Hotel Susung Spa Resort

서비스, 안내

투숙객에는 피트니스나 수영장 이용시 혜택이 주면 좋겠어요. 제가 가본 미국의 호텔은 무료로 이용하는 데요.

I had to kill a cockroach in the spa room of our original room and my parents also had very low water in the shower. Management (who was excellent) quickly addressed our comcerns and switched our rooms. We also had an issue with parking though. Initially front desk told my parents parking was covered but was later told at checkout that they had to pay. Not sure if it is miscommunication but this needs to be much clearer. Overall a decent experience but for a highly ranked and expensive hotel, I had higher expectations and hope we will see improvement in the future.

You have to pay for almost everything. You couldn’t even sit on the sun beds for 10minutes without having to pay for 4 hours even if it was 4pm! There is no other outside space to sit. There is no bar area where you can sit of an evening and have a drink

None

Should have more veg options in the meals

This hotel appears to be one of the better ones, but it's largely an illusion, there is much to frustrate with the way things are run and how you quickly realize they're trying to "nickel and dime" you.

Let's start with the pool on the roof, that's probably what sucks most people in. It feels like it is outsourced. You get wristbands to use it for free when you check in, but you are expected to follow some very strict rules from what I have read. From what I experienced, they charged us 3000 won per towel... For exactly the same towels you have in your room, and when you leave they say to take the towel back to the room... So I think just take your room towel and pretend this is your 2nd visit today. Those sun loungers? They're not free, you rent them for 4 hours (didn't get the amount). My daughter and I used the pool and my wife just wanted to read her book. To sit at one of those 4 seater tables, that's 50,000 won! (About 1/4th of a nights room cost!).. there was virtually nobody else there! 5000 or 10000 won I might have just rolled with it but this was taking the p*ss epically. The pool is open to the general public and they do pay to access the pool... But if the hotel is using this pool as its main marketing shot it should be completely free for its guests.

Breakfast.
This is the first hotel I've ever stayed in of any claim to higher standards that you simply cannot get even just a simple machine cafe latte or cappuccino at breakfast. There is a machine that does a basic espresso, but the temp is so low that adding milk to it makes it an iced latte. I ended up buying a Starbucks coffee from the lobby so I'd at least have a decent caffeine kick to start my day and to also add some heat to breakfast because anything western... Cold. Cold eggs, cold bacon, cold sausages... If you like Asian food, you might enjoy it more, the dumplings were alright.

Room
Our room was 1338 and 1339.

The property is tired inside. Carpets stained and frayed, room furniture stained, shower glass doors are stained with deposits, fake palm trees poolside were falling apart, etc…so first impressions were low. The name of the hotel is confusing? You expect a caliber of service & amenities when you see “resort and spa”. Everything had an upcharge. To use the gym, upcharge. To sit (anywhere) in the pool area, upcharge. Extra towels, upcharge. Sauna, upcharge. It goes on…. Also staff didnt speak English, so communication was difficult. The breakfast buffet (appx $17) was decent.

Continuous extra costs for normally included features. (Gym or a chair at the pool). No electricity points at the only place to sit outside your room in the lobby. Remarks not picked up at all by staff.

As usual when booking through booking.com, you get a bad located room. In this case next to the elevator. Luckily the hotel was quiet and we still had good night sleeps without disturbance. The room had an inside small pool, and was dated. The inside pool is of no use and strange.
All the extras need payment: infinity pool (depending on the booking), pool chairs, pool towels etc. These are not expensive though, so don’t be upset about it.
The infinity pool has amazing views over the city. Super nice to close the day and relax.