Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn

Hotels
•
Protea Hotels by Marriott
8.4 (1951 reviews)
221 Garsfontein Road, Menlyn , Pretoria , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Convenient location
Cleanliness in common areas
Cons:
Rooms too small
Minor cleanliness issues
Temperature control problems

Categories

Cleanliness
7.54
The property is clean, but there were mentions of issues like a smell in the carpet and a lack of water upon arrival.
Service
9.01
Staff friendliness and responsiveness were praised, contributing to a positive experience overall.
Location
9.05
Location convenience was highlighted by multiple reviews, making it a strong point.
Room Quality
7.5
Rooms were generally described as small, with some complaints regarding temperature and noise.
Amenities
8.53
Amenities like food and parking received positive mentions, although some rooms lacked sufficient space.
Value for Money
7.99
Given the mixed reviews, value for money seems dependent on individual expectations regarding room size.
Food and Beverage
9.04
Food quality was frequently mentioned as very good, positively affecting overall sentiment.
Overall Experience
8.51
General enjoyment of the hotel experience was noted, with many positive comments outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:37

Property Description

Convenient Location and Modern Amenities
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn is perfectly situated next to Menlyn Park Shopping Centre, offering a seamless blend of urban convenience and contemporary comfort.

Luxurious Rooms and Dining Options
Indulge in air-conditioned rooms with stunning city views, flat-screen TVs, and modern amenities. Enjoy a delicious breakfast each morning or savor a meal at the on-site restaurant.

Versatile Meeting Spaces and Complimentary Services
With six meeting rooms available, the hotel is ideal for hosting various events. Benefit from free WiFi, private parking, and the option for airport transfers, ensuring a stress-free stay.

Book your stay at Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: JNB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1951 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.51
N
Nomsa • solo_traveller • za
9
2026-06-27 • via Nuitee
S
Sibongiseni • solo_traveller • za
10
2026-06-26 • via Nuitee
P
Precious • solo_traveller • za
8
2026-06-26 • via Nuitee
L
Laura • couple • za
7
Pros:

Bed was comfortable. Food was very good.

Cons:

I don’t like using the word pathetic, but the shower was pathetic, it was like having someone pee on you. No pressure whatsoever. And the music from Summit was unbearable overnight. The windows did not close/seal all the way tight.

2026-06-26 • via Nuitee
M
Maqhinga • solo_traveller • za
10
Pros:

Hospitality

Cons:

Nothing

2026-06-24 • via Nuitee
P
Phathutshedzo • solo_traveller • za
9
Exceptional
Pros:

Excellent service

2026-06-24 • via Nuitee
R
Ralesigo • solo_traveller • za
10
Pros:

Everything was excellent

2026-06-22 • via Nuitee
L
Lovedellia • couple • za
8
2026-06-22 • via Nuitee
V
Vuyo • family_with_children • za
10
Pros:

Everything

2026-06-22 • via Nuitee
N
ntlantla • solo_traveller • za
10
2026-06-21 • via Nuitee
K
Kay-Leigh Arendse • solo_traveller • za
10
Pros:

Cordelia provided an exceptional service at Protea Hotel Fire and Ice in Menlyn. She was professional, friendly, warm and welcoming from arrival until check out. She created a memorable experience by having a sweet anniverary surprise delivered to our room. The hotel is vibrant and modern with an amazing pool area. The room was spacious, modern and provides everything that you will need. The hotel provides secure underground parking. Situated steps away from Summit, close to the Menlyn Mall, Sun Times Square and amazing restaurants.

2026-06-21 • via Nuitee
D
Dawn • solo_traveller • zw
10
Pros:

Bed was extremely comfortable. Good night rest.

Cons:

Nothing

2026-06-21 • via Nuitee
T
thando • solo_traveller • za
10
2026-06-20 • via Nuitee
M
Motshwane • solo_traveller • za
10
Pros:

The stuff was very friendly

Cons:

Everything was great

2026-06-20 • via Nuitee
M
Mpumelelo • couple • za
7
2026-06-20 • via Nuitee
M
Mohlakano Nelson • couple • za
10
2026-06-20 • via Nuitee
K
Kgomotso • solo_traveller • za
10
2026-06-19 • via Nuitee
T
Tebogo • solo_traveller • za
10
Pros:

Effeciancy

2026-06-19 • via Nuitee
H
Hape • couple • za
9
2026-06-18 • via Nuitee
L
Lingani • couple • za
8
2026-06-18 • via Nuitee