Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn

Hotels
•
Protea Hotels by Marriott
8.4 (2013 reviews)
221 Garsfontein Road, Menlyn , Pretoria , za
+27 12 471 8600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Convenient location
Cleanliness in common areas
Cons:
Rooms too small
Minor cleanliness issues
Temperature control problems

Categories

Cleanliness
7.54
The property is clean, but there were mentions of issues like a smell in the carpet and a lack of water upon arrival.
Service
9.01
Staff friendliness and responsiveness were praised, contributing to a positive experience overall.
Location
9.05
Location convenience was highlighted by multiple reviews, making it a strong point.
Room Quality
7.5
Rooms were generally described as small, with some complaints regarding temperature and noise.
Amenities
8.53
Amenities like food and parking received positive mentions, although some rooms lacked sufficient space.
Value for Money
7.99
Given the mixed reviews, value for money seems dependent on individual expectations regarding room size.
Food and Beverage
9.04
Food quality was frequently mentioned as very good, positively affecting overall sentiment.
Overall Experience
8.51
General enjoyment of the hotel experience was noted, with many positive comments outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:37

Property Description

Convenient Location and Modern Amenities
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn is perfectly situated next to Menlyn Park Shopping Centre, offering a seamless blend of urban convenience and contemporary comfort.

Luxurious Rooms and Dining Options
Indulge in air-conditioned rooms with stunning city views, flat-screen TVs, and modern amenities. Enjoy a delicious breakfast each morning or savor a meal at the on-site restaurant.

Versatile Meeting Spaces and Complimentary Services
With six meeting rooms available, the hotel is ideal for hosting various events. Benefit from free WiFi, private parking, and the option for airport transfers, ensuring a stress-free stay.

Book your stay at Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: JNB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2013 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.51
C
Chokoe • solo_traveller • za
10
2026-07-25 • via Nuitee
V
Vija • solo_traveller • no
10
2026-07-22 • via Nuitee
B
Bomikazi • couple • za
10
Excellent
Pros:

Cleanses

Cons:

Their breakfast and hospitality is excellent

2026-07-22 • via Nuitee
L
Leah • extended_group • za
10
Pros:

Everything

Cons:

None

2026-07-20 • via Nuitee
K
Katlego • family_with_children • za
10
Impeccable- Flawless service and experience
Pros:

The staff was soo welcoming and friendly. The room service was quick and efficient for any kind of assistance. Breakfast was more than enough super nice, great staff assisting as well. Forgot one of my items in the room while checking out but when i reached out, they were more than happy for assist and i can come back to collect it.

Definitely i will come back. Thank you!

Cons:

Parking, was not sure exactly where to park when the front parking is full.

2026-07-20 • via Nuitee
T
Thulisile • couple • za
10
2026-07-20 • via Nuitee
H
Hunadi • extended_group • za
10
Thank you very much for the outstanding service, will definitely come back
Pros:

The comfort, cleanliness, quietness
Everything

Cons:

Nothing

2026-07-19 • via Nuitee
K
Kapil • solo_traveller • zw
8
2026-07-19 • via Nuitee
V
Velly Sibusiso • couple • za
10
2026-07-19 • via Nuitee
C
Choche • solo_traveller • za
10
2026-07-18 • via Nuitee
H
Howard • couple • za
10
2026-07-16 • via Nuitee
L
Lizelle • extended_group • za
9
Good night’s sleep
Pros:

Staff friendly. Rooms super clean with good linen and towels. Dinner and Breakfast is very good. Overall a great stay and we will visit again.

Cons:

Everything Good

2026-07-15 • via Nuitee
E
Erasmus • couple • za
5
2026-07-15 • via Nuitee
E
Ennocentia Malitsatsi • solo_traveller • za
9
Pros:

Stylish unit, tranquility, restaurant and a good place to chillax for our club date, the food was really good, friendly staff

Cons:

We paid more than average price but placed in a room next to the elevator, we could hear noisy people using the elevator from when we slept until early hours of the morning

2026-07-15 • via Nuitee
T
Tsebo • couple • za
9
2026-07-14 • via Nuitee
V
Vhutshilo Jane • couple • za
10
2026-07-14 • via Nuitee
M
MABONA • couple • za
10
Pros:

The property is very clean. The stuff is very friendly and organised.

Cons:

Nothing i liked everything about the property
Which they could update their Tv

2026-07-13 • via Nuitee
L
Leah • couple • za
10
2026-07-13 • via Nuitee
L
Lisa • couple • za
10
This is the place to stay. Loved everything about the hotel.
Pros:

Everything was Perfect, room had everything we needed. Breakfast was amazing. Staff were lovely,friendly and very accommodating. Room and hotel is very clean.

Cons:

No complaints.

2026-07-13 • via Nuitee
V
Vanessa • couple • za
9
2026-07-13 • via Nuitee