POP! Hotel Kelapa Gading Jakarta

Hotels
•
Ascott
7.6 (20 reviews)
Jalan Bulevar Kelapa Gading Blok M, Sentra Kelapa Gading, Jakarta, Jakarta, 14240 , Jakarta , ID
62-21-45855020

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
Shopping on site
Breakfast available (surcharge)
Safe-deposit box at front desk
Wheelchair accessible parking
Free self parking
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Connected to a mall
Cons:
Mixed cleanliness
Limited amenities
Room quality could be better

Categories

Cleanliness
6.8
Mixed reviews on cleanliness with some mentioning stained linen and old towels.
Service
7.9
Friendly and helpful staff noted in several reviews, despite occasional complaints about crowded lobby.
Location
8.5
Highly praised location near key destinations and connected to a mall, offering convenience.
Room Quality
6.9
Mixed feedback on room quality, with some guests mentioning small rooms and lack of amenities.
Amenities
6.9
Satisfactory amenities with mentions of free water stations, but some complaints about the lack of certain facilities like a hair blower or spa services.
Value for Money
7.7
Range of opinions on the value for money, with some finding it reasonable for the location and services, while others felt it could be improved.
Food and Beverage
7.6
Positive feedback on breakfast and restaurant offerings, with some suggesting more variety would enhance the experience.
Overall Experience
7.7
Most guests had a positive overall experience with the hotel, despite some specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 06:55

Property Description

Make use of convenient amenities such as complimentary wireless internet access, on-site shopping, and a banquet hall. Enjoy to-go breakfasts daily and featured amenities like a computer station, dry cleaning/laundry services, and a 24-hour front desk. This hotel also offers 3 meeting rooms for events.

Feel at home in one of the 266 air-conditioned rooms with LCD televisions and stay connected with complimentary wireless internet access. The hotel is conveniently located near various attractions such as Mal Kelapa Gading, Kelapa Gading Sport Mall, and Mal Artha Gading Shopping Mall.

Book now to experience these amenities and explore the nearby attractions in Jakarta!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

7.6
Based on 20 reviews
Cleanliness: 6.8
Service: 7.9
Location: 8.5
Room Quality: 6.9
Amenities: 6.9
Value for Money: 7.7
Food and Beverage: 7.6
Overall Experience: 7.7
H
Harry
8
Pros:

Very good value for money. Room clean. Breakfast poor.

2024-11-03 • via Nuitee
C
Chong Wey
6
Pros:

No tissues, kettle, coffee/tea or water in the room

2024-08-05 • via Nuitee
B
BOY • partner
8
Pros:

Nvt

2024-01-29 • via Nuitee
K
Khoo
2
Connected with Kelapa Gading Mall
Pros:

No hairdryer, no in-room telephone, no kettle, toilet flush not function. Breakfast the worst.

2017-04-07 • via Nuitee
S
SEUNGHYUN
6
Pros:

Not bad.

2017-04-05 • via Nuitee
E
Ester
8
Pops ! Asyiiik !
Pros:

Asyiiik banget bermalam di hotel ini.
Dari lokasi yang strategis, akses yang mudah ke berbagai tujuan, situasi lingkungan yang menyenangkan, servis yang baik dan peduli. Area belanja, hiburan dan makan yang terpadu dalam pusat perbelanjaan yang modern.

2016-12-31 • via Nuitee
L
Liang
8
Great location
Pros:

The hotel is located right within a big shopping complex with plenty of food options. Hotel is clean and modern and comfortable. The staff are friendly and efficient.

2016-12-11 • via Nuitee
V
Verified traveler
6
Pros:

good location in kelapa gading.. near kelapa gading mall.. Food average

2016-10-08 • via Nuitee
V
Verified traveler
8
Pros:

A decent hotel with small rooms. Not too bad as im a staying alone. Its beside a big mall

2016-09-22 • via Nuitee
V
Verified traveler
8
My stay in Kelapa Gading
Pros:

The stay was very comfortable and relaxing.

2016-07-10 • via Nuitee
T
Teik Chiang
8
Value for money
Pros:

Rey nice budget hotel next to a shopping mall.
U can get anything u want here...

2016-05-19 • via Nuitee
M
Man Tat Peter
6
good for the price
Pros:

everything is good except no phone inside the room

2016-01-28 • via Nuitee
M
MEILAN S C
8
Good place for taking rest while sick
Pros:

I was sick and decided to spend 1 day staying at the hotel, overall good. But the toilet not really clean. The breakfast is very standard, we'll consider the price of the hotel.

2015-11-22 • via Nuitee
C
Cathrine
10
Nice Hotel
Pros:

Nice place to stay and easy access to Kelapa Gading Mall.

2015-09-18 • via Nuitee
C
Chris Melvin
10
Looking for a shopping getaway? Look no further!
Pros:

Nicely furnished that hides the fact that it is a budget hotel. Its located next to the mall so its convenient to go shopping.

2015-09-14 • via Nuitee
V
Verified traveler
10
4 days 3 night business trip (from Malaysia)
Pros:

Employees are very helpful and friendly.
Unfortunately, each night, my room card will expire and i need to return to lobby to renew my card. i was able to go up the elevator, but not be able to enter my room.
BEST thing was the bed.. The bed is unexpectedly super comfortable.
4.8/5.0 =)

2015-09-08 • via Nuitee
H
Henny
4
awful customer service (front desk)
Pros:

Hotel is placed strategically closed to the Gading mall. Service however is very bad! When we checked in yesterday it took them bout 20 mins to served the person before us. When they checked us in, it took them about the same too. No mention of what level the room is, what's the wifi, any breakfast available, where the restaurant is, etc. Just now we had my husband passport dropped off at the front desk as we were out and we've queued for like half an hour and being skipped of service by the receptionists a few times. Even the security knew we were waiting for awhile already. No apologies made whatsoever. They really need their staffs to be trained better how to give a good customer service. For a little bit more you can go to other hotel with excellent customer service!!!!

2015-08-29 • via Nuitee
V
Verified traveler
6
fridge
Pros:

i wish they provide fridge in room

2015-07-28 • via Nuitee
S
Sugiarto
8
good
Pros:

thumbup

2015-06-25 • via Nuitee
K
Ken
6
POP Kelapa Gading
Pros:

Please inform that the 3rd floor connected to that shopping mall and need more parking space that dedicated for hotel guest.
Need improvement and it's OK for 3 months operational Hotel.

2015-03-15 • via Nuitee