protein for breakfast. I am a diabetic and couldn’t eat most of the food

2026-08-17 via Nuitee
S
Stacy family_with_children us
6
It was great for one night
Pros:

Bed are comfortable

Cons:

Showers never get warm it was just cold

2026-08-17 via Nuitee
M
Mcal solo_traveller us
1
2026-08-15 via Nuitee
M
Matthew couple us
7
2026-08-06 via Nuitee
R
Robert extended_group us
8
2026-08-06 via Nuitee
G
Grace solo_traveller us
5
Pros:

Location

Cons:

Beds were small air conditioner was loud
Shower was weird

2026-08-03 via Nuitee
A
Alexa solo_traveller us
8
Exceptional staff and the place has everything needed for a basic stay at a great price!
Pros:

All of the staff I came into contact with during my stay were extremely friendly. The breakfast was adequate, nothing fancy but was basically what I expected. I mostly appreciated the coffee, which was available 24 hrs in the lobby (since there are not coffee makers in the rooms). The location was good. Room was clean.

Cons:

It was a bit annoying that I could hear noises easily from other rooms; for example, when the person in the room above me was walking it was quite loud. Also I didn't use the refrigerator but I looked inside and it was kind of gross, which was surprising since everything else in the room was quite clean.

2026-08-02 via Nuitee
J
janesC7171UL Friends getaway Asheville, North Carolina
4
Way Under Par
Pros:

This is an out-dated, over used motel. I wish we had stayed somewhere else. Rooms are dark and dingy. Staff and hotel residents smoke outside on the balcony and in front of the main door. Gross. Keep driving…

2026-07-29 via Tripadvisor
W
William solo_traveller us
10
2026-07-25 via Nuitee
L
Leah couple us
10
2026-07-24 via Nuitee
T
Todd solo_traveller us
8
2026-07-24 via Nuitee
D
David family_with_children us
8
Pros:

The breakfast was nice. My granddaughter loved the waffles😊

Cons:

The one bed in our room was not secure on its pedestal. If you sat at the bottom of it, it flipped down.

2026-07-23 via Nuitee
J
John couple us
10
Room was clean and bed was comfortable.
Pros:

Overall the room was clean and the property seemed maintained decently.

Cons:

Work done by maintenance crew isn’t fooling anyone. I know shortcuts when I see them.

2026-07-20 via Nuitee
C
Carmen family_with_children us
5
Dated, but okay for a one-night stay.
Pros:

The staff was friendly. The bathroom was clean and the rooms did not smell of cigarette smoke.

Cons:

The whole outside of the hotel stank of cigarette smoke. The carpet in the room was dirty. There wasn't enough toilet paper to get through one night.

The breakfast was dubious. The juice machine was out of water so the orange juice came out as sludge, the coffee was not drinkable, the cereal was stale.

2026-07-19 via Nuitee
R
Roger couple us
1
None to describe.
Pros:

Rude and inconsiderate staff wouldn’t help me reschedule or even speak to me for that matter.

2026-07-17 via Nuitee
P
Patricia extended_group us
10
Very nice
2026-07-17 via Nuitee
D
Danielle couple us
10
Pros:

The breakfast was a nice way to start the day.
The guy that was on 3rd shift was a ray of sunshine. He checked us in when we arrived around midnight, and was there helping people make their waffles and give a warm good morning.

2026-07-16 via Nuitee
J
Jeffrey family_with_children us
9
2026-07-16 via Nuitee