Hilton Garden Inn Hickory

Hotels
•
Hilton Garden Inn
8.9 (369 reviews)
1320 17th Street Drive Southeast , Hickory , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Clean facilities
Well-maintained amenities
Cons:
Uncomfortable mattresses
Issues with pricing strategies
Pool cleanliness issues

Categories

Cleanliness
8.49
Generally clean but some guests mentioned issues like an unsatisfactory pool condition.
Service
9.46
Most guests praised the friendly and attentive staff.
Location
9
Standard quality for this hotel tier, though not specifically mentioned.
Room Quality
8.45
Some negative feedback on mattress comfort and noise issues observed.
Amenities
9.48
Positive remarks on the hot tub, pool, and gym facilities.
Value for Money
8.44
Concerns raised about cost versus quality of breakfast and other charges.
Food and Beverage
8.49
Breakfast service was praised while pricing for food options received criticism.
Overall Experience
9.36
Mixed feelings overall, on balance leaning towards positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 01:46

Property Description

Luxurious Amenities
Indulge in the comfort of a fitness centre, indoor pool, and free WiFi in every room. Relax with a flat-screen TV, refrigerator, and coffee machine at your disposal. Some rooms even feature a sofa bed for extra convenience.

Convenient Facilities
Take advantage of the business centre, meeting rooms, and free on-site parking. Whether you're here for work or leisure, we've got you covered with everything you need for a seamless stay.

Delicious Dining Options
Savor delicious meals at The Garden Grille, offering à la carte lunch and dinner. Grab ready-to-cook meals at The Pavilion Pantry or unwind with a drink at The Pavilion Lounge.

Experience comfort and convenience at its finest - book your stay at Hilton Garden Inn Hickory now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 369 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9
Room Quality: 8.45
Amenities: 9.48
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 9.36
G
Grady • family_with_children • us
10
2026-03-30 • via Nuitee
R
Racquel • couple • us
10
2026-03-29 • via Nuitee
S
Shilah • couple • us
10
Enjoyed my stay. Very clean room and comfortable beds. Will definitely be back. 10/10 recommend.
Pros:

Very clean, friendly staff, great environment all around.

Cons:

There’s nothing I didn’t like.

2026-03-16 • via Nuitee
M
Michaelyn • family_with_children • us
8
2026-03-14 • via Nuitee
B
Byron • solo_traveller • us
10
2026-03-01 • via Nuitee
A
Amanda • family_with_children • us
9
2026-02-27 • via Nuitee
P
Patricia • couple • us
10
2026-02-23 • via Nuitee
T
Tammy • couple • us
9
We were not there very long but a really nice place!
Pros:

The staff were friendly and helpful!

Cons:

Had an order around elevator.

2026-01-25 • via Nuitee
A
AJ • couple • us
10
2026-01-24 • via Nuitee
S
Summer • couple • us
1
2026-01-20 • via Nuitee
R
Roger • family_with_children • us
8
Overall, very good. Will stay here again.
Pros:

The breakfast was excellent and the wait staff were very friendly and attentive.

Cons:

The mattresses were not up to par for a Hilton Garden Inn. Thin and cheap. The room appeared to be in transition (upgrade).

2026-01-20 • via Nuitee
C
Chuck • family_with_children • us
8
2026-01-19 • via Nuitee
C
Chandra • family_with_children • us
10
Wonderful
Pros:

Everything

2026-01-19 • via Nuitee
C
Christian • solo_traveller • us
6
Just ok.
Pros:

Nice. Clean.

Cons:

Water in shower was only mildly warm.

2026-01-19 • via Nuitee
C
Carmen • couple • us
10
The facility was new and lovely. Staff was friendly
Pros:

I did not eat breakfast

Cons:

n/a

2026-01-19 • via Nuitee
D
David • couple • us
8
It was for a funeral and a bit rushed ,but I would stay there again
Pros:

Breakfast was good ,coffee exceptional The shower pressure was a bit week,but the towels and wash cloths were nice

Cons:

The one bed in room 421 was uncomfortable and it sounded like a speedway at night

2026-01-19 • via Nuitee
E
E Murat • couple • us
10
2026-01-19 • via Nuitee
P
Paul • solo_traveller • us
8
Objectively quite pleasant, but the unnecessary marketing tactics left a bad aftertaste.
Pros:

Walking into the lobby was pleasant and immediately made me feel like I was on vacation. The entire building was clean and inviting. My room was spacious and comfortable, the fitness center had mats provided and enough room for me to practice yoga even with other people using the equipment, the pool was small but pleasant, the hot tub was clean and big enough for strangers to comfortably share. I had a lovely evening sitting by the fire outside and a very pleasant morning sitting downstairs drinking my coffee and working on my laptop. The staff were all quite friendly and hospitable and went out of their way to ensure I had a pleasant stay, going into the kitchen to get us extra cutlery and plates for our take-out even after the restaurant was closed. They normally refresh rooms every other day, but when I asked to have housekeeping come by and tidy up for me on a specific day they did so without hesitation and my room looked very inviting when I got back from a long day. Overall a very enjoyable stay.

Cons:

I do not appreciate the nickel-and-dime business model, like putting water bottles in my room for a dollar each and telling me they could have been free if I were a platinum member. Same thing with wifi, "you might be charged if you don't sign up," and trying to tempt me to pay to upgrade my member status by throttling the wifi speed for "basic" or "silver-tier" guests. Breakfast was good enough but absolutely not worth the extra $15 they charge for it. Complimentary coffee was adequate but unremakrable, and they didn't have any real half & half, just a bunch of flavored tear-offs and pump-jugs of artificial creamer like a gas station. In fact that whole section of the hotel was reminiscent of a truck stop, full of overpriced drinks and bags of chips. Coming back to my room and seeing those two up-charge water bottles just felt insulting. So here's my message for the upper-level management of Hilton Garden Inn: how about I keep my two dollars, and I'll tell you where you can shove your 20 cents worth of bottled water.

2026-01-15 • via Nuitee
A
Ashley • couple • us
10
I mean it gave a place to lay our heads but would I stay here again, no.
Pros:

I liked the pool and the gym.

Cons:

For the price you have to pay, you would think that breakfast would be free. The beds aren’t comfortable.

2026-01-14 • via Nuitee
A
April • couple • us
1
Not satisfied
Pros:

Nothing

Cons:

Problems checking in,no air conditioning, my card was charged multiple times,pool was nasty

2026-01-12 • via Nuitee