Facilities

Free breakfast
Meeting rooms
Full-service spa
Fireplace in lobby
Hot springs nearby
Free WiFi
24-hour front desk
Luggage storage
Ski storage
Designated smoking area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Poor cleanliness
High price for quality
Poor food quality

Categories

Cleanliness
5.55
Many complaints about dirtiness and damaged furniture.
Service
8.51
Staff were friendly and helpful, standard quality for this hotel tier.
Location
9.55
Great location, close to the lift.
Room Quality
7.01
Some issues with room cleanliness and quality, not matching the price.
Amenities
8.53
Spa included in the price, good amenities.
Value for Money
7
Rooms do not meet expectation for the price charged.
Food and Beverage
6.55
Breakfast quality was poor and dinner service was bothersome.
Overall Experience
8.12
Some positive aspects but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:30

Property Description

Luxurious Spa and Wellness Amenities
Indulge in rejuvenating massages, facials, and body treatments at the spa, relax in the spa tub and sauna after a day of skiing.

Delicious Dining Options and Room Service
Savor international cuisine at the Main Restaurant with a bar/lounge, or opt for cozy room service. Enjoy a complimentary buffet breakfast daily.

Convenient Services and Facilities
Benefit from complimentary Wi-Fi, ski storage, and a shuttle service. With a fireplace in the lobby, 24-hour front desk, and airport shuttle, your stay is hassle-free.

For a luxurious stay in Bansko near the slopes, book MPM Guinness.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 368 reviews
Cleanliness: 5.55
Service: 8.51
Location: 9.55
Room Quality: 7.01
Amenities: 8.53
Value for Money: 7
Food and Beverage: 6.55
Overall Experience: 8.12
Венцислав • family_with_children • bg
8
2026-03-14 • via Nuitee
V
Vodarici • family_with_children • ro
9
2026-03-12 • via Nuitee
L
Lee • extended_group • gb
10
Had a great time will definitely come again
Pros:

Big spacious and clean and very good value. Also the food was very good

Cons:

Nice spacious also easy to get to the slopes with a taxi free every 15 minutes even though it was only a two minute walk also the spa was very nice

2026-03-11 • via Nuitee
S
Stuart • family_with_children • gb
10
Guinness experience
Pros:

Food amazing and very helpful staff ...after finding a fault with our room offered another room with no quibble .
Excellent vfm

Cons:

No draught guinness

2026-03-11 • via Nuitee
C
Camelia Sanda • family_with_children • ro
9
2026-03-10 • via Nuitee
Y
Yorgina • family_with_children • bg
8
Благодарим на персонала и простора на хотела!
Pros:

Персонал най-много!Всички бяха много отзивчиви,внимателни и помагащи с каквото могат.Чисто е навсякъде,много са старателни!Големи пространства,топло,приятно като обставновка във фойето .

Cons:

Би трябвало да се направи освежаване на корпусната мебел.Влизаш в хотела,усмихнат персонал,топло ,просторно и влизаш в стаята,масата с разлепени кантове на ПДЧ-то,бюрата,предназначени за ТВ поставки,кое с липсващо чекмедже,кое с клатеща вратичка...

2026-03-10 • via Nuitee
N
Nadia • family_with_children • es
5
overall we had a pleasant experiene.
Pros:

I liked the lobby how spacious and sunny was. The location its convenient next to the ski gondola. The food was good.

Cons:

We stayed at one bedroom apartment, and i did not like that the bedroom does not have a window. it faces the lobby where its was noisy from some drunk tourists in the night.

2026-03-09 • via Nuitee
A
Alexander • couple • il
10
2026-03-08 • via Nuitee
J
Jacob • family_with_children • gb
5
The hottest hotel I've ever stayed in
Pros:

The spa is good

Cons:

It's crazily hot. The whole building is boiling. Our room was a sweatbox.

2026-03-08 • via Nuitee
P
Peter • extended_group • gb
9
2026-03-06 • via Nuitee
Карина • family_with_children • bg
8
2026-03-06 • via Nuitee
N
Nikolova • family_with_children • bg
9
2026-03-05 • via Nuitee
A
Amy • solo_traveller • gb
8
A great stay and brilliant value for money
Pros:

Great location and very clean. Bed was far more comfortable than MPM Sport!

Cons:

The room was very warm and my bedroom f ed on to the internal courtyard which was a little noisy until 10-11pm.

2026-03-05 • via Nuitee
E
Elenkov • family_with_children • bg
6
2026-03-05 • via Nuitee
P
Petar • family_with_children • bg
4
Cons:

Every morning at 6:50 AM a really loud pop-folk music was being played by the restaurant staff. Totally unacceptable from my pov

2026-03-05 • via Nuitee
Деница • family_with_children • bg
8
2026-03-04 • via Nuitee
V
Veselina • family_with_children • bg
9
2026-03-03 • via Nuitee
M
Miroslava • family_with_children • bg
9
2026-03-03 • via Nuitee
K
kahana • family_with_children • il
9
2026-03-03 • via Nuitee
A
Albena • couple • bg
3
Подминете този хотел.
Pros:

Местоположението е добро,хотела изглежда много добре.Гледката от стаята беше уникална.

Cons:

Има какво да се желае относно хигиената.Допълнителните възгллавнички бяха със следи от някаква храна.Батерията на мивката в банята беше развалена,абсорбера също.Вместо да сменят кърпите с чисти ги намерихме върху радиатора.Не допълват изпито кафе,нито използваният душгел и шампоан.Храната беше безвкусна.Тока и водата спираха.Спа зоната също не е на ниво.

2026-03-03 • via Nuitee