Holiday Inn Cincinnati North West Chester by IHG

Hotels
Holiday Inn Hotels & Resorts
9 (350 reviews)
5800 Muhlhauser Road , West Chester , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean amenities
Cons:
Dirty rooms
Poor breakfast options
Issues with room quality

Categories

Cleanliness
8.25
Many guests noted cleanliness issues such as dirty rooms and hair on the floor.
Service
9.75
Staff were generally described as friendly and accommodating.
Location
9.25
Convenient location with various activities nearby.
Room Quality
8.75
Several reviews indicated average room conditions, with some complaints about bed quality.
Amenities
9.25
Some positive mentions about family-friendly features and parking options.
Value for Money
9.75
Guests felt the experience was good overall considering value.
Food and Beverage
7.75
Mixed reviews on breakfast quality with some guests expressing dissatisfaction.
Overall Experience
9.25
Overall positive experiences despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:03

Property Description

Modern Amenities
The Holiday Inn Cincinnati West Chester boasts guestrooms equipped with flat-screen TVs and coffeemakers, ensuring a comfortable stay for all guests.

Leisure Facilities
Enjoy a refreshing dip in the indoor pool or maintain your workout routine at the modern fitness center during your stay at the Holiday Inn Cincinnati West Chester.

Convenient Location
Located near I-275 and I-75, this Ohio hotel provides easy access to popular attractions like the Centre Park Event and Banquet Center, IKEA, and Voice of America Park. With complimentary shuttle service and nearby shopping centers and restaurants, your stay will be both convenient and enjoyable.

Book your stay at the Holiday Inn Cincinnati West Chester now for a relaxing and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 350 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 9.75
Food and Beverage: 7.75
Overall Experience: 9.25
S
Stefan family_with_children us
1
Fine hotel, terrible staff
Cons:

The staff were terrible and of no help. When we check in, the guy behind the desk (Gregg I think) was rude, on the phone, didn’t explain anything, just handed me two keys. When I asked for a luggage cart, he said all of them are probably with guests. Next morning when I check out, young guy sitting behind the desk on his phone, feet up. I greet and he looks at me like I’m lost. I ask whether they have luggage carts available, mind you is early morning now, he literally, I kid you not, literally shrugs at me and then again says they must be in use, I should go check the other floors. Not that he is going to try to find me one, no, I should walk around and look for one. I have never experienced staff less willing to help than this. The hotel itself was fine.

2026-01-20 via Nuitee
R
Regina extended_group us
10
Cons:

I learned the sheets on the let out couch were in the process of being changed out but had not during our stay.

This is the only thing we did not like, but was glad to get an explanation for why and was given a free night stay.

2026-01-19 via Nuitee
M
Mary solo_traveller us
7
Pros:

4 miles from VOA Park for a concert

Cons:

The room felt moist. Humid Damp

2026-01-19 via Nuitee
L
Larasha family_with_children us
10
2026-01-19 via Nuitee
S
Soni solo_traveller us
1
2026-01-19 via Nuitee
R
Ronald couple us
9
Pros:

Breakfast was very good, with many options.

2025-12-30 via Nuitee
L
Lavonne family_with_children us
10
Pros:

The friendliness of the staff and the room

Cons:

Having to pay for breakfast.

2025-11-15 via Nuitee
M
Miguel angel solo_traveller es
1
Cons:

El recepcionista principal no ayudó en ninguno de los problemas que tuve. Cero ayuda.
Lejos de cualquier sitio.

2025-11-09 via Nuitee
K
Kabamba David couple ca
5
AB
Pros:

Le bâtiment propre et le déjeuner

Cons:

On m'a facturé pour 4 nuits alors que j'ai fait trois nuits comme j'avais fait changer ma réservation à mon arrivée. Je souhaite qu'on me rembourse mon argent svp

2025-10-29 via Nuitee
A
Angela family_with_children us
10
Would recommend.clean friendly and affordable
Pros:

Clean

Cons:

Coffee was old

2025-10-20 via Nuitee
E
Ellen
10
Nice stay
Pros:

The room was a gem. Clean, quiet and comfortable. Staff were pleasant and helpful. Kitchen prepared a great breakfast bar selection. Unfortunately there was a shortage of servers during our stay and the restaurant was not open, but we ate at nearby restaurants as needed.

2025-10-12 via Nuitee
A
Andrea partner
10
Pros:

Very nice

2025-10-09 via Nuitee
P
Patrick
10
Pros:

Single night stay - very nice facility and excellent staff

2025-10-08 via Nuitee
M
Marlyn couple us
8
Love the stay will be back
Pros:

People were nice and the place was clean

Cons:

Couldn’t swim to many kids playing and my food order wasn’t right l.

2025-10-07 via Nuitee
S
Stacy
10
Pros:

Rooms were clean,staffvwas nice ,pool for kids ,gym and bar for adults

2025-10-03 via Nuitee
D
Drew family_with_children us
10
This was one of the nicest hotels we have stayed at.
Pros:

This was absolutely one of the cleanest, nicest hotels we have stayed at. As we were checking in, they did not have our double room that we had booked, available. They made it right by giving us two king-size rooms +3 free breakfasts all for the price of what the queen room would have been. They definitely went above and beyond to make it right! And it was very quiet! I never heard anybody, and the hotel was completely booked! Wonderful stay!!

2025-09-29 via Nuitee
A
Amy
6
Pros:

Room was mostly clean. Standard room bed was horrible. Staff was great as always. Felt safe while there for the most part. Had teenagers across from my room who was loud after hours but dealt with it.

2025-09-29 via Nuitee
S
Suresh partner
10
Pros:

Variety of parking and things to do in the area

2025-09-20 via Nuitee
R
Riley
10
Pros:

Family-friendly

2025-09-16 via Nuitee
M
Michael couple us
10
2025-09-11 via Nuitee