Comfort Suites Benbrook - Fort Worth Southwest

Hotels
•
Comfort Suites
7.4 (201 reviews)
8004 Winbrook Drive , Benbrook , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty hot tub
Room cleanliness issues

Categories

Cleanliness
6.69
Several reviews mentioned dirtiness, especially in the hot tub and room.
Service
8.66
Most reviews highlighted friendly and helpful staff.
Location
8.7
Reviews consistently praised the hotel's location.
Room Quality
6.65
Mixed feedback with issues on room keys and uncomfortable beds.
Amenities
6.68
Concerns over the dirty hot tub and cold pool reflected negatively.
Value for Money
7.54
Average value perception due to inconsistent quality.
Food and Beverage
6.69
Noted complaints about breakfast quality and presentation.
Overall Experience
7.56
Guests experienced both positives and negatives, resulting in an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:53

Property Description

Convenient Location & Nearby Attractions
The Comfort Suites is situated just outside Fort Worth, near Interstate 20, providing easy access to popular destinations like the Fort Worth Convention Center, Texas Christian University, and the Fort Worth Zoo. Six Flags Over Texas is also just a short drive away.

Outdoor Activities & Nearby Amenities
Guests can enjoy a variety of outdoor recreational activities in the area, including hiking, biking, fishing, and golfing. Numerous dining options, shopping centers, and entertainment venues are within walking distance, offering convenience and leisure.

Modern Amenities & Services
The hotel offers complimentary Wi-Fi, hot breakfast, a fitness center, and an indoor pool with a whirlpool tub. Each spacious suite is well-equipped with essential amenities, including a microwave, refrigerator, work desk, and flat-screen TV. Additional perks include a sundry shop, laundry facilities, and ample parking.

To book your stay and experience the convenience and comfort of Comfort Suites, make your reservation now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 201 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 6.65
Amenities: 6.68
Value for Money: 7.54
Food and Beverage: 6.69
Overall Experience: 7.56
G
Greg • couple • us
10
Good
Pros:

Clean and good location

Cons:

All good

2026-01-23 • via Nuitee
G
Greg • solo_traveller • us
6
Fair
Pros:

Location

Cons:

Room I desperate need to some TLC. Trim falling off walls, towel hanger not properly secured. Lamp shape had something splattered on it.

2026-01-23 • via Nuitee
R
Robert • solo_traveller • us
5
It did not start well. After getting in my room it was great.
Pros:

The breakfast lady was awesome. She is the only reason I did not give the staff a zero. She had a great breakfast prepared. She also went out of her way to help when the intial door card did not work. She was a pleasant person!

Cons:

Drove 7 hours to get there. I arrived at 1 o'clock the time I told bookings.com that I would arrive. They're check in was 3 O'clock. I asked if I could get in to sleep. The manager told me it would be $20 early check in fee. I declined. The manager told me to give him 30 minutes and come back and he would try to get me in early. i slept in my car for 30 minutes. They then charged my card again for check.in. I checked my bank card it showed to have 2 pending charges. I told them I had paid bookings.com at check in before they charged me. . Then my cards did not unlock my door. The breakfast lady tried both cards also. she then let me in with her card because I had suitcase. She called down to the office to verify my cards did not work.

2026-01-19 • via Nuitee
S
Sheena • solo_traveller • us
7
2026-01-19 • via Nuitee
K
KRISTINA • family_with_children • us
6
2026-01-19 • via Nuitee
M
Mary C • family_with_children • us
10
The staff made our stay great by extending our stay while my brother died.
Pros:

Breakfast was good and the woman who replenished the food was very warm and friendly. The location was good.

Cons:

One concern was the bathroom. It was not the fault of the staff. The tub could use another rail at the back. The tub had what was supposed to be non slippery but it was very slick and my sister and I both nearly slipped. The beds were very comfortable, but were thigh high on us which we had difficulty getting onto, but once there, we slept well.

2026-01-19 • via Nuitee
H
Hall • family_with_children • us
4
Friendly front desk. Decent room, but dark. Needs updating to appear cleaner. Poor pool area.
Pros:

Front desk gentleman upon arrival was very nice. Had a couple of interactions with him during our stay and he was friendly, smiled often, offered assistance multiple times. He also tried to assist us with our TV. It did not work. I did not go back and ask for further assistance, as we went to bed.

Cons:

TV did not work. Needs a better snack/food purchase area. Not a lot of options. Although the building seemed clean, the outdated and very used building, furniture, etc. made it feel dirty. Never saw any bugs, but i was worried that I would becahse of how old everything looked. Some stains in room, on blanket, furniture. Nothing too bad but just didn't feel clean, although I'm sure it had been. Needs better lighting in the room. Very dark. The pool area was very old, poor AC system/ventilation (air was very hot, heavy, and thick from steam), and the flooring was very old and dirty. I didn't want to walk barefoot around the pool or let my kids.

2026-01-12 • via Nuitee
C
Clifford • couple • us
5
It was a decent stay for the price.
Pros:

It was easy to access to the location I was needing to go to. Bed was comfortable. Breakfast was decent.

Cons:

The location was broken off the wall. There were stains on the floor. Stains on the couch. The rooms need a serious upgrade. The card to the room didn’t work half the time.

2026-01-05 • via Nuitee
D
Denise • couple • us
9
2026-01-03 • via Nuitee
J
Justin • family_with_children • us
5
2025-12-29 • via Nuitee
W
wages • couple • us
7
2025-12-26 • via Nuitee
D
Donny & Kerri • couple • us
5
2025-12-26 • via Nuitee
H
HEAD • family_with_children • us
8
Brentheaven
Pros:

Location

Cons:

Everything was good except the door key machine.

2025-12-03 • via Nuitee
R
Real • family_with_children • us
2
Pros:

The location alone.

Cons:

The room smelled like chemical spray, possibly for bugs. The noise coming from the floor above lasted hours for both nights we stayed. The last two times we’ve stayed here, our room keys have stopped working. The pool was too cold for kids to swim in, the hot tub was filthy. This was the last time we will stay at this location.

2025-11-26 • via Nuitee
R
Richetta • couple • us
10
2025-11-25 • via Nuitee
D
Dolores • extended_group • us
10
2025-11-24 • via Nuitee
Y
Yared • couple • us
5
2025-11-10 • via Nuitee
A
Anthony • couple • us
9
Would of loved to spend more time in the Hot tub but super dirty
Pros:

Price

Cons:

Hot tub water was dirty

2025-11-06 • via Nuitee
V
Vanessa • couple • fr
10
2025-11-05 • via Nuitee
R
Ronnie • couple • us
9
It was good.
Pros:

Good and good

Cons:

The wind blowing over trees.

2025-10-27 • via Nuitee