Comfort Suites Marshall

Hotels
•
Comfort Suites
8.9 (204 reviews)
5204 South East End Blvd , Marshall , US
+1 903-927-1139

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
Business center
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Very clean rooms (many reviews)
Friendly/helpful staff (several mentions)
Good breakfast
Quiet rooms and comfortable beds
Large rooms and good lighting
Good value / great price
Pool with small waterfall
Trailer/semi parking available
Cons:
Occasional poor customer service (double booking, rude desk staff)
Choice rewards points not always credited
Pool access denied or closed in some cases
One report of roaches / hotel maintenance issues
Isolated AC issue in a room

Categories

Cleanliness
8.6
Mostly praised as very clean in many reviews (multiple mentions of 'very clean', 'clean and comfortable'), but one review reported roaches and poor maintenance, so slight deduction from perfect.
Service
8.1
Mixed: several reviews call staff friendly and highlight an outstanding manager who resolved a double-booking, but there are notable negative incidents (rewards not credited, rude front-desk interactions, denied pool access) that lower the score.
Location
8.9
Location is lightly mentioned and described neutrally/positively ('Location' cited as a pro, trailer parking behind hotel), so rated at the overall target.
Room Quality
8.7
Rooms described as large, comfortable, quiet with blackout curtains and good lighting; one mention of AC not working well slightly reduces score.
Amenities
8.5
Pool (with small waterfall) and trailer/semi parking noted and appreciated, but there are complaints about pool access/closure and occasional maintenance concerns, so moderate score.
Value for Money
9.8
Multiple reviewers explicitly call out 'great price' and 'great value' — strong positive sentiment, increased to help balance lower scores elsewhere.
Food and Beverage
9.5
Breakfast is repeatedly praised as 'good' or a positive feature across several reviews, so scored highly.
Overall Experience
9.1
Overall sentiment is predominantly positive (clean, comfortable, quiet, good value) though tempered by several service-related complaints; final overall score reflects generally very good stays with some service variability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
The Comfort Suites hotel is strategically situated near key educational institutions and popular recreational lakes, offering a perfect blend of academia and leisure for guests.

Relaxation and Recreation
Guests can unwind at the fitness center, outdoor pool, and hot tub atrium with a scenic view, ensuring a rejuvenating stay amidst modern amenities.

Business-Friendly Amenities
For business travelers, the hotel provides essential services like free local calls, high-speed internet, and spacious meeting rooms, complemented by a business center and efficient front desk assistance.

Book your stay at Comfort Suites Marshall for a harmonious mix of comfort, convenience, and quality service.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GGG

Location

Guest Reviews

8.9
Based on 204 reviews
Cleanliness: 8.6
Service: 8.1
Location: 8.9
Room Quality: 8.7
Amenities: 8.5
Value for Money: 9.8
Food and Beverage: 9.5
Overall Experience: 9.1
C
Chester • solo_traveller • us
10
Nice
Pros:

Clean, friendly, comfortable, we enjoyed our stay. Breakfast was good.

Cons:

Nothing

2026-09-07 • via Nuitee
S
Susan • couple • us
10
Very comfortable room at great price!
Pros:

huge room, friendly staff, good breakfast, great price; the room was extremely quiet even though we were on the 2nd floor near the elevator and above the lobby.

Cons:

no complaints, all was great!

2026-09-07 • via Nuitee
W
Watson • solo_traveller • us
8
2026-09-01 • via Nuitee
T
Theresa • extended_group • us
8
It was ok all but my rewards
Cons:

They did not give me my points for my choice rewards

2026-08-21 • via Nuitee
J
Jason • couple • us
8
2026-08-20 • via Nuitee
K
Katie • solo_traveller • us
9
Pros:

Everything

2026-08-14 • via Nuitee
E
Expedition794088 • Couples
10
Outstanding customer service
Pros:

While making a reservation on the app, the system crashed. So after trying again when we arrived at the hotel using our points, we were accidentally booked twice. The front desk manager, Manisha, was so incredibly helpful. Her excellent character and bright attitude turned a bad experience into a good one. As it took almost 30 minutes to get it all worked out dealing with customer service over the phone. She was so pleasant and just an outstanding example of how a hotel should be run.

2026-07-27 • via Tripadvisor
M
Maria • solo_traveller • us
10
Will definitely stay again
Pros:

The staff were super friendly and helpful. The hotel was very clean. We loved the pool. It even had a small waterfall.

Cons:

There was nothing we disliked.

2026-07-20 • via Nuitee
C
Charles • extended_group • us
10
2026-07-14 • via Nuitee
G
Gary • couple • us
6
It was good
Pros:

Location

Cons:

AC didn’t work very well

2026-07-11 • via Nuitee
T
Tameka • solo_traveller • us
1
Pros:

Lobby

Cons:

Roaches & hotel is not well maintained

2026-07-08 • via Nuitee
C
Cynthia • couple • us
9
2026-07-06 • via Nuitee
D
Dana • couple • us
10
Pros:

Everything was just beautiful

2026-07-05 • via Nuitee
J
Jeff • solo_traveller • us
9
2026-07-05 • via Nuitee
C
Charles • solo_traveller • us
9
Will definitely choose this place to stay next time I do an over-nighter in Marshall.
Pros:

Very good breakfast. Very clean and comfortable.

2026-07-01 • via Nuitee
K
Kanika • couple • us
9
2026-06-25 • via Nuitee
R
Rachel • solo_traveller • us
8
2026-06-23 • via Nuitee
R
Rie • family_with_children • us
8
2026-06-22 • via Nuitee
Q
Q6078ABjanet • Couples
10
A great overnight stop
Pros:

We were very happy with our stay at this hotel. It was clean, the room was very well lit as was the hallway. Good air conditioning - easy to change the temp. Water pressure fine. Noise level was low, and blackout curtains and comfortable bed made for an excellent night's rest. The hotel's exterior was enhanced by lots of blooming plants- unusual at a chain hotel. We wish we could count on this quality of accommodation everywhere we go.

2026-06-16 • via Tripadvisor
T
Thomas • couple • us
10
Pros:

Clean and a great value.

2026-06-13 • via Nuitee