Comfort Inn & Suites Carbondale University Area

Hotels
•
Comfort Suites
7.3 (298 reviews)
2400 Reed Station Parkway , Carbondale , US
+1 970-963-8880

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, courteous staff
Quiet and comfortable rooms for many guests
Convenient location (near college/restaurants)
Decent rooms for the price for some guests
Pool available
Cons:
Cleanliness issues (dirty elevator, bathrooms, ice machine mold)
Cold pool / no hot tub
Underwhelming or meager breakfast offerings
Noise in hallways / late-night disturbances
Maintenance problems (broken dryer, dead phone, missing fixtures, slippery bathtub)
Some guests felt it was expensive for what was offered
Perceived safety concern near entrance reported by one guest

Categories

Cleanliness
5.4
Multiple mentions of unclean areas: elevator filthy, ice machine mold, dirty toilets and bathrooms, and general property needing overhaul.
Service
9.7
Staff repeatedly described as friendly, courteous and helpful; several guests specifically praised employees and service interactions.
Location
9.1
Frequently cited as convenient (close to college and restaurants) though one guest noted a concerning person near the entrance impacting perceived safety.
Room Quality
7.4
Rooms were often comfortable and met needs for many guests, but there were isolated maintenance issues (dead phone, missing fixture, blow dryer not working, slippery bathtub).
Amenities
6.3
Pool exists but often very cold and no hot tub available; issues reported with ice machine and some broken in-room amenities.
Value for Money
6.3
Mixed impressions: some guests felt pricing was decent for the room, others called it expensive for what was provided.
Food and Beverage
6.9
Breakfast repeatedly described as uninspiring or meager by several guests, though coffee and some items (yogurt) received positive mentions.
Overall Experience
7.3
Mixed overall: many stays were quiet and comfortable with friendly staff, but recurring cleanliness and amenity issues tempered guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Accommodations for Every Traveler

Local Attractions and Recreation
Explore nearby attractions like the Field of Dreams Banquet Facility and Giant City State Park.

Amenities for a Relaxing Stay
Indulge in our indoor pool, hot tub, and free hot breakfast with a variety of options.

Comfortable Rooms and Additional Services
Enjoy modern amenities like flat-screen TVs, microwaves, and free Wi-Fi. Plus, take advantage of our meeting room and valet cleaning service.

Book your stay at Comfort Inn & Suites for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MWA

Location

Guest Reviews

7.3
Based on 298 reviews
Cleanliness: 5.4
Service: 9.7
Location: 9.1
Room Quality: 7.4
Amenities: 6.3
Value for Money: 6.3
Food and Beverage: 6.9
Overall Experience: 7.3
D
DonnaMejia • solo_traveller • us
9
Pros:

Employees were friendly

Cons:

Breakfast was ok
But gravy was watery
sausage was over cooked one day and undercooked the next
Blow dryer didn't work
Pool was good only really really cold

2026-08-20 • via Nuitee
T
Tonya • couple • us
5
2026-08-17 • via Nuitee
J
James • solo_traveller • us
10
2026-08-13 • via Nuitee
O
Ontiveros • family_with_children • us
9
Warmer temperatures
Pros:

I like how peaceful and comfortable was.

Cons:

I was looking forward for the hot pool and there was nothing. And also the water from the pool it’s FREEZING!!!!!!

2026-08-05 • via Nuitee
A
Abdur Rahman Bin • family_with_children • us
9
2026-08-04 • via Nuitee
M
Melissa • couple • us
8
2026-08-03 • via Nuitee
K
Kathy • solo_traveller • us
2
Don’t do it.
Pros:

Not a lot but it was a place to sleep

Cons:

The room needed a LOT of help. Phone was dead (but message light blinked!), bathroom light fixture missing cover and bulbs, didn’t get refreshed/cleaned, general property needs overhauled. If we could have gotten a refund for 2nd night ($133) we eould have left

2026-08-03 • via Nuitee
P
Palma • solo_traveller • us
5
2026-07-21 • via Nuitee
R
Ramos • solo_traveller • us
8
2026-07-19 • via Nuitee
M
Michael • solo_traveller • us
9
2026-07-19 • via Nuitee
C
Cara • extended_group • us
8
It was a quiet and clean place to stay.
Pros:

Quiet and clean.

Cons:

Nothing.

2026-07-18 • via Nuitee
K
Katrice • family_with_children • us
8
It was very enjoyable for the 3 days.
Pros:

I enjoyed the visit I was just disappointed that there was no hot tub. I really enjoy the hot tub and swimming pool but when there's no hot tub I can't do the swimming pool. Overall food was great enjoyed it close to the college and restaurants him.

Cons:

I know hot tub, the front windows should have been cleaned..

2026-07-15 • via Nuitee
M
misty147 • Business • Springfield, Illinois
10
Very good experience here!
Pros:

The staff was courteous and helpful, my room was great, the breakfast was good, and the location was just where I needed to be. Thanks again!

2026-07-02 • via Tripadvisor
M
mary • couple • us
4
This hotel needs a good deep cleaning. The elevator was filthy. The ice machine black mold
Pros:

Breakfast - Very uninspiring. Anything that was cooked was boring. The bagel was boring - only plain bagels available. Ativa yogurt was good.

Cons:

Very uninspiring. Anything that was cooked was boring The bagel was boring - only plain bagels available.

2026-06-30 • via Nuitee
C
Cindy • solo_traveller • us
6
Pros:

I liked it for the pricing and the room for the pricing was decent

Cons:

There was so much noise until 3:00 in the morning. It was crazy. Then when I went for breakfast none of the tables had been cleaned. So I took my muffin and coffee to the sitting area in the lobby and I did mention this to the young lady that was in the breakfast room and she didn't even offer to wipe a table off

2026-06-29 • via Nuitee
G
Griesheimer • solo_traveller • us
4
Pros:

Staff was super friendly.

Cons:

The bathroom wasn't clean. The toilet was dirty. Like gross dirty. It was hot throughout the building. The hallway was super load in early morning. Someone knocked on our door at 8 a.m. My daughters had played softball late into the evening due to rain delays, and everyone was still trying to sleep with the exception of me because the hallway was noisy.

2026-06-29 • via Nuitee
K
Kevin • solo_traveller • us
8
It’s been okay
Pros:

Staying Here For A While

Cons:

Probably Parking Lot Needs to be cleaned

2026-06-23 • via Nuitee
C
Courtney • family_with_children • us
8
2026-06-21 • via Nuitee
M
Margaret Hartman • extended_group • us
8
Very nice room for the price!
Pros:

Nicer than most of our stats over the last two weeks of traveling. They beat out Holiday Inn, Holiday Inn Express, Best Western, in room comfort, cleanliness, and staff.

Cons:

The breakfast was meager and underwhelming.

2026-06-20 • via Nuitee
O
Olga • solo_traveller • us
8
It was perfect for my needs.
Pros:

Breakfast was a little disappointing, but the coffee was excellent!! My room was on the first floor as requested, and except for someone who liked to stomp around at 6 in the morning, it was quiet and comfortable.

Cons:

The bathtub was slick. As a result, I slipped twice--getting in and getting out. Nothing serious, but there need to be non-slip strips or something to help people who don't experience their balance as well as in the past.

2026-06-18 • via Nuitee