POP! Hotel Kelapa Gading

Too many moskito in lobby/cafe area

It is a huge hotel and it was very busy when we arrived so the breakfast buffet was chaos on our first morning. After that, it got better. Indonesian food with porridge or Soto ayam with toppings, some rice or noodles with 2 or 3 dishes, fruit and sometimes pudding and toast with butter/jam.

Het wat magere ontbijt enwaarom tegen betaling een waterkoker en mogelijkheid om thee en koffie te zetten of flip flops. Dan is er wel weinig inbegrepen in de kamerprijs

None

Lifts under repair

The towels had some stains, hair on the floor

. The lobby ambience not look same like on the web. The web photo looks bright, and clean. The real looks so diffrent. Lil bit dark, n Not bright enough like on the web. Even ven its 3⭐️ hotel, doesnt mean the quality and everything is below standard.

. The wall bedroom is TOTALLY NOT soundproof. I cannot sleep properly for 13 nights ( i came to JKT for holiday and we are tired and had jetlag)because i can hear people walking on the hallway, people talking sounds like they talking in my room. Very loud.

. The wall of the my room are dirty. After i check in and enter the room, i was shock there were lil blood and brown-ish stain on the toilet flush button. I asked the room service employe to clean it, turns out the red stain (looks like blood) wiped off but the brown yelow-ish not removed. He told me its the stain of the glue coz they just repair the toilet or i have no idea what.

. I got bothered by another customer near my room 2 night in a row. They purposely make noisy, they knock my door, the wall room,2-3 times (2 nights in a row untill we cannot sleep) they try to open my door from outside (even they got the noticed by the employe they didnt care and still doing it on purpose).

. Hotel management didnt do anything to us (it was me talk to the staff) for 2 days until my husband (he is foreigner) complain and mad to them about that “not educated”customer.
And after my husband talk to them, then they just really took action until we asked their concern about us because we still have some more nights
to stay. In my opinion they should offer us some way out to solve the problem for us, but they didnt until it was us who asked. We asked refund our 2 nights of bad sleep, good for them they refunded our money of 2 nights. And we asked to move room if those customer still not check out on their check out time (if they top up the stay), and they moved us to another room, diffrent floor and its look much cleaner and better the wall, the toilet and evrything.

Sometimes cleaner forgets to empty the trash