Bear Lodge

We had an amazing experience at the Bear Lodge! The lobby & room were clean and well appointed, staff was helpful and friendly, the grounds were amazing - we walked the trails and went to the auto museum and the restaurant was delicious.

We were very grateful to secure last-minute accommodations at 9:30 PM when other hotel reservations fell through. The upgrade we received was wonderful and truly enhanced our trip, including our visit to the car museum and the beautiful nature trail. The excellent customer service, shuttle service, and overall experience were greatly appreciated.

Nice experience

Great place to stay. The grounds are beautiful. The staff were all very courteous and helpful. Just remember- things are more expensive in Alaska since most everything has to be shipped in.

Came at the end of August, just in time to see the Sandhill cranes at the Creamers field behind the hotel property fence. We enjoyed the room, the amenities if offered, the friendliness of the staff and willingness to answer questions. Having access to umbrellas was a great plus as we used it during our hike of the trails withing the property of this hotel. We were able to enjoy everything we hoped for: the outdoors property and the comfort of the hotel.

Beautiful lodge. Spacious guest rooms with his in her sinks. Great lobby and delicious restaurant. Satellite TV reception is poor but when I stay here again? Absolutely.

Expensive room with little amenities. No chair in the room to relax. My room looked out over a roof

The room was large clean. The furniture was small and not really useable which is probably why they keep the fridge, coffee maker, cups, and ice bucket in the bathroom. The cups next to the toilet was particularly puzzling. Plenty of parking here, and location is easy to get to and from different places in town.

This was a two day stay as part of our Pre cruise tour to Alaska with NCL. It worked out fine as far as the rooms go. I would be prepared for limited choices for breakfast. There is a main dining room, which is expensive for breakfast and not very good at all. Food came out cold and was expensive. There is a side breakfast "cafe" where you can buy muffins, breakfast sandwiches and coffee. Much better choice. Dinner is limited too. We ate at the Italian restaurant nearby, walking distance. The plates are large, so I'd recommend sharing an entree.

O hotel é muito bem localizado, em uma área da cidade com muita natureza. Há restaurantes bons na região (no hotel e próximo a ele, tipo 5-10 minutos de caminhada). A equipe é cordial e ativa. Há uma pequena loja de conveniência na recepção que funciona 24hs. O bar do hotel tem excelentes cervejas.

Great stay

Great staff

Very clean and nice. Too expensive. Breakfast was $20 for cereal/continental items and $30 if you wanted more of a meal. Way too expensive. Caters to bus tours.

This place is designed for cruise tours and it delivers. The rooms are comfortable and clean, with just what you need. The staff are friendly and hospitable.

If you’re looking for a luxury or high end experience, this is not it. If you just want a clean and quiet place to sleep and shower, this is a great choice.

The rooms are clean, nicely appointed in a nice location in Fairbanks. We enjoyed our stay. They offer many amenties that most hotels fail to provide such clean Laundry Room with large folding table, 3 meal dining, a quirky museum and elegant lobby area. We highly recommend this hotel resort for those wishing a relaxing stay.

This place had very very bad customer service. We arrived on July 17 and spent 2 nights. Our luggage was late coming in from our flight. The first night we had no a/c and while you may think it's Alaska and you don't need it well think again it was 80 degrees there. We called several times the next day regarding our luggage and they told us that the luggage was in our room and we also requested the a/c to be fixed they told us it has been repaired. After returning around 5 pm our luggage was not in our room the a/c was not fixed. We asked where our luggage was and no none could find our luggage. They sent a repair guy to our room to look at the a/c which he couldn't fix. We asked several people about our luggage and 45 minutes later found someone that told us our luggage was in a locked room and finally got it for us. Then we were told we had to move rooms because a/c could not be repaired. They had no maintenance staff on duty we were told. We had made plans to meet friends for dinner so we could not change rooms until we got back at 10 pm. I asked to speak to the general manager and it got worse from there. Her name was Jasmin and she was very rude and basically told me she spoke with her employees and they told her our luggage was in our room and basically called me a liar. Was only willing to comp us $20 for the room with no a/c. Being in the hotel business for several years I was so disgusted by the way they treated us. All I can say is I would never ever stay at this place again nor would I recommend this place to anyone. If I treated any of my customers that way I would not be in business. I told them I was going to give them a less than desirable review and the manager said do what you need to do as if to say I don't care. What a horrible way to run a business. If I were the owner of this business I would be very concerned that a manager would treat customers this way. There are much better places to stay in Fairbanks. Hopefully this helps someone else to not make the same mistake of staying here as we did.