SureStay Hotel by Best Western Summersville

Hotels
•
SureStay Hotel by Best Western
7.8 (539 reviews)
1203 Broad St , Summersville , US
+1 304-872-6900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Friendly, helpful front desk staff (named praise for Tiffany)
Many guests reported clean rooms and comfortable beds
Excellent/ideal location close to restaurants, lake and attractions
Accessible/handicap-friendly room options
Good value and reasonable pricing
Cons:
Breakfast and F&B offerings consistently criticized (limited options, lack of protein, broken machines, poor coffee)
Inconsistent cleanliness (old smell, stained towels, ripped covers)
Room amenity issues (fridge not cooling, no in-room coffee pot, poor shower pressure)
Some rooms dated or noisy (reports of loud rooms, thin sheets)
Parking tight in some areas

Categories

Cleanliness
6.8
Mixed reports: many guests praised clean rooms, but several noted issues (old smell, stained towels, thin/slick sheets, ripped top covers) indicating inconsistent housekeeping.
Service
9.2
Consistently positive: front desk staff frequently described as very helpful and friendly (Tiffany called out by name), accommodating and pleasant.
Location
8.8
Frequent praise: described as excellent/ideal, close to restaurants, lake and local attractions and easy to get to.
Room Quality
7.2
Generally comfortable but dated for some guests; positives include accessible/handicap-friendly rooms and comfortable beds; negatives include poor shower pressure, fridge not cooling, no in-room coffee pot, occasional noise.
Amenities
6.9
Limited and inconsistent: elevator and parking available, but breakfast offerings, coffee/juice machines and in-room amenities (fridge, coffee pot) drew repeated complaints.
Value for Money
8.4
Seen as good value by multiple guests who noted reasonable pricing and overall worth for cost.
Food and Beverage
6
Weak area: breakfast repeatedly criticized for being mostly carbs/sugar, lack of protein choices, broken juice machine and poor coffee; a few found acceptable variety but overall negative sentiment dominates.
Overall Experience
9.1
Overall positive for many guests—comfortable stays, friendly staff and convenient location led many to say they'd stay again, though some were very disappointed by cleanliness or breakfast issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
The SureStay Hotel by Best Western Summersville, West Virginia offers easy access to Interstate 79 and U.S. Route 19, making it a prime choice for travelers looking to explore the Appalachian Mountains and Summersville Lake.

Comfortable Accommodations
Guests can relax in spacious rooms complete with convenient amenities like coffee makers and cable TV, ensuring a comfortable stay during their travels.

Complimentary Amenities
Enjoy a range of complimentary perks including free high-speed wireless internet, continental breakfast, newspapers, and local phone calls, enhancing the overall value of your stay.

Ready to experience a seamless blend of convenience and comfort? Book your stay at SureStay Hotel Summersville now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 539 reviews
Cleanliness: 6.8
Service: 9.2
Location: 8.8
Room Quality: 7.2
Amenities: 6.9
Value for Money: 8.4
Food and Beverage: 6
Overall Experience: 9.1
B
Brian • family_with_children • ca
10
Pros:

Very satisfied lady at front desk very helpful and recommended a great local neighborhood pub for an excellent dinner.

2026-10-29 • via Nuitee
B
BALAJI • family_with_children • us
10
2026-10-28 • via Nuitee
M
Maldonado • couple • us
10
2026-10-26 • via Nuitee
J
Julie • solo_traveller • us
2
Very disappointed.
Pros:

The price of the stay was pretty good compared to others in the area.

Cons:

Rooms looked old, smelled old. I didn’t feel the room was clean from the previously stated items. Bed was hard, shower didn’t work very well, shampoo was empty, the had towel and wash cloth used were stained. I slept on top of the bedding in my clothes because it didn’t feel clean. The sheets were thin and slick to the feel. I only stayed because it was 11:30 pm when I got in and could not afford to change locations. The breakfast was mostly carbs and sugar. No meat/egg options. Would not recommend to others.

2026-10-26 • via Nuitee
R
roger • solo_traveller • ca
7
2026-10-26 • via Nuitee
R
Reitz • family_with_children • us
10
Cons:

Refrigerator didn't keep my food cold enough. No coffee pot. No protein for breakfast

2026-10-25 • via Nuitee
C
Clatterbuck • family_with_children • us
6
Pros:

The room was very clean

Cons:

There is no extra toilet paper in the room and the parking lot is very tight

2026-10-25 • via Nuitee
J
Judy • couple • us
7
Friendly front desk staff. Easy to locate.
Pros:

Good location for New River Gorge Bridge Day.

Cons:

A little more variety for breakfast would be nice.

2026-10-23 • via Nuitee
T
thomas • couple • us
9
2026-10-22 • via Nuitee
K
Karen • extended_group • us
8
2026-10-19 • via Nuitee
D
Dale • couple • us
5
Comfortable, yet somewhat disappointing..
Pros:

There was an Elevator since they didn’t honor my request for a first floor room.. The room was dated yet comfortable..

Cons:

The Hotel didn’t represent it’s advertisement online very well.. We had greater expectations that were quickly dashed.. It didn’t seem to match the price with room very well..

2026-10-17 • via Nuitee
L
Lea • family_with_children • us
9
Charming stay in beautiful setting
Pros:

Clean, comfy room. Parking outside my room door, more motel than hotel, but well kept and updated.

Cons:

Terrible coffee and toilet paper, tiny towels, and the free breakfast lacked protein options, but I am nit picking, it's a very nice place to stay.

2026-10-15 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-10-14 • via Nuitee
Z
Zachary • couple • us
8
2026-10-12 • via Nuitee
M
Marcia • couple • us
10
Pros:

The only hotel I can actually sleep well in, nice staff

2026-10-12 • via Nuitee
E
Eileen • solo_traveller • us
5
2026-10-10 • via Nuitee
K
Katheryn • couple • us
10
2026-10-10 • via Nuitee
J
Jean • couple • us
9
2026-10-09 • via Nuitee
B
Ballard • solo_traveller • us
1
Bad
Pros:

Cold cereal, juice machine broken

Cons:

No housekeeping

2026-10-08 • via Nuitee
G
George • solo_traveller • us
9
2026-10-07 • via Nuitee