Comfort Suites Marshall

Hotels
•
Comfort Suites
9.2 (332 reviews)
5204 South East End Blvd , Marshall , us
+1 903-927-1139

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
Business center
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Cons:
Breakfast variety could improve
Beds were not comfortable

Categories

Cleanliness
9.44
Most reviews highlighted the cleanliness of the hotel, indicating a very positive sentiment.
Service
9.91
Numerous mentions of friendly and helpful staff, showcasing excellent service.
Location
9.45
Convenient location with easy access to nearby activities acknowledged positively.
Room Quality
9.4
Positive remarks about the comfort and quality of rooms were prevalent.
Amenities
8.93
Basic amenities were noted, but some feedback on food could indicate room for improvement.
Value for Money
8.89
Generally viewed as a good value with positive overall feedback.
Food and Beverage
7.94
Mixed reviews about the breakfast offerings led to a lower score here.
Overall Experience
9.61
Overall positive experiences highlighted across numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:17

Property Description

Convenient Location
The Comfort Suites hotel is strategically situated near key educational institutions and popular recreational lakes, offering a perfect blend of academia and leisure for guests.

Relaxation and Recreation
Guests can unwind at the fitness center, outdoor pool, and hot tub atrium with a scenic view, ensuring a rejuvenating stay amidst modern amenities.

Business-Friendly Amenities
For business travelers, the hotel provides essential services like free local calls, high-speed internet, and spacious meeting rooms, complemented by a business center and efficient front desk assistance.

Book your stay at Comfort Suites Marshall for a harmonious mix of comfort, convenience, and quality service.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GGG

Location

Guest Reviews

9.2
Based on 332 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 9.61
W
Watson • solo_traveller • us
8
2026-09-01 • via Nuitee
T
Theresa • extended_group • us
8
It was ok all but my rewards
Cons:

They did not give me my points for my choice rewards

2026-08-21 • via Nuitee
J
Jason • couple • us
8
2026-08-20 • via Nuitee
K
Katie • solo_traveller • us
9
Pros:

Everything

2026-08-14 • via Nuitee
E
Expedition794088 • Couples
10
Outstanding customer service
Pros:

While making a reservation on the app, the system crashed. So after trying again when we arrived at the hotel using our points, we were accidentally booked twice. The front desk manager, Manisha, was so incredibly helpful. Her excellent character and bright attitude turned a bad experience into a good one. As it took almost 30 minutes to get it all worked out dealing with customer service over the phone. She was so pleasant and just an outstanding example of how a hotel should be run.

2026-07-27 • via Tripadvisor
M
Maria • solo_traveller • us
10
Will definitely stay again
Pros:

The staff were super friendly and helpful. The hotel was very clean. We loved the pool. It even had a small waterfall.

Cons:

There was nothing we disliked.

2026-07-20 • via Nuitee
C
Charles • extended_group • us
10
2026-07-14 • via Nuitee
G
Gary • couple • us
6
It was good
Pros:

Location

Cons:

AC didn’t work very well

2026-07-11 • via Nuitee
T
Tameka • solo_traveller • us
1
Pros:

Lobby

Cons:

Roaches & hotel is not well maintained

2026-07-08 • via Nuitee
C
Cynthia • couple • us
9
2026-07-06 • via Nuitee
D
Dana • couple • us
10
Pros:

Everything was just beautiful

2026-07-05 • via Nuitee
J
Jeff • solo_traveller • us
9
2026-07-05 • via Nuitee
C
Charles • solo_traveller • us
9
Will definitely choose this place to stay next time I do an over-nighter in Marshall.
Pros:

Very good breakfast. Very clean and comfortable.

2026-07-01 • via Nuitee
K
Kanika • couple • us
9
2026-06-25 • via Nuitee
R
Rachel • solo_traveller • us
8
2026-06-23 • via Nuitee
R
Rie • family_with_children • us
8
2026-06-22 • via Nuitee
Q
Q6078ABjanet • Couples
10
A great overnight stop
Pros:

We were very happy with our stay at this hotel. It was clean, the room was very well lit as was the hallway. Good air conditioning - easy to change the temp. Water pressure fine. Noise level was low, and blackout curtains and comfortable bed made for an excellent night's rest. The hotel's exterior was enhanced by lots of blooming plants- unusual at a chain hotel. We wish we could count on this quality of accommodation everywhere we go.

2026-06-16 • via Tripadvisor
T
Thomas • couple • us
10
Pros:

Clean and a great value.

2026-06-13 • via Nuitee
Y
yeseniao868 • Friends getaway
2
horrible customer service!
Pros:

This place is horrible with customer service. My friend and I booked a double queen suite. We were there for our oldest daughters ETBU basketball tournament. We brought our daughters back to the room in between games to let them relax and have some pool time. We were denied access to the pool because they were not staying guests. They are our minor children!!! Their policy states minor children stay for free, and we paid well over $100 a night. The front desk staff was rude, and her manager never bothered to come address our concerns and questions. Front desk then sited that the pool was closed due to weather and it was sunny outside!! Other parents stayed at La Quinta and we all took our kids to swim there even if we werent paying guests, the staff agreed to let our kiddos swim for an hour and even gave us enough towels. I would never go back to this location. I would urge guests to spend their money elsewhere. The management and staff here are rude and dont care about treating their customers well!

2026-06-06 • via Tripadvisor
D
Dawn • solo_traveller • us
1
Ok if you don’t want to use the pool.
Pros:

The bed we’re comfortable, the rooms was big.

Cons:

The lady at the desk wouldn’t open the pool because “it might rain” and then she “might be busy” to close it if it rains.

2026-06-06 • via Nuitee