Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn

Hotels
•
Protea Hotels by Marriott
8.4 (1867 reviews)
221 Garsfontein Road, Menlyn , Pretoria , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Convenient location
Cleanliness in common areas
Cons:
Rooms too small
Minor cleanliness issues
Temperature control problems

Categories

Cleanliness
7.54
The property is clean, but there were mentions of issues like a smell in the carpet and a lack of water upon arrival.
Service
9.01
Staff friendliness and responsiveness were praised, contributing to a positive experience overall.
Location
9.05
Location convenience was highlighted by multiple reviews, making it a strong point.
Room Quality
7.5
Rooms were generally described as small, with some complaints regarding temperature and noise.
Amenities
8.53
Amenities like food and parking received positive mentions, although some rooms lacked sufficient space.
Value for Money
7.99
Given the mixed reviews, value for money seems dependent on individual expectations regarding room size.
Food and Beverage
9.04
Food quality was frequently mentioned as very good, positively affecting overall sentiment.
Overall Experience
8.51
General enjoyment of the hotel experience was noted, with many positive comments outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:37

Property Description

Convenient Location and Modern Amenities
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn is perfectly situated next to Menlyn Park Shopping Centre, offering a seamless blend of urban convenience and contemporary comfort.

Luxurious Rooms and Dining Options
Indulge in air-conditioned rooms with stunning city views, flat-screen TVs, and modern amenities. Enjoy a delicious breakfast each morning or savor a meal at the on-site restaurant.

Versatile Meeting Spaces and Complimentary Services
With six meeting rooms available, the hotel is ideal for hosting various events. Benefit from free WiFi, private parking, and the option for airport transfers, ensuring a stress-free stay.

Book your stay at Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: JNB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1867 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.51
R
rakesh • solo_traveller • za
8
Ok
Pros:

Some bulbs were not working. Some towel racks lose. Needs maintenance

Cons:

Better maintenance

2026-04-24 • via Nuitee
R
Ralph • solo_traveller • de
10
2026-04-23 • via Nuitee
Z
Zanele • family_with_children • za
5
2026-04-22 • via Nuitee
W
Wessel • solo_traveller • bw
8
Pleasant
Pros:

Location

Cons:

Noise

2026-04-21 • via Nuitee
R
Refiloe • couple • za
9
2026-04-21 • via Nuitee
C
Cecil • couple • za
9
2026-04-20 • via Nuitee
M
Mohamed • extended_group • tz
8
Time well spent
Pros:

The reception team Michelle, Lerato and Tshego were the best for me, they made sure everything went so well from the first to the last day. They even taught me some few words during my stay they were even cautious about our security and kept us aware of the palces that we visited. That was excellent for me.

The rooms are also well maintained and are very clean as well.

Cons:

I wish i had a room with a balcony and a good view of the city that would have been better for me.

Add an excursion desk if that's possible so as it maybe easier for us to know the best places to visit while we are there.

2026-04-20 • via Nuitee
N
NEE KONAN AKISSI EVELYNE • extended_group • ci
8
J"ai apprecié mon sejour à l'hotel.
Pros:

L"hotel est très propre, le buffet proposé au buffet est tres varié et le personnel est accueillant.

Cons:

Les chambres sont petites et pour le même prix, je n'avais pas de bagnoire dans ma chambre.

2026-04-20 • via Nuitee
J
JaeHee • solo_traveller • kr
9
2026-04-20 • via Nuitee
• couple • za
9
2026-04-19 • via Nuitee
V
Vincent • solo_traveller • za
10
Gold
Pros:

I love the cleanliness

Cons:

They can upgrade to smart TV for the price you pay it's 2026 upgrade your TV that's all

2026-04-19 • via Nuitee
R
Roy • family_with_children • bw
10
2026-04-18 • via Nuitee
M
Maria • family_with_children • za
10
Pros:

Best

Cons:

Best

2026-04-17 • via Nuitee
E
Emmanuel • family_with_children • za
8
2026-04-16 • via Nuitee
W
Wandisa • solo_traveller • za
8
2026-04-15 • via Nuitee
J
Jabu • family_with_children • za
9
Pros:

Na

Cons:

Na

2026-04-15 • via Nuitee
C
Connie • solo_traveller • za
9
2026-04-13 • via Nuitee
H
Heloísa • solo_traveller • mz
8
2026-04-12 • via Nuitee
S
Sipho • solo_traveller • za
8
Good value for money
Pros:

Service was excellent

2026-04-11 • via Nuitee
V
Vusie • solo_traveller • za
10
2026-04-09 • via Nuitee